{"id":2413947,"url":"https://alion.io/job/uk-power-networks-connection-coordinator-2","title":"Connection Coordinator","company":{"id":1877340,"name":"UK Power Networks","domain":"ukpowernetworks.co.uk","url":"https://alion.io/company/ukpowernetworks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maidstone, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":52000,"period":"year","method":"role_country_seniority_unknown","sample_n":433},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenAI","optional":true}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-23T17:59:12Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Connection Coordinator\nThe Connection Coordinator will report directly to the Connection services Team Leaderand will work within Connections Services, Network Operations based in our Maidstone office. You will be a permanent employee.\nYou will attract a starting salary of £34,726 per annum and a bonus of 3%.\nProgression to a higher salary scale is possible once full training and competencies are achieved.\nClose Date: 27th October 2026\nWe also provide the following additional benefits\n22 days annual Leave\n\nPersonal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)\n\nTenancy Loan Deposit scheme\n\nTax efficient benefits: cycle to work scheme\n\nSeason ticket loan\n\nOccupational Health support\n\nSwitched On - scheme providing discount on hundreds of retailers products.\n\nDiscounted access to sports and social clubs\n\nEmployee Assistance Programme.\n\nJob Purpose:\nConnections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category. This includes services of 1 to 4 properties or power requirements up to 69kVA.\nDimensions:\nResponsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work.\nYou will provide excellent service to customers, and providing quotations, booking site visits, processing payment, raising MPAN numbers and co-ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job.\nPrincipal Accountabilities:\nDevelop great relationships with customers\n\nReceive and process the customer's initial enquiries\n\nFacilitate the booking of surveyor site visits\n\nRaise, issue and manage customer's quotations\n\nProcess payments for customers\n\nOperate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work\n\nLiaise with both operatives and contractors to support with any site issues\n\nHelp investigate customer complaints and escalate\n\nRecord and co-ordinate Electricity Guaranteed Standards and GSOP Standards\n\nTo assist with any compliance or UAT projects\n\nTo assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities\n\nWhat we are looking for:\nExcellent customer service experience\n\nDesire to develop and succeed\n\nComputer literate and use a variety of systems with fast and accurate keyboard skills\n\nWork co-operatively with others to achieve shared goals and improve the contribution of all members of the team\n\nInitiative to resolve problems\n\nEducated to GCSE level or equivalent\nNature and Scope:\nThe Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance.\n\nThe nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers.\n\nThe Connection Coordinator will report directly to the Connection services Team Leader\n\nKnowledge, Skills, Qualifications and Experience:\nEssential:\nAn attitude for excellent customer service.\nGood telephone skills.\nGood level of PC literacy and use a variety of systems with fast and accurate keyboard skills.\nTeam working - The ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.\nAnd problem resolution.\nFlexible attitude to work and working hours.\nWork with other staff and other teams within UK Power Networks and external partners.\nEducated to GCSE level or equivalent\nDesirable:\nMinimum of a C&G 2339 but not essential\nHealth & Safety Responsibilities\nManagers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.\nEmployees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.\nIf in doubt ask!\nWe’re committed to creating an inclusive workplace where everyone feels welcome, valued and able to be themselves. We encourage applications from people of all backgrounds, experiences and perspectives. If you meet the essential criteria and believe your skills, experience or transferable strengths could make you a great fit for the role, we’d love to hear from you. If you need any adjustments or support during the recruitment process, please let us know and we’ll be happy to help.\nWe may use AI-enabled tools to support elements of our recruitment process. These tools help us manage applications more efficiently and consistently, but they do not make hiring decisions. All recruitment decisions are made by trained employees using human judgement and oversight. We are committed to using AI responsibly, fairly and transparently, in line with our legal, regulatory and ethical obligations.\nYour data will be hosted within a secure environment and will only be used by UK Power Networks for the purpose of which it is intended. The data is used only as an input to provide insights for the screening process and is not retained by the model or by UK Power Networks’ contractor, shared with the contractor’s other customers or with OpenAI, or used to train or improve AI models.\nWe are committed to safeguarding and promoting the welfare of children and young people. Where applicable, this role is subject to safer recruitment processes and robust pre-employment checks\nIf you have any queries in connection to this vacancy or your application, please contact us at  quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.","description_format":"text","description_chars":6995,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid"],"lifecycle":[{"event":"open","at":"2026-10-13T02:48:27Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.744,"p_room":0.75,"age_days":11,"expected_fill_days":16,"reasons":["conf:1","win:late"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/uk-power-networks-connection-coordinator-2","json_url":"https://alion.io/job/uk-power-networks-connection-coordinator-2.json","meta":{"generated_at":"2026-10-23T21:33:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3754,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1877340},"rest":"https://alion.io/mcp/rest/get_company?id=1877340"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuk-power-networks-connection-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuk-power-networks-connection-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuk-power-networks-connection-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uk-power-networks-connection-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuk-power-networks-connection-coordinator-2"}]}