{"id":2541343,"url":"https://alion.io/job/uline-customer-support-specialist","title":"Customer Support Specialist","company":{"id":1806492,"name":"Uline","domain":"uline.com","url":"https://alion.io/company/uline-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ontario, United States","San Bernardino, United States","Anaheim, United States","Riverside, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T15:42:08Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T00:22:59Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Customer Support Specialist\nPay from $27 to $32 per hour with significant growth and earning potential!\nIncludes $2 Shift Differential\nCalifornia Branch\n4810 South Hellman Avenue, Ontario, CA 91762\nFast, friendly and customer focused. As a Uline Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.\nFull-Time Hours: 1:30 PM to 10 PM, 4 weekdays and 1 weekend day\nWhy Customer Service at Uline?\nBest-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.\nGrow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.\nMake a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.\nPosition Responsibilities\nProcess customer orders, make product recommendations and handle account inquiries using world-class technology.\nBe a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.\nBuild business relationships with customers over phone, email and chat.\nUnderstand customer needs and recommend Uline's best solutions.\nHelp customers navigate Uline's website and online ordering.\nMinimum Requirements\nHigh school diploma or equivalent. Bachelor's degree preferred.\nExcellent problem-solving, listening and communication skills.\nPrior customer service experience is a plus, but if you are eager to learn, we will train you!\nBenefits\nComplete health insurance coverage and 401(k) with 6% employer match that starts day one!\nMultiple bonus programs.\nPaid holidays and generous paid time off.\nTuition Assistance Program that covers professional continuing education.\nEmployee Perks\nBest-in-class, clean, modern facilities.\nFirst-class fitness center and nearby walking path.\nAbout Uline\nUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.\nUline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.\nEEO/AA Employer/Vet/Disabled\n(#IN-CACS)\nOur employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!","description_format":"text","description_chars":2468,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Packaging & Labeling","B2B Commerce"],"lifecycle":[{"event":"open","at":"2026-10-14T15:42:08Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 24 · green card filings: 15","filings_12m":24,"filings_prev_12m":44,"green_card_filings_12m":15,"median_offered_wage_usd":134423,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:5","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":false},"html_url":"https://alion.io/job/uline-customer-support-specialist","json_url":"https://alion.io/job/uline-customer-support-specialist.json","meta":{"generated_at":"2026-10-15T21:47:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33049,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1806492},"rest":"https://alion.io/mcp/rest/get_company?id=1806492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuline-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuline-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuline-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uline-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuline-customer-support-specialist"}]}