{"id":3043877,"url":"https://alion.io/job/uline-operations-analyst-customer-service","title":"Operations Analyst - Customer Service","company":{"id":1806492,"name":"Uline","domain":"uline.com","url":"https://alion.io/company/uline-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":85000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1106},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-21T23:43:14Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-30T23:49:36Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Operations Analyst - Customer Service\nKenosha Branch\n12355 Uline Way, Kenosha, WI 53144\nElevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you’ll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.\nCareers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.\nPosition Responsibilities\nAnalyze contact center performance data and deliver insights that inform business strategy.\nDrive improvements that enhance customer service operations, efficiency and processes.\nBuild and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.\nCollaborate with stakeholders to gather project requirements and deliver results that meet business needs.\nMinimum Requirements\nBachelor's degree.\n2+ years of experience in data analysis or business intelligence.\nAdvanced Microsoft Excel, SQL and Power BI experience.\nExcellent communication, analytical and organizational skills.\nRobotic Process automation (RPA) a plus.\nUline does not participate in the H-1B lottery.\nBenefits\nComplete health insurance coverage and 401(k) with 6% employer match that starts day one!\nMultiple bonus programs.\nPaid holidays and generous paid time off.\nTuition Assistance Program that covers professional continuing education.\nEmployee Perks\nCafé featuring affordable daily meal options from local restaurants.\nOn-site fitness center and beautifully maintained walking paths.\nBest-in-class, clean, modern facilities.\nAbout Uline\nUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.\nUline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.\nEEO/AA Employer/Vet/Disabled\n(#IN-PPCS)\nOur employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!","description_format":"text","description_chars":2151,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Packaging & Labeling","B2B Commerce"],"lifecycle":[{"event":"open","at":"2026-10-21T23:43:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 24 · green card filings: 15","filings_12m":24,"filings_prev_12m":44,"green_card_filings_12m":15,"median_offered_wage_usd":134423,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":3}],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":1,"age_days":8,"expected_fill_days":31,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/uline-operations-analyst-customer-service","json_url":"https://alion.io/job/uline-operations-analyst-customer-service.json","meta":{"generated_at":"2026-10-31T00:17:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":492,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1806492},"rest":"https://alion.io/mcp/rest/get_company?id=1806492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuline-operations-analyst-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuline-operations-analyst-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuline-operations-analyst-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uline-operations-analyst-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuline-operations-analyst-customer-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3043877}},{"tool":"search_jobs","arguments":{"company":"uline.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3043877},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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