{"id":3234807,"url":"https://alion.io/job/uline-senior-customer-service-manager","title":"Senior Customer Service Manager","company":{"id":1806492,"name":"Uline","domain":"uline.com","url":"https://alion.io/company/uline-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gainesville, United States","Athens, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-03T06:04:57Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Senior Customer Service Manager\nGeorgia Branch\n705 Braselton Industrial Blvd, Braselton, GA 30517\nFast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.\nCareers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.\nRelocation assistance is available for qualified candidates.\nPosition Responsibilities\nManage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.\n\nGuide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.\n\nReview daily and weekly reports to monitor performance metrics and make improvement recommendations.\n\nRecruit, retain and motivate staff to ensure the highest levels of customer service.\n\nManage personnel matters including delivering performance reviews and coaching.\n\nMinimum Requirements\nBachelor’s degree.\n\n5+ years of experience in customer service operations and or management.\n\nDemonstrated leadership skills to effectively coach, develop and motivate a high-performing team.\n\nEffectively communicate with your team, colleagues, management and across other departments.\n\nBenefits\nComplete health insurance coverage and 401(k) with 6% employer match that starts day one!\n\nMultiple bonus programs.\n\nPaid holidays and generous paid time off.\n\nTuition Assistance Program that covers professional continuing education.\n\nEmployee Perks\nBest-in-class, clean, modern facilities.\n\nFirst-class fitness center and beautifully maintained walking trails.\n\nAbout Uline\nUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.\nUline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.\nEEO/AA Employer/Vet/Disabled\n(#IN-GAMANC)\nOur employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!","description_format":"text","description_chars":2245,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Wholesale","Packaging & Labeling","B2B Commerce"],"lifecycle":[{"event":"open","at":"2026-10-25T10:41:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 24 · green card filings: 15","filings_12m":24,"filings_prev_12m":44,"green_card_filings_12m":15,"median_offered_wage_usd":134423,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.899,"p_room":0.9,"age_days":12,"expected_fill_days":31,"reasons":["conf:4","velocity","win:mid","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/uline-senior-customer-service-manager","json_url":"https://alion.io/job/uline-senior-customer-service-manager.json","meta":{"generated_at":"2026-11-03T06:08:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8378,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1806492},"rest":"https://alion.io/mcp/rest/get_company?id=1806492"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuline-senior-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuline-senior-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuline-senior-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uline-senior-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuline-senior-customer-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3234807}},{"tool":"search_jobs","arguments":{"company":"uline.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3234807},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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