{"id":3692170,"url":"https://alion.io/job/ul-solutions-sales-process-specialist-2","title":"Sales Process Specialist","company":{"id":1754684,"name":"UL Solutions","domain":"ul.com","url":"https://alion.io/company/ul-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":55,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durham, United States","Raleigh, United States","Vancouver, Canada","Northbrook, United States"],"countries":["US","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":72000,"currency":"USD","period":"year","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T15:58:55Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T23:27:06Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.\n Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.\nCoordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.\nServes as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.\nBuilds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.\nConnects customer personnel to relevant UL personnel when applicable.\nTakes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.\nSupports implementation and fulfilment teams to deliver solution to customer post-sale.\nCollaborates with internal resources until an issue is resolved and communicated to customer.\nBuilds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.\nPerforms other duties as directed.\n High school diploma\n2+ years of related experience Customer Service and/or Inside Sales experience\nProficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software\nBusiness acumen and a sufficient understanding of business sales processes\nHighly organized and self-directed\nStrong communication, relationship building and administrative skills\nWhat we offer:\nTotal Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.\nThis position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).\nThe application deadline for this position is 4/26/2027","description_format":"text","description_chars":2908,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-11-03T16:57:48Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":4,"expected_fill_days":48,"reasons":["conf:10","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":72000,"is_top_pay":false},"html_url":"https://alion.io/job/ul-solutions-sales-process-specialist-2","json_url":"https://alion.io/job/ul-solutions-sales-process-specialist-2.json","meta":{"generated_at":"2026-11-09T05:30:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":665,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754684},"rest":"https://alion.io/mcp/rest/get_company?id=1754684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ful-solutions-sales-process-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ful-solutions-sales-process-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ful-solutions-sales-process-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ul-solutions-sales-process-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ful-solutions-sales-process-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3692170}},{"tool":"search_jobs","arguments":{"company":"ul.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3692170},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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