{"id":3650294,"url":"https://alion.io/job/ultra-maritime-end-user-support-analyst","title":"End User Support Analyst","company":{"id":1954886,"name":"Ultra Maritime","domain":"umaritime.com","url":"https://alion.io/company/umaritime","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wake Forest, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-11-02T23:55:26Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T00:30:57Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Protecting What Matters. Powering the Future of Naval Technology.\nYour work here has global impact. From developing sonar and radar systems to advancing unmanned and undersea platforms, our technologies empower the U.S. Navy and allied forces to operate in some of the world’s most complex environments.\nAs the maritime and underwater battlespace evolves, we continue to push boundaries-driven by innovation, accountability, and a shared commitment to excellence.\nJoin us as we shape the future of naval warfare-safeguarding the seas and strengthening navies worldwide.\nNationality Requirements\nDue to the nature of the programs we support, certain roles may require candidates to meet U.S. nationality requirements and be eligible to obtain a security clearance.\nPosition Summary\nThis role will be providing IT Support predominantly to our Wake Forest site (NC), with some travel (25%)to our Chantilly site (VA).The successful applicant will enjoy varied and dynamic opportunities to demonstrate a customer-facing and customer first approach as they travel to local sites to assist and provide technical assistance, patch management and succession planning and implementation.\nThe analyst will diagnose and resolve a wide range of technical issues, including hardware malfunctions, software errors, network connectivity problems, and configuration issues. They may also assist internal customers with setting up new equipment, installing software, and providing basic training on how to use technology effectively.\nJob Description\nResponsibilities:\nProvides hands-on desk-side support for end user technical issues related to desktop/laptop hardware, operating system, and supported third party applications.\n\nGeneral networking troubleshooting - TCP/IP, DNS, DHCP\n\nMobile device support - iOS and Intune.\n\nCompletes work orders such as installing equipment, connecting and moving devices, including workstations, telephony hardware, and peripherals.\n\nImage, prepare and ship new hire / replacement equipment ensuring deadlines are met.\n\nProvides hands-on support for network and server teams when required.\n\nTroubleshoot and resolve technical issues or escalate more complex situations to the appropriate tier support teams or third-party vendors.\n\nProvide onsite white glove support, build robust relationships with executives, support staff, and visitors and promptly assist them with their questions, incidents, and service requests.\n\nManage and implement patch management on local site infrastructure under the guidance and management of the wider IT functional teams.\n\nOccasional on-site weekend presence may be required to support business requirements.\n\nQualifications:\nObtain/maintain security clearance at the appropriate national / regional level.\n\nTypically, a Bachelor's degree (or equivalent) and 2+ years of customer facing IT role with MS Operating Systems and Windows based applications\n\nExperience in system administration and networking fault diagnostics\n\nCurrent MCSE or equivalent certification, CCNA or networking certificate (Desirable).\n\nKnowledge of VMware and ESXi.\n\nGood knowledge of Active Directory and Group Policy\n\nMust have excellent customer service skills\n\nknowledge of Microsoft Operating systems, Windows based applications is required.\n\nExcellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are required\n\nExcellent communications skills, including verbal, written and interpersonal abilities\n\nAbility to effectively prioritize multiple competing tasks, resource planning and travel itinerary.\n\nMay be required to maintain security clearance\n\nTypically, a Bachelor Degree (or equivalent) and 2+ years of customer facing IT role with MS Operating Systems and Windows based applicationsMay be required to maintain security clearance\nWhat Ultra Maritime Offers You\nAt Ultra Maritime, we invest in our employees and their well-being:\nClimate controlled, well-lit and clean work environment!\n\nWork/life balance that includes up to 140 hours PTO for first year\n\n8 Paid Holidays, with 3 floating holidays\n\n401k Plan with Company Match\n\nEducational Assistance Program (Tuition Reimbursement)\n\nWellness Program and incentives\n\nCompany HSA contributions\n\nInsurance Benefits that start 1st of the month following hire\n\nEligibility in Company Performance-based bonuses annually\n\nAdditional Employee Discounts and Perks\n\nCompany-Paid Benefits:\n$75 monthly student loan repayment program\n\nBasic Life Insurance\n\nBasic Accidental Death and Dismemberment (AD&D) Insurance\n\nShort Term Disability\n\nLong Term Disability\n\nEmployee Assistance Program (EAP)\n\nVoluntary Employee-Paid Benefits:\nMedical and Prescription insurance\n\nDental insurance\n\nVision insurance\n\nSupplemental Life Insurance Plans\n\nSupplemental AD&D insurance for Employee and Family\n\nAccident Plan\n\nCritical Illness Plan\n\nHospital Indemnity Plan\n\nPet Insurance\n\nIdentity Theft\n\nReasonable accommodation statement: if you need an accommodation for any part of the application process, please email \nEqual Opportunity Employer\nUltra Maritime is an Equal Opportunity Employer. We are committed to providing a workplace that is fair, respectful, and inclusive, and we make employment decisions based on qualifications, merit, and business needs.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, ancestry, ethnicity, marital status, disability, genetic information, protected veteran status, citizenship status, or any other status protected by applicable federal, state, or local law.\nAs a U.S. defense contractor, Ultra Maritime maintains strict standards related to integrity, compliance, and security.\nWe operate a drug-free workplace and, where permitted by law, may conduct pre-employment background checks and substance-abuse screening based on role requirements.\nCompany: Ultra Maritime","description_format":"text","description_chars":6044,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Naval Systems","C4ISR"],"lifecycle":[{"event":"open","at":"2026-11-02T23:55:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":52,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/ultra-maritime-end-user-support-analyst","json_url":"https://alion.io/job/ultra-maritime-end-user-support-analyst.json","meta":{"generated_at":"2026-11-10T03:23:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7924,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1954886},"rest":"https://alion.io/mcp/rest/get_company?id=1954886"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fultra-maritime-end-user-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fultra-maritime-end-user-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fultra-maritime-end-user-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ultra-maritime-end-user-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fultra-maritime-end-user-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3650294}},{"tool":"search_jobs","arguments":{"company":"umaritime.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3650294},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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