{"id":451827,"url":"https://alion.io/job/ultralytics-enterprise-customer-success-manager","title":"Enterprise Customer Success Manager","company":{"id":7376,"name":"Ultralytics","domain":"ultralytics.com","url":"https://alion.io/company/ultralytics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Computer Vision","optional":false},{"name":"GitHub","optional":false},{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false},{"name":"Ultralytics","optional":false},{"name":"YOLO","optional":false}],"status":"live","first_seen_at":"2026-09-04T14:39:13Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-28T17:17:15Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"About Ultralytics:\nAt Ultralytics, we commit to relentless innovation in the AI space and seek team members who resonate with our ambition to produce the world's best YOLO AI models. If you're obsessed with AI, eager to make an impact on the world, and thrive in dynamic, high-intensity environments, we invite you to apply for a position on our team.\nJoin the team powering the future of vision AI\nHello, hola, 你好, こんにちは, नमस्ते, hallo, bonjour! Thanks for stopping by - we know your time is valuable, so here's what makes Ultralytics special.\nWho we are\nAt Ultralytics, we're on a mission to simplify AI for everyone. As the creators of the world's leading Ultralytics YOLO models, we empower millions of developers, researchers, and companies worldwide to build state-of-the-art computer vision applications.\nFollowing our $30M Series A round, we're scaling our enterprise function from our NYC hub, alongside teams in London, Madrid, and Shenzhen. This is an opportunity to join a fast-scaling, high-performance team redefining the future of vision AI - where ambition meets impact, and ideas become reality.\nWe move fast. We build boldly. We execute with purpose. And we do it together.\nAbout the role\nAs Enterprise Customer Success Manager, you'll own relationships with Ultralytics' most strategic customers and help them realize measurable value from YOLO in production. You'll manage 30-40 enterprise and high-value mid-market accounts across onboarding, deployment, adoption, expansion, and renewal.\nThe CS function, playbooks, and operating rhythm are already established. Your book is yours. You'll work closely with Account Executives, Solution Engineers, Product, and Engineering to guide customers through technically complex computer vision deployments and drive net dollar retention.\nThis role is ideal for a commercially sharp, technically credible customer advocate who can earn trust with ML engineers and executive buyers alike. You will report to the Head of Customer Success.\nWhat you'll do\nOwn the full customer lifecycle from contract signature through renewal and expansion.\n\nLead onboarding with Solution Engineers and drive customers toward their first production deployment.\n\nBuild account plans, stakeholder maps, success plans, and mutual action plans for strategic customers.\n\nDrive net dollar retention by leading renewal conversations and identifying expansion opportunities.\n\nSurface new use cases, business units, geographies, and deployment opportunities with your AE partner.\n\nDiscuss model architecture, deployment patterns, APIs, and computer vision use cases credibly with technical buyers.\n\nUse Ultralytics documentation and YOLO guides to support customer outcomes.\n\nRun QBRs, technical reviews, executive check-ins, and adoption conversations independently.\n\nTrack account health, risks, product usage, value realization, and renewal forecasts in the CRM.\n\nPartner with AEs on joint account planning, commercial strategy, and expansion handoffs.\n\nPartner with SEs on technical depth, deployment blockers, and solution alignment.\n\nShare escalations, roadmap feedback, and customer insights with Product and Engineering.\n\nCommunicate clearly across the organization as the conduit between customers and Ultralytics.\n\nWhat success looks like\n60 days: Fully onboarded across your book, with every account health-scored and at-risk customers supported by a clear action plan.\n\n90 days: Running QBRs and technical reviews independently, surfacing expansion signals, and forecasting renewals due within six months.\n\n180 days: Owning your book end-to-end, including renewal negotiations, NDR performance, leading indicators, and playbook improvements.\n\nSkills and experience\n3-5 years of customer-facing experience in technical customer success, solutions engineering, account management, or SaaS.\n\nExperience managing enterprise or high-value mid-market customers through complex, multi-stakeholder deployments.