{"id":4279841,"url":"https://alion.io/job/ukg-applications-support-analyst-i","title":"Applications Support Analyst I","company":{"id":1758293,"name":"UKG","domain":"ukg.com","url":"https://alion.io/company/ukg-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-13T17:26:12Z","employer_posted_date":null,"last_verified_at":"2026-11-13T17:26:12Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Why UKG\n\nAt UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.\n\nWe never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.\n\nAbout The Team\n\nYou'll join Enterprise Solutions & Experience within Service Engineering. Our team supports business applications and\n\npartners across business and technical groups to keep services reliable, resolve user issues, and improve the support\n\nexperience.\n\nAbout The Role\n\nAs an Applications Support Analyst, you'll provide functional and technical support for Salesforce-based business\n\napplications. You'll maintain operational stability, resolve issues promptly, support minor configuration enhancements\n\nacross Salesforce modules, and deliver a positive end-user experience.\n\n Serve as the primary contact for Salesforce incidents, service requests, and user issues in a high-volume, business-critical\n\nenvironment.\n\n Troubleshoot functional, configuration, data, and integration issues, collaborating with developers, administrators, and\n\nbusiness stakeholders through resolution.\n\n Support user access, profiles, permission sets, roles, sharing rules, and basic configuration of objects, fields, workflows,\n\nand validation rules.\n\n Assist with deployment support, release validation, post-release checks, recurring-issue analysis, and permanent-fix\n\nrecommendations.\n\n Maintain accurate tickets, knowledge articles, and operating procedures while providing clear updates and ownership.\n\nAbout You\n\nYou communicate clearly, solve problems methodically, balance multiple priorities, and keep customers and stakeholders\n\ninformed.\n\nBasic Qualifications\n\n Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline, or equivalent\n\nTechnical Qualifications.\n\n Minimum of 2+ years of application support experience, including hands-on support for ServiceNow and Salesforce in a\n\nticket-driven environment.\n\n Demonstrated ability to troubleshoot issues and deliver support within Service Level Agreement and Operational Level\n\nAgreement commitments.\n\n Willingness to participate in rotational shifts and structured handovers.\n\nPreferred Qualifications\n\n Experience with Salesforce Administration or Service Cloud.\n Knowledge of application integrations, application programming interfaces, data flows, system dependencies,\n\nStructured Query Language, and data validation.\n\n ITIL Foundation or Salesforce Administrator certification\n\nCompany Overview\n\nUKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.\n\nUKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     \n\nDisability Accommodation in the Application and Interview Process\n\nFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]","description_format":"text","description_chars":3784,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Professional Services","Human Resources","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-11-13T20:09:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-11-13T22:03:44Z"},"pay":null,"html_url":"https://alion.io/job/ukg-applications-support-analyst-i","json_url":"https://alion.io/job/ukg-applications-support-analyst-i.json","meta":{"generated_at":"2026-11-13T22:03:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43989,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758293},"rest":"https://alion.io/mcp/rest/get_company?id=1758293"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fukg-applications-support-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fukg-applications-support-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fukg-applications-support-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ukg-applications-support-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fukg-applications-support-analyst-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4279841}},{"tool":"search_jobs","arguments":{"company":"ukg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4279841},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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