{"id":1726963,"url":"https://alion.io/job/ukdea-field-technical-engineer","title":"Field Technical Engineer","company":{"id":2179752,"name":"UKDEA","domain":"ukdea.org.uk","url":"https://alion.io/company/ukdea","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":480},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zigbee","optional":false}],"status":"live","first_seen_at":"2025-05-29T00:00:00Z","employer_posted_date":"2025-05-29","last_verified_at":"2026-10-08T22:09:13Z","board_verified":true,"closed_at":null,"days_open":498,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":497},"description":"Insite Energy is a market-leading service provider working with Heat and Cooling Networks in the UK (also referred to as communal energy or district heating schemes). Services provided include metering, billing, installation (and retrofit) of pay-as-you-go / metering equipment solutions, site management through construction and ongoing operation & maintenance.\nThe Maintenance Team is responsible for on-going site support services and maintenance of metering, pay-as- you-go and related IT equipment. The Maintenance team will also at times support the Installation team with commissioning and retrofit activities.\nInsite Field Technical Engineer’s support the installation, maintenance, and effective operation of heat network equipment (HIU’s, Valves, Meters, PAYG devices & metering systems) deployed within our client’s developments and their customers’ homes.\nThe role includes the installation & commissioning, fault detection & remedy of all in property assets which are connected to the central heat and cooling networks. Much of this role includes working in the built environment on multi- million-pound construction schemes and in people’s homes.\nAs an integral member of the Maintenance Team, you will support our Client Services team in delivering best in class service; the role is a vitally important aspect to maintaining Insite’s great reputation for customer service & quality and delivering our ambitious growth plans.\nDuties & Responsibilities \nSpecific responsibilities include:\nInstallation and commissioning Insite prepayment & controlled credit systems\nUsing a laptop and tablet device to commission metering equipment, update records and systems.\nProblem solving and fault- finding issues on site and liaising with other trades and the main contractor.\nLiaise with & report to site staff (clients, principal contractors, consultants & heating / plumbing sub- contractors)\nHeat Interface Unit (HIU) replacement, maintenance, and servicing (mainly in occupied homes).\nMechanical Ventilation Heat Recovery Units (MVHR) installation, replacement and maintenance.\nFan Coiled Units (FCU) and cooling meter replacement, maintenance, and servicing.\nInstallation and maintenance of in property heating and cooling controls.\nCommissioning, service, and repair of in property heating and cooling systems.\nTo conduct site surveys and assist the Installations Team with the installation and commissioning of new systems.\nFull installation, retrofitting and maintenance of multi utility Pay-As-You-Go metering systems, including prepayment valve, mains spur, wiring and commission (mainly in occupied homes).\nInstalling IT Gateways & Radio Frequency (RF) equipment.\nWork in plantrooms:\nProvide both pre-planned and reactive maintenance to plantrooms which we are contracted to maintain (training provided).\nCarry out monthly inspections and condition reports on plant and kit installed with the plantrooms and infrastructure (training provided).\nReplacement of components such has pumps, valves and other components as deemed necessary (training provided).\nSupport on-going Customer Services:\nProvide reactive maintenance; including equipment installed in people’s homes or commissioned within a scheme but not yet handed over to clients / residents.\nCarry out post-installation upgrade / maintenance programmes on Insite equipment installed in residential properties, plant rooms and communal areas.\nInteract with clients & customers on site at developments, representing Insite Energy in sometimes difficult situations where clients & residents may be unhappy to be without utilities due to faults.\nMaintain personal equipment & stock of spares/consumables to a level ensuring continuity of service. Automatic Metering Reading (AMR) Systems:\nSupport role to Insite IT; including installing, commissioning, and maintaining dataloggers, Gateways, repeaters, routers, & IP Power Down Plugs.\nTo offer a support role with problem solving and fault-finding AMR systems, including heat meters,\nMBUS networks, & ZigBEE wireless RF networks. \nGeneral:\nDemonstrate a positive attitude towards providing customer service excellence in all aspects of work.\nBe personally accountable for the highest standards of quality workmanship & take pride in your work and take pride in working for the Insite brand, including wearing Insite branded uniform.\nHappy to work as an individual but contribute to the team goals and ethos and share best practice.\nConfident and experienced in use of laptop/ tablet (training provided)\nAdhere to Company Health and Safety policy and training and report all accidents and near misses through the correct channels.\nAdhere to client site safety regulations & requirements whilst on any site or in residential properties.\nRepresent Insite with clients & customers professionally in line with company standards & procedures.\nRespond to ad-hoc tasks & requirements as instructed by management when required.\nBe thoroughly converse and compliant with Insite regulations and procedures.\nTimely responses to all emails and messages.\nTake ownership of all valued stock and equipment through effective stock control measures and processes.\nFollow all guidance, rules and procedures when using Insite vehicles\nWorking Hours & Location\n37.5 hours per week Monday to Friday 08:00 - 20:00\nOffice location: Moorgate, London (WeWork)\nPrimarily field based across Greater London\nUK wide work on occasion as client requirements dictate (Will include overnight UK wide travel)\nQualifications, Key Competencies, Skills & Experience\nEssential skills and qualifications:\nMust hold NVQ level 2 or higher plumbing and heating.\nDesirable to hold NIC 18th edition in domestic wiring (training can be provided).\nMust hold CSCS card (or able to get one).\nDesirable\nSMSTS or H&S qualification.\nFirst aid trained.\nAll offers of employment are subject to a candidate having the following:\nUK Driving license (with minimal or no penalty points)\nCRB Basic clearance\nEligible to work in the UK.\n2 satisfactory references\nBenefits\nSalary: Competitive salary based on knowledge, skills and experience.\nHoliday Allowance: 25 days of holiday per year, plus English bank and public holidays.\nPension Scheme: Employer pension contribution matched at 4%.\nEmployee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.\nCorporate Social Responsibility (CSR) Programme: \"DO RIGHT WITH INSITE\" provides up to 2 paid days off per year for volunteering with company-led initiatives.\nProbation Period: 26 weeks as standard.\nSocial Events: Regular company social events, including an annual Summer Party and Christmas Party.\nThis benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.\nAt Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.\nOur Values: \nCommunity Innovation Excellence Sustainability","description_format":"text","description_chars":7183,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T22:28:17Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.164,"p_room":0.28,"age_days":497,"expected_fill_days":26,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/ukdea-field-technical-engineer","json_url":"https://alion.io/job/ukdea-field-technical-engineer.json","meta":{"generated_at":"2026-10-09T01:09:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1803,"day_limit":5000,"remaining_today":3197,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2179752},"rest":"https://alion.io/mcp/rest/get_company?id=2179752"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fukdea-field-technical-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fukdea-field-technical-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fukdea-field-technical-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ukdea-field-technical-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fukdea-field-technical-engineer"}]}