{"id":2566165,"url":"https://alion.io/job/ul-solutions-it-technical-senior-specialist","title":"IT Technical Senior Specialist","company":{"id":1754684,"name":"UL Solutions","domain":"ul.com","url":"https://alion.io/company/ul-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":65,"ghost_share":0,"stale_share":0.415,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-26T10:15:03Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-15T17:18:43Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Provide technical support for desktops, laptops, mobile devices, and enterprise applications across onsite and remote environments.\nManage device lifecycle activities, including provisioning, imaging, deployment, upgrades, refreshes, and asset recovery.\nSupport conference room and collaboration technologies, including audio/video systems, meeting room solutions, and workplace technology platforms.\nTroubleshoot and resolve hardware, software, operating system, network connectivity, and infrastructure-related issues.\nCoordinate with internal IT teams and external vendors to resolve incidents, perform repairs, and maintain technology standards.\nSupport onboarding, office moves, technology rollouts, and other end-user technology initiatives.\nMaintain accurate documentation of technical procedures, assets, incidents, and service requests using IT service management tools.\nContribute to continuous improvement initiatives that enhance operational efficiency and the overall end-user experience.\n Education & Experience\nBachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.\n7-8 years of experience supporting enterprise IT environments, workplace technologies, or IT operations.\nTechnical Skills\nExperience supporting Windows 11 in an enterprise environment.\nHands-on experience with device deployment, imaging, lifecycle management, software installation, and hardware troubleshooting.\nFamiliarity with ServiceNow, Active Directory.\nExperience supporting conference room and collaboration technologies, including Microsoft Teams Rooms,\nWorking knowledge of networking fundamentals, server infrastructure, endpoint security, and enterprise IT systems.\nExperience with asset management, vendor coordination, and technology refresh or deployment programs.\n\nProfessional Competencies\nStrong problem-solving and troubleshooting skills.\nExcellent customer service and stakeholder management abilities.\nStrong communication, documentation, and organizational skills.\nAbility to work independently and manage multiple priorities in a fast-paced 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