\n\nTechnical credibility with ML engineers and technical buyers; you can discuss architecture without bluffing.\n\nFamiliarity with developer-facing products, APIs, open source, ML/AI, cloud platforms, or computer vision.\n\nAbility to translate technical value into measurable business outcomes for budget owners.\n\nStrong commercial judgment and confidence leading renewal, expansion, and value conversations.\n\nProven ability to build trust with skeptical customers without overselling.\n\nExperience using CRM and customer success tools such as Salesforce, HubSpot, Gainsight, or equivalent.\n\nExcellent written and verbal communication, discovery, presentation, and executive relationship skills.\n\nComfort operating independently without a large implementation or onboarding team behind you.\n\nFluency in English; additional language skills and international experience are welcome.\n\nFamiliarity with Ultralytics YOLO, computer vision workflows, or edge deployment is strongly preferred.\n\nWhy this role\nReal product pull: YOLO is one of the world's most widely used computer vision technologies, and customers need help turning adoption into value.\n\nTrue enterprise accounts: Work with Fortune 500 companies and category leaders across manufacturing, logistics, retail, pharmaceuticals, and beyond.\n\nAligned incentives: Own renewals, earn on uplift, and share in expansion success with your AE partner.\n\nEstablished foundation: Plug into existing CS frameworks while helping shape how the function scales globally.\n\nMeaningful technical impact: Help customers build production systems using Ultralytics solutions across the vision AI ecosystem.\n\nWhat this role isn't\nThis isn't a CSM seat at a large SaaS company with professional services, onboarding specialists, TAMs, and renewal managers doing the heavy lifting. There's no oversized support cast. This is for someone who wants to own a book, run it commercially, and be the technical voice in the room.\nCultural fit\nAt Ultralytics, we set bold goals and execute with speed, precision, and teamwork. We're driven by hard work, ambition, and resilience - building fast, learning constantly, and delivering measurable impact.\nYou'll thrive here if you:\nTake ownership and deliver results with focus and accountability.\n\nCombine strategic thinking with hands-on execution.\n\nValue excellence, grit, and creativity in equal measure.\n\nCommunicate directly, learn quickly, and act with urgency.\n\nTreat customers and colleagues with respect while holding a high bar.\n\nCompensation and benefits\nWe reward excellence and impact - not just tenure or title.\nCompetitive compensation: Competitive compensation packages\n\nEquity package: Our success is yours too.\n\nHybrid NYC role: Collaborate regularly from our New York office.\n\nGenerous time off: 24 vacation days, your birthday off, plus local holidays.\n\nApple MacBook Pro, Apple Studio Display, and AirPods Pro 3.\n\nDedicated learning and development budget.\n\nReports to: Head of Customer Success.\n\nInterview process: Screening with VP Sales & Success or Head of Customer Success, case study with VP Sales & Success and Head of Customer Success, and final round with the CEO.\n\nWhere and how you can work\nWe believe great work happens where passion meets purpose.\nThis is a full-time, hybrid role based in New York City.\n\nApplicants must have legal authorization to work in the United States.\n\nWe value regular in-person collaboration, energy, and connection from our NYC hub.\n\nLearn more about our office locations.\nWhy join us\nWe're not just building models - we're building the ecosystem powering the future of vision AI. Join a global team helping customers deploy impactful AI through YOLO, contribute to an ambitious open-source community on GitHub, and shape the next chapter of enterprise computer vision.\nReady to help customers unlock the future of vision AI?Apply now.\nWhat we offer:\nCutting-Edge, Next-Generation AI Computer Vision Technology: Contribute to building cutting-edge computer vision AI models based on the YOLO framework.\nImpactful Work: Shape the future of AI-powered solutions that transform industries.\nCollaborative Culture: Join a talented and passionate team that values open communication and innovation.\nUltralytics Handbook\nComprehensive guide to our company's mission, vision, values, and operational practices. This handbook is designed to provide key insights and resources for our (future) team members, collaborators, and community to align with Ultralytics' core principles.\nLink: https://handbook.ultralytics.com/\nUltralytics is an equal opportunity employer committed to building an inclusive workplace. 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