{"id":766341,"url":"https://alion.io/job/ultimateperformance-it-operations-technician-1st-line-support","title":"IT Operations Technician - 1st Line Support","company":{"id":686691,"name":"Ultimate Performance","domain":"ultimateperformance.com","url":"https://alion.io/company/ultimateperformance","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":56000,"period":"year","method":"role_country_seniority_unknown","sample_n":1096},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Power Apps","optional":true},{"name":"Power Automate","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T02:25:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":4},"description":"Who We Are\nUltimate Performance (U.P.) is the world's leading body transformation company. We deliver exceptional client results through one simple philosophy: maximum results, minimum time.\nWith 29 private personal training facilities across the globe and a rapidly expanding international footprint, U.P. is far more than a gym. From world-class personal training and online coaching to training camps, premium meal preparation and results-focused supplements, we're building an ecosystem around achieving exceptional outcomes.\nTechnology is at the heart of that growth, and that's where you come in.\nThe Role\nWe're looking for an IT Operations Technician to join our first-line support function at a business that moves quickly and expects the same from its IT team.\nBased at our Manchester City Centre Support Office, you'll be the first point of contact for IT support across our global business. You'll work hands-on across everything from setting up new devices and managing user access to troubleshooting hardware, software and connectivity issues.\nThis isn't simply a ticket-closing support desk role.\nYou'll gain practical experience across a Microsoft 365 Enterprise environment, Intune, Entra ID and a live global IT estate, while working alongside experienced engineers across infrastructure, cloud and security.\nFor someone looking to build a long-term career in IT operations, infrastructure or security, this is an opportunity to develop genuine, hands-on experience in a fast-growing international business.\nWhat You’ll Do\nAct as the first point of contact for IT support requests via our ticketing system, phone and Teams, taking ownership from triage through to resolution or escalation. \nDiagnose and resolve hardware, software and network connectivity issues across desktops, laptops and mobile devices. \nManage user accounts and access across Microsoft 365 and Entra ID, including onboarding, offboarding, permissions, MFA and password resets. \nConfigure, image and deploy devices for new starters, while keeping asset and licence records accurate. \nSupport Microsoft 365 applications, Intune-managed devices and core business systems across our offices and gym estate. \nIdentify recurring issues and help the wider team understand and resolve the root causes, not just close the ticket. \nCreate and maintain useful documentation, including SOPs, FAQs and user guides. \nGet involved in hardware refreshes, new technology rollouts and smaller IT projects across our global estate. \nRequirements\nWhat we’re looking for\nYou'll ideally have 1-2 years' experience in IT Operations or Service Desk support, gained in a professional environment.\nMore importantly, we're looking for someone who:\nHas solid IT fundamentals and a genuine enthusiasm for technology. \nEnjoys getting hands-on and figuring out how things work. \nHas good working knowledge of Windows 10/11 and Microsoft 365, particularly Outlook, Teams and SharePoint. \nTroubleshoots methodically, working to isolate the cause of an issue rather than guessing at fixes. \nCan communicate clearly with non-technical colleagues without relying on jargon. \nIs organised, reliable and comfortable managing and owning a queue of tickets independently. \nTakes responsibility for problems and sees them through to resolution. \nHas a genuine appetite for learning and developing their technical skills. \nIt would be a bonus if you've had exposure to:\nMicrosoft 365 administration \nMicrosoft Entra ID \nMicrosoft Intune \nThe Microsoft Power Platform, including Power Automate or Power Apps \nWhat we value\nAt UP, we believe in high standards and personal accountability. We look for people who embody our values:\nResults-Driven: You focus on outcomes that genuinely move the needle\nOwn It: You take full ownership, wins, failures, & everything in between.\nPassion for Progress: You’re driven by growth, not just the finish line.\nSupportive & Personalised: You adapt your approach because no two people (or challenges) are the same\nBenefits\nWhat You’ll Get\nHere’s what you can expect when you join the UP team:\n25 days holiday, plus bank holidays \nPension scheme: salary sacrifice with employer contributions \nSimply Health policy: claim back costs for dental, optical, physio, massage & more \nExclusive UP discounts, including 40% off our supplements, books, and partner offers \nPersonal Training discounts: up to 50% off our world-class transformation programme (up to 36 sessions a year) for you and a loved one \nSalary sacrifice benefits: Cycle to Work, Tech, and Home schemes \nEmployee Assistance Programme: free 24/7 mental health, counselling, and financial advice \nHybrid working: two days per week working from home \nWhy join us?\nYou'll join a close-knit IT Operations team where your work is visible and your contribution matters.\nYou'll have the opportunity to work alongside experienced engineers across security, cloud and infrastructure, giving you exposure to areas beyond first-line support and the chance to develop towards the career path that interests you.\nYou'll also be supporting the technology behind a rapidly growing global business, meaning your work will have a genuine impact from day one.\nWe want people who are curious, proactive and hungry to improve. If you've built a strong foundation in IT and are ready for a role that will challenge you, develop you and give you real ownership, we'd like to hear from you.\nReady to take the next step in your IT career? Apply now.\nAll job applicants are required to have a valid right to work.\nYour data will be stored by Ultimate Performance and will be used by our HR and recruitment teams for the purpose of managing your application","description_format":"text","description_chars":5670,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T20:11:31Z"},{"event":"close","at":"2026-09-15T16:55:11Z"},{"event":"reopen","at":"2026-10-08T16:17:33Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:3","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/ultimateperformance-it-operations-technician-1st-line-support","json_url":"https://alion.io/job/ultimateperformance-it-operations-technician-1st-line-support.json","meta":{"generated_at":"2026-10-13T05:05:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8019,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686691},"rest":"https://alion.io/mcp/rest/get_company?id=686691"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fultimateperformance-it-operations-technician-1st-line-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fultimateperformance-it-operations-technician-1st-line-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fultimateperformance-it-operations-technician-1st-line-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ultimateperformance-it-operations-technician-1st-line-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fultimateperformance-it-operations-technician-1st-line-support"}]}