{"id":3870281,"url":"https://alion.io/job/umaez-marketing-operations-manager","title":"Marketing Operations Manager","company":{"id":4428113,"name":"UMAEZ","domain":"umaez.com","url":"https://alion.io/company/umaez","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","IT","RO","ES"],"hiring_countries_total":4,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Claude","optional":false},{"name":"ClickUp","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Notion","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-11-06T14:08:46Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T23:05:37Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About UMAEZ\nUMAEZ builds, launches and scales direct-to-consumer brands it owns outright, including GODA. Every revenue function sits in-house, from creative strategy and paid media to retention, creator programs and customer support. We are remote-first and AI-first, with a global team that ships a high volume of performance creative every week.\nAbout the role\nWe are looking for a Marketing Operations Manager to own the operational backbone of our marketing team.\nYou will connect creative production, retention, creator and affiliate programs, social media initiatives, hiring coordination, external partners and marketing systems, and you will design the workflows and AI integrations that make them run. Your job is to turn priorities into clear assignments, make sure teams have what they need, keep deadlines visible and get approved work to launch.\nThis is a hands-on ownership role. You will run daily execution while maintaining and improving the systems behind it. In the same week you might clear an urgent production bottleneck, build a ClickUp automation, rebalance an overloaded pod and give leadership a clear read on operational performance.\nYou will take full ownership of the function through a structured handover with the outgoing Head of Marketing Operations.\nWhat you'll own\nDaily execution and operating rhythm\nOwn the daily operating rhythm of the marketing department. Turn leadership priorities into plans with clear owners, deadlines and follow-through.\nCoordinate requests across creative, media buying, retention, customer support, People and external partners. Resolve blockers, manage competing priorities and escalate decisions before they affect delivery.\nTrack announcements and feedback from team leads, and turn strategy or priority changes into updated assignments the same day.\nRun the relevant operational meetings, keep action logs and make sure decisions are reflected in team workflows.\nOwn the follow-ups and smaller tasks that keep work moving.\nCreative production and delivery\nOwn the workflow from brief assignment through production, review, revisions, approval, final upload and delivery for launch.\nWork with creative leads and strategists to keep production plans realistic, priorities clear and workloads balanced. Track backlog, overdue tasks, revision queues and upcoming deadlines, and protect the weekly editing cadence so the pipeline is cleared by the end of each week.\nEnforce naming conventions, task requirements, upload procedures and approval gates. Leads and strategists approve their own department's creative; you own the approval flow, including repurposed TikTok edits that admins approve against set guidelines.\nRun pre-launch quality checks on the ads delivery tracker, including content safety (claims, platform policy, visual compliance) and duration and format checks, so every asset is complete, compliant and ready for media buying.\nOversee the daily delivery sweep with the operations admins. Confirm that approved assets reach media buying, delivery records in ClickUp and Notion stay accurate and launch blockers get timely follow-up.\nMaintain the marketing and launch calendar for campaigns, product launches and seasonal peaks such as BFCM. Coordinate dependencies across creative assets, product information, website readiness and launch teams.\nBrief and prioritize web and design requests, and check output before it goes live.\nPod structure, capacity and team coordination\nOwn the operational structure of the creative pods (strategists, video editors and shared resources, including pods run with external creative partners), and adapt it as brands and workloads grow.\nKeep a current view of who supports each strategist, product and brand. Spot staffing gaps, overloaded or idle team members and opportunities to rebalance work.\nPlace new joiners in pods, coordinate their access, workflow training and team integration, and keep the pod structure tracker up to date.\nMonitor delivery performance and recurring execution issues. Agree corrective actions with functional leads and follow through until each issue is resolved.\nWorkflow building and AI integration\nDesign and build the operational workflows that connect teams, tools and handoffs, from intake and assignment through review, delivery and reporting.\nLead AI integration across marketing operations: find where AI can remove manual work or improve quality, then build, test and roll out the solution with the teams who will use it.\nBuild and maintain automations, Make scenarios and AI agents (for example Claude skills and MCP connections, ClickUp agents and AI assistants) that handle repetitive coordination: assignment checks, delivery QA, content safety and duration checks, reporting, onboarding messages and sample tracking.\nTest new AI and agentic tools for operations and creative production, and recommend what to adopt, with clear costs, risks and expected time saved.\nKeep a registry of every running automation and agent, with its purpose, owner and schedule. Make sure each one is monitored, documented and that failures surface quickly.\nTrain the team to run and trust these workflows, so they keep working without depending on the person who built them.\nClickUp workspace\nOwn the marketing ClickUp workspace: structure, lists, statuses, templates, dashboards, permissions, forms and native automations. Serve as the escalation point for ClickUp issues.\nKeep the workspace practical, accurate and usable as team needs change, with consistent processes across internal teams and external partners.\nMake sure tasks hold the information needed for execution, reporting and accountability.\nNotion and operational documentation\nOwn the architecture and maintenance of the marketing Notion workspace, including operational databases such as the ads delivery and creator sample trackers.\nKeep SOPs, playbooks, team resources and the onboarding knowledge base organized and current, including role-based onboarding templates and walkthrough videos. Every process should have a clear owner and reflect how the team actually works.\nUpdate documentation whenever workflows change, so essential knowledge is easy to find and does not depend on any one person.\nReporting and operational performance\nOwn marketing operations reporting and the accuracy of the trackers behind it.\nKeep visibility into assignments, production, delivery, backlog, capacity, onboarding and operational risks. Turn reporting into clear actions for the team and concise updates for leadership, including a weekly Marketing Operations update and the operations section of the monthly leadership review.\nDefine and maintain operational KPIs and their calculations with the relevant stakeholders, such as creative lead time and on-time delivery. Flag missing or inconsistent data before using it to assess performance.\nIdentify recurring bottlenecks and implement improvements that speed up execution, reduce avoidable revisions and improve resource use.\nAI tools, software and cost oversight\nOwn the operational administration of the marketing tool stack (including Higgsfield, HeyGen, Claude, Make, Tagbox and other creative and AI tools): access, onboarding, offboarding, usage tracking and vendor coordination.\nOwn monthly Higgsfield credit reporting: credits consumed, allocation by team and project, usage patterns and efficiency metrics such as credits per finished second of video. Forecast requirements and flag overspend early.\nReview software needs with team leads, coordinate renewals and resolve access or usage issues. Cut unnecessary costs and identify tools that make production faster.\nSupport the rollout of approved AI workflows, training resources and usage standards.\nRetention operations\nOversee the operating structure that supports the retention team, working closely with the Head of Retention.\nMaintain project and campaign workflows, ownership, timelines, reporting and cross-team dependencies, so the team has the systems and resources to execute consistently.\nTrack agreed initiatives, escalate delivery, staffing or coordination issues, and support new retention and growth projects through planning, setup and implementation.\nCreator, affiliate and social media programs\nOversee the creator and affiliate programs, including the Trybe creator program and partner-agency programs: program structure, recruitment and activation workflows, performance tracking and the overall health of each program.\nMaintain onboarding resources, submission processes, approval requirements, tracking and communication procedures. Make sure product samples are tracked from order to delivery and that delayed shipments and missing content are followed up.\nCoordinate issues involving