Client Operations Specialist

Join our team as a Client Operations Specialist, supporting our operations and clients across Latin America and North America.

In this role, you will help coordinate client work orders, maintain accurate records, support audit requests, prepare quotations and client communications, and assist with status reporting and other day-to-day operational activities. You will work closely with colleagues across different regions, including team members in Mexico and China, making this a great opportunity to gain experience in an international and collaborative environment.

We are looking for someone who is organized, detail-oriented, comfortable working with Excel, and confident communicating in both English and Spanish. This is an excellent opportunity for an early-career professional or recent graduate interested in developing their experience in client operations, auditing and inspection-related services.

This is a hybrid position based in our Mexico City office.

In this role, you will:

• Coordinate and process assigned client work orders in a timely and organized manner.
• Support client and supplier onboarding activities, including preparing and sending starter kits and quotations.
• Receive, coordinate, and follow up on audit requests from clients.
• Maintain accurate client and project information within internal systems, including the SMETA portal.
• Communicate with clients across Latin America and North America, responding to inquiries promptly and professionally.
• Follow up on outstanding payments and send payment reminders when required.
• Prepare client status updates and support the development of weekly and recurring reports.
• Use Excel to maintain, organize, and report operational information.
• Collaborate with Operations, Client Relations, Business Support, regional teams, and other internal stakeholders.
• Prepare proposals, report specifications, and other client documentation as needed.
• Identify issues, coordinate with relevant stakeholders, and support practical solutions.
• Follow UL Solutions' Code of Conduct and applicable physical and digital security practices.
• Perform other related duties as assigned.

• Bachelor's degree in Science or a related discipline.
• Professional proficiency in English and Spanish, with the ability to communicate effectively with clients and colleagues verbally and in writing.
• Working knowledge of Microsoft Excel, Word, email, and other standard business applications.
• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple activities and follow-ups in a structured manner.
• Problem-solving skills with the ability to identify issues and propose practical solutions.
• Ability to collaborate effectively with colleagues and stakeholders across different locations and cultures.

Nice to have:

• 1-2 years of professional experience in operations, client services, auditing, inspections, compliance, or a related environment.
• Previous knowledge of or exposure to audits and inspections.
• Experience preparing client or operational reports.
• Portuguese language skills.