{"id":2940749,"url":"https://alion.io/job/uksbs-operations-manager","title":"Operations Manager","company":{"id":1852200,"name":"UKSBS","domain":"uksbs.co.uk","url":"https://alion.io/company/uksbs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Warrington, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":37841,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":50615},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T13:58:23Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T02:50:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"RICHeS Operations Manager\nArts and Humanities Research Council (AHRC)\nSalary: £37,841 per annum\nBand: UKRI Band D\nContract Type: Fixed Term 23 months\nHours: Full-time/ Part Time (minimum 0.8 FTE) (flexible working available)\nLocation: Warrington, Cheshire, United Kingdom - Hybrid working available\nPositions: 1\nClosing Date: Sunday 15th November 23:59pm\nInterview Date: W/C 7th December\nAbout RICHeS\nResearch Infrastructure for Conservation and Heritage Science (RICHeS) is a UK-wide programme led by the Arts and Humanities Research Council (AHRC), part of United Kingdom Research and Innovation (UKRI).\nRICHeS is an £80 million long term investment in the UK’s conservation and heritage science capability. We are establishing a distributed national research infrastructure, connecting specialist facilities, nationally significant collections, digital services and expertise across the UK.\nThe programme currently brings together 31 funded investments, comprising specialist heritage science facilities, nationally significant collections and the Heritage Science Data Service (HSDS). Together, these form a national network intended to improve access to facilities, equipment, expertise, collections and data for researchers, conservators, heritage organisations and other users. RICHeS operates across all four nations of the UK and also supports engagement with international research infrastructure partnerships.\nAbout the role\nThe Operations Manager will play a central role in the effective day to day operation and delivery of the RICHeS programme, working closely with and reporting to the Senior Operations Manager.\nThe postholder will provide high quality operational and programme management support across RICHeS, supporting effective relationships with funded investments and partners, programme monitoring and reporting, financial management and assurance and governance coordination.\nThe Operations Manager will also have direct line management responsibility of an Operations Officer, providing direct, support and development opportunities, and ensuring that operational activity is effectively prioritised and delivered.\nThis role will suit an experienced programme or operations professional who is comfortable working across a complex, distributed programme involving multiple organisations and stakeholders. The successful candidate will be able to bring structure to complex activity, identify issues early and ensure that actions are followed through.\nKey responsibilities\nProgramme and operational management\nSupport the Senior Operations Manager in the effective operational delivery of the RICHeS programme.\nMaintain effective programme systems, processes, records and documentation, ensuring information is accurate, accessible and up to date.\nTrack programme milestones, deliverables, issues and actions, escalating matters requiring senior consideration.\nCoordinate inputs from colleagues and external partners to ensure that programme activities are delivered to agreed timescales.\nSupport the continuous improvement of RICHeS operational processes, identifying opportunities to improve efficiency and user experience.\nContribute to planning for future phases of the RICHeS programme and the development of sustainable operating arrangements.\nGrant management\nDevelop and maintain effective working relationships with RICHeS funded investments.\nAct as a key operational point of contact for funded projects, providing guidance on programme requirements and coordinating responses to queries.\nMonitor progress against agreed project plans, milestones and outputs.\nSupport funded projects to meet their obligations to provide access to their facilities, equipment, collections, expertise and associated resources.\nWork with project leads to identify and resolve operational issues, escalating significant risks to the Senior Operations Manager where appropriate.\nFinancial management\nSupport the Senior Operations Manager in the management and monitoring of programme budgets.\nLiaise with grant holders and their finance teams regarding financial queries.\nMaintain accurate financial and programme records and ensure appropriate audit trails are available.\nGovernance, assurance and reporting\nSupport the preparation of papers, reports and information for RICHeS governance and advisory structures.\nMaintain programme risk register and support regular reviews of this with the Senior Operations Manager and Head of RICHeS.\nSupport the coordination of milestone reporting to UKRI's Infrastructure Team, collating information from across the programme and ensuring reporting requirements are met in a timely manner.\nAccess Coordination\nSupport the development and monitoring of effective access arrangements across the RICHeS infrastructure.\nContribute to the implementation and monitoring of RICHeS access initiatives, including the Access Fund.\nContribute to engagement with relevant national and international research infrastructure partners.\nTeam and operational leadership\nLine manage the RICHeS Operations officer, providing clear objectives, direction and development opportunities, ensuring that work is prioritised effectively against programme needs.\nGeneral\nWork collaboratively as a member of the RICHeS Infrastructure Headquarters team.\nProvide operational support to colleagues and contribute to a positive, inclusive and collaborative working environment.\nSupport programme events, meetings, workshops and stakeholder activities as required.\nPersonal Specification\nThe below criteria will be scored during Shortlisting (S), Interview (I) or both (S&I).\nEssential:\nExperience of managing and coordinating programmes, projects or operational activities (S&I).\nExperience of managing, supervising or developing colleagues and allocating work to deliver agreed objectives and timescales (S&I).\nDemonstrable experience of building and maintaining effective relationships with a diverse range of internal and external stakeholders (S&I).\nExperience of monitoring progress against plans, milestones and deliverables, and producing clear reports (S&I).\nExperience of maintaining effective programme or operational processes and records with strong attention to detail (S&I).\nStrong IT skills, including experience of working with complex datasets, analysing information and using digital tools to support reporting, monitoring and operational delivery (S&I).\nStrong organisational and analytical skills, with the ability to identify issues and develop practical solutions (S&I).\nExcellent written and verbal communication skills, with the ability to communicate complex information clearly to a diverse audience (S&I).\nPlease note that this role will require the post holder to be willing to travel and to work away from the office and on occasion outside normal working hours.\nAdditional Details\nHybrid working\nWe support a hybrid approach, and you can expect a mix of working from home, the office, and occasionally at other UK locations.\nRICHeS IHQ staff will be assigned to Tier 2 meaning a standard expectation of 40-60% onsite attendance (pro-rated against working time). This will come into effect on 1st October 2026.\nBenefits\nWe recognise and value our employees as individuals and aim to provide a favourable pay and rewards package! We are committed to supporting employees' development and promote a culture of continuous learning!\nA list of benefits below:\nAn outstanding defined benefit pension scheme\n30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent)\nEmployee discounts and offers on retail and leisure activities\nEmployee assistance programme, providing confidential help and advice\nFlexible working options\nPlus many more benefits and wellbeing initiatives that enable our employees to have a great work life balance.\nFor further information on our benefits please see:\nBenefits of working at UK Research and Innovation (UKRI)\nUKRI is an Equal Opportunity & Disability Confident Employer.\nPlease apply online with your CV and a covering letter, each no longer than two pages. 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