{"id":3234794,"url":"https://alion.io/job/uline-customer-service-representative-9","title":"Customer Service Representative","company":{"id":1806492,"name":"Uline","domain":"uline.com","url":"https://alion.io/company/uline-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico","Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35500,"max":38000,"currency":"PHP","period":"month","gross":null,"usd_annual":7200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T11:57:18Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Customer Service Representative\nPay from $35,500 pesos per month to $38,000 pesos per month\nMonterrey Branch\nCarr. Miguel Aleman KM 21 #6\nPrologis Park Apodaca\nApodaca, N.L. Mexico 66627\nFast, friendly and customer focused. As a Uline Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.\nVarious on-site shifts available.\nWhy Customer Service at Uline?\nBest-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.\n\nGrow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.\n\nMake a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.\n\nPosition Responsibilities\nProcess customer orders and inquiries in a collaborative call center using world-class technology.\n\nCommunicate with customers over phone, email and chat.\n\nHelp customers navigate Uline's website and online ordering.\n\nBecome a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.\n\nMinimum Requirements\nHigh school diploma or equivalent. Bachelor's degree preferred.\n\nPrior customer service experience isa plus, but we’ll train you to provide legendary service for our customers!\n\nBilingual (English / Spanish) - fluent in both verbal and written forms.\n\nBenefits\nComplete health insurance coverage and savings fund with employer match that starts day one!\n\nMultiple bonus programs.\n\nPaid holidays and generous paid time off.\n\nTuition Assistance Program that covers professional continuing education.\n\nAbout Uline\nUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.\nUline is a drug-free workplace. All positions are on-site.\nEEO/AA Employer/Vet/Disabled\nNOCBPOST\n(#IN-MTYCS)\nOur employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!","description_format":"text","description_chars":2211,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Packaging & Labeling","B2B Commerce"],"lifecycle":[{"event":"open","at":"2026-10-25T10:41:53Z"}],"visa":[],"liveness":{"score":97,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.968,"p_room":1,"age_days":7,"expected_fill_days":31,"reasons":["conf:1","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":7200,"is_top_pay":false},"html_url":"https://alion.io/job/uline-customer-service-representative-9","json_url":"https://alion.io/job/uline-customer-service-representative-9.json","meta":{"generated_at":"2026-10-29T21:21:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31677,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1806492},"rest":"https://alion.io/mcp/rest/get_company?id=1806492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuline-customer-service-representative-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuline-customer-service-representative-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuline-customer-service-representative-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uline-customer-service-representative-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuline-customer-service-representative-9"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3234794}},{"tool":"search_jobs","arguments":{"company":"uline.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3234794},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}