{"id":3202762,"url":"https://alion.io/job/ukdea-junior-credit-controller","title":"Junior Credit Controller","company":{"id":2179752,"name":"UKDEA","domain":"ukdea.org.uk","url":"https://alion.io/company/ukdea","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Peterborough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":49},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-24T09:49:20Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-26T16:53:16Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Purpose of the role\nJoin Insite Energy as a Junior Credit Controller and help residents manage their utility accounts across our heat network portfolio. Working closely with the Senior Credit Controller, you’ll support early-stage arrears collection, engage with residents, administer payment arrangements and maintain accurate customer records. You’ll help reduce outstanding debt while delivering a supportive, customer-focused service, with complex and sensitive cases managed by the Senior Credit Controller. As the team evolves, you’ll also contribute to improvements in processes and systems.\nDuties & Responsibilities\nResident debt management\nManage a portfolio of resident accounts with low to medium-level arrears.\nConduct outbound calls, emails, and written correspondence to residents regarding overdue accounts.\n Support residents in establishing affordable payment plans in line with company procedures.\nProcess payments and assist residents with Direct Debit set-up and account queries.\nMaintain accurate records of all resident interactions and account activity.\nSupport the progression of accounts through the debt recovery process in adherence with companyprocedures.\n\nProvide support across resident and client-side credit control activities as required, under the guidance of the Senior Credit Controller.\n Assist in maintaining service levels by providing cover for inbound telephone enquiries during periods of absence or increased demand.\nEscalate complex arrears cases, vulnerable residents, legal proceedings, and strategic debt recovery matters to the Senior Credit Controller for review and management.\nResident engagement and support\nBuild positive and professional relationships with residents.\nEncourage early resident engagement to prevent arrears from escalating.\nSignpost residents to relevant support services where appropriate.\nEnsure all communications are clear, respectful, and customer-focused.\nRespond to resident queries promptly and professionally.\nProvide ad hoc contact centre cover where required.\nAdministration & Reporting\nUpdate customer records directly into Insite’s Customer Information System (CIS) and maintain accurate account notes.\nProduce routine periodic reports on arrears activity and collection of outcomes.\nAssist with account reconciliations and data validation exercises.\nMonitor repayment arrangements and proactively follow-up on missed payments.\nSupport the preparation of information required for audits, reviews, or legal processes.\nCompliance & legal processes\nEnsure all actions comply with housing legislation, pre-action protocols, and regulatory standards (notably Ofgem’s Heat Network (Market Framework) (Great Britain) Regulations 2025).\nAssist with the preparation of documentation required for legal proceedings where necessary, under the guidance of the Senior Credit Controller.\nMaintain accurate records to support audits, regulatory reviews, and casework scrutiny.\nFollow all company policies, debt recovery procedures, and regulatory requirements.\nEnsure customer information is handled confidentially and in accordance with data protection requirements.\nSupport fair and consistent treatment of all residents.\nWorking Hours & Location\n37.5 hours per week Monday to Friday 09:00 to 17:30.\n60-minute lunch break (unpaid) during each working day.\nOffice location: Stuart House, Peterborough (PE1 5DD)\nWorking from home available as agreed with the line manager and business needs.\nQualifications, Key Competencies, Skills & Experience\nEssential skills and qualifications:\nPrevious experience in customer service, or an administrative role.\nStrong communication skills, both written and verbal.\nConfidence speaking with customers by telephone.\nAbility to handle difficult situations and sensitive conversations professionally, confidently, and empathetically.\nGood organisational skills and attention to detail.\nBasic to intermediate Microsoft Office skills (Excel, Word).\nStrong numerical and problem-solving skills.\nDesirable:\nPrevious experience in credit control, debt collection, utilities, housing, or property management.\nUnderstanding of payment plans and debt recovery processes.\nKnowledge of vulnerable customer support principles.\nExperience using CIS/CRM, billing, or account management systems.\nExperience supporting both residential and commercial customer accounts.\nPersonal attributes:\nCustomer-focused and empathetic.\nPositive and professional approach.\nWillingness to learn and develop.\nResilient and confident when dealing with challenging situations.\nAbility to work independently and as part of a team.\nStrong commitment to delivering excellent customer service.\nHoliday Allowance: 25 days of holiday per year, plus English bank and public holidays.\nProbation: 3 Months Probation\nCompany Benefits\n Pension Scheme: Employer pension contribution matched at 4%.\nEmployee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.\nCorporate Social Responsibility (CSR) Programme: \"DO RIGHT WITH INSITE\" provides up to two paid days off per year for volunteering with company-led initiatives.\nSocial Events: Regular company social events, including an annual Summer Party and Christmas Party.\nOur benefits package offers a vibrant and supportive work environment, access to a gym, work-life balance, and community engagement.\nAt Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.\nOur Values:\nCommunity Innovation Excellence Sustainability","description_format":"text","description_chars":5726,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Tech Industry Associations & Clusters","Open Source Projects & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-24T09:49:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ukdea-junior-credit-controller","json_url":"https://alion.io/job/ukdea-junior-credit-controller.json","meta":{"generated_at":"2026-10-26T19:48:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2179752},"rest":"https://alion.io/mcp/rest/get_company?id=2179752"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fukdea-junior-credit-controller"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fukdea-junior-credit-controller"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fukdea-junior-credit-controller"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ukdea-junior-credit-controller\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fukdea-junior-credit-controller"}]}