{"id":3291647,"url":"https://alion.io/job/ultahost-technical-support-engineer-l2","title":"Technical Support Engineer L2","company":{"id":1792005,"name":"Ultahost","domain":"ultahost.com","url":"https://alion.io/company/ultahost","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":80,"open_postings":81,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Apache HTTP Server","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"Linux","optional":false},{"name":"MariaDB","optional":false},{"name":"MySQL","optional":false},{"name":"Nginx","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-20T07:23:27Z","employer_posted_date":null,"last_verified_at":"2026-10-29T14:15:45Z","board_verified":false,"closed_at":"2026-10-29T14:15:45Z","days_open":39,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":39},"description":"Job Description:\nOur company is seeking an experienced and dynamic professional to join our team as a Level 2 Customer Support Specialist. The role involves effectively resolving customer issues, ensuring customer satisfaction, and contributing to the continuous improvement of technical support procedures. The ideal candidate will ensure the smooth functioning of the support team through proactive follow-ups and efficient problem-solving.\nKey Responsibilities:\nArchitect, implement, and maintain servers, optimizing their performance.\n\nAdminister Linux systems, virtualization technologies, and cloud platforms.\n\nManage databases and web servers with advanced proficiency.\n\nSafeguard network integrity by applying advanced networking principles, including IP addressing, DNS configuration, and security protocols.\n\nSet up, configure, and manage hosting platforms such as cPanel, Plesk, and WHMCS.\n\nManage SSL certificates and virtual host configurations.\n\nApply advanced troubleshooting techniques to identify and resolve performance issues, server failures, and error messages.\n\nCommunicate effectively with customers, respond to inquiries, and ensure timely and professional support.\n\nProvide technical assistance to customers, identify and troubleshoot server or hosting platform-related issues, and recommend solutions.\n\nAssist with hosting packages, domain registrations, DNS management, and related tasks.\n\nTrack customer issues, provide updates, and manage the full resolution process.\n\nAnalyze customer feedback and implement actions to enhance service quality.\n\nQualifications:\nExcellent written and verbal communication skills in English.\n\nExtensive hands-on experience and strong knowledge of Docker, Ansible, and CI/CD.\n\nExceptional proficiency in Linux and Windows operating systems.\n\nExpertise in scripting languages such as Python and Bash for automation.\n\nExperience with relational databases (e.g., MySQL, MariaDB, PostgreSQL) and SQL administration.\n\nExperience setting up and managing hosting platforms (cPanel, Plesk, CuberPanel, HestiaCP, CWP, WHMCS).\n\nKnowledge of web server management (Apache, Nginx, LiteSpeed).\n\nSolid understanding of networking concepts including IP addressing, DNS management, and security protocols.\n\nExcellent communication, collaboration, and problem-solving skills.\n\nStrong analytical ability for diagnosing and resolving complex performance issues.\n\nCommitment to continuous learning and staying current with evolving technologies.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":2517,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Services","Web Hosting & 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