{"id":2503120,"url":"https://alion.io/job/ultahost-abuse-compliance-manager","title":"Abuse & Compliance Manager","company":{"id":1792005,"name":"Ultahost","domain":"ultahost.com","url":"https://alion.io/company/ultahost","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":80,"open_postings":81,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2874},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2025-07-31T10:13:52Z","employer_posted_date":"2025-07-31","last_verified_at":"2026-10-28T11:56:27Z","board_verified":true,"closed_at":null,"days_open":454,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":453},"description":"About UltaHost And Job Overview\nUltaHost, a global hosting provider serving thousands of customers worldwide, is seeking an experienced Abuse & Compliance Manager to strengthen and lead our abuse handling and regulatory compliance operations.\nThis role is critical in safeguarding our infrastructure, ensuring legal adherence, and maintaining a secure and trustworthy hosting environment. You will manage abuse investigations, legal requests, and communication with both customers and official authorities.\nKey Responsibilities\nReview, investigate, and resolve all abuse reports including phishing, spam, malware, botnet activity, port scanning, DDoS attacks, and illegal content\nProcess and respond to DMCA takedown requests, copyright complaints, and inquiries from law enforcement in accordance with company policies and legal requirements\nHandle requests, investigations, and inquiries issued by official authorities (such as regulatory bodies, courts, and law enforcement agencies) and ensure timely, accurate, and complete responses\nCollaborate with system administrators and security teams to mitigate abusive activity and secure compromised services\nAnalyze recurring or critical abuse patterns, document findings, and escalate them to management when necessary\nCommunicate clearly, professionally, and objectively with customers regarding abuse investigations and required actions\nContinuously monitor IP reputation and blacklist status, coordinating with internal teams to maintain clean and trusted network ranges\nEnsure all actions, decisions, and communications are properly documented in compliance with legal, regulatory, and internal audit standards\nContribute to the development and improvement of abuse-handling workflows, internal guidelines, and response templates\nProvide support during internal and external audits, regulatory assessments, and compliance reviews\nRequirements\n4+ years of experience in abuse handling, hosting support, cybersecurity operations, or a related field\nStrong understanding of abuse types specific to hosting environments (VPS, Dedicated, Shared Hosting, etc.)\nExpertise in identifying and analyzing phishing, spam, malware, botnet behavior, DDoS indicators, and scanning activity\nKnowledge of DMCA regulations, data protection laws, and international compliance frameworks (GDPR, CCPA, etc.)\nProficiency in email header analysis, WHOIS lookups, IP log investigation, and abuse management tools\nExcellent written English communication and documentation skills\nAbility to work independently, stay objective during sensitive cases, and thrive under pressure\nNice to Have\nExperience with abuse automation platforms (AbuseHQ, Abuse.io, WHMCS-based tools, etc.)\nBasic Linux command-line and networking knowledge\nFamiliarity with ticketing systems and internal case management platforms\nBackground in security operations, Trust & Safety, or compliance/legal processes","description_format":"text","description_chars":2910,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Services","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-10-14T06:44:15Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.14,"p_room":0.28,"age_days":453,"expected_fill_days":18,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ultahost-abuse-compliance-manager","json_url":"https://alion.io/job/ultahost-abuse-compliance-manager.json","meta":{"generated_at":"2026-10-28T16:08:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21765,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1792005},"rest":"https://alion.io/mcp/rest/get_company?id=1792005"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fultahost-abuse-compliance-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fultahost-abuse-compliance-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fultahost-abuse-compliance-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ultahost-abuse-compliance-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fultahost-abuse-compliance-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2503120}},{"tool":"search_jobs","arguments":{"company":"ultahost.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2503120},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}