{"id":3515527,"url":"https://alion.io/job/ultimum-it-manager","title":"IT Manager","company":{"id":4489484,"name":"Ultimum","domain":"ultimumlimited.careers-page.com","url":"https://alion.io/company/ultimum-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aba, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2356},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T10:20:07Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T22:24:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"JOB PURPOSE\nManage the internal IT Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly teams productivity, provide feedback to the appropriate internal teams like security, to improve cross problems solutions. Providing outstanding first level technical support as well as assisting in planning out and building our IT infrastructure.\nKEY JOB ROLES & RESPONSIBILITIES\n Manage and oversee daily operations of the IT support team.\n Develop and implement IT support policies and procedures.\n Monitor and evaluate the performance of IT support staff.\n Coordinate training and professional development for support team members.\n Ensure timely resolution of technical issues and maintain high service standards.\n Manage relationships with external vendors and negotiate service contracts.\n Collaborate with other departments to identify and address IT needs.\n Stay updated on emerging technologies and recommend improvements.\nProvide end-user support and, advice regarding standard office applications and best practices as it evolves with company needs \nEnsure Licensing Management \nSupport onboarding / off-boarding employees on corporate systems \nCreate and update manuals and documentation\nEXPERIENCE & ACADEMIC REQUIREMENTS\nDegree in Information Technology, Computer Science or a related field.\n5years experience in IT support\nStrong knowledge of IT systems, networks, hardware, and software \nTime management skills and the ability to delegate.\nExcellent leadership and organizational skills.\nStrong communication and interpersonal skills.\nKEY COMPETENCY & SKILLS REQUIREMENTS\n Bachelors degree in information technology, Computer Science, or related field.\n Minimum of 5 years experience in IT support, with at least 2 years in a managerial role.\n Strong knowledge of IT systems, networks, hardware, and software.\n Excellent leadership, communication, and interpersonal skills.\n Proven ability to manage multiple priorities and meet deadlines.\n Experience with vendor management and contract negotiations.\n Certifications such as ITIL, CompTIA A+, or Microsoft Certified Solutions Expert (MCSE) preferred.\n Strong analytical and problem-solving skills.\nTECHNICAL COMPETENCIES:\nProven work experience as End user services manager\nAdvanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager\nTask-oriented and organized, experience managing a ticket queue and ability to prioritize\nTeam management skills, team player, can collaborate in a productive fashion\nAble to troubleshoot a large variety of technical issues\nExperience in remote support\nDesktop Support: Windows 10 and Mac 10.13+\nGENERIC COMPETECIES:\nBuilding Sustainable Organizational Capabilities\nLeveraging and Respecting Others\nProblem Analysis / Problem Solving\nStrategic Thinker and Decision Making\nResults focused\nAttention to details\nSustaining operational 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Docs: https://alion.io/developers"}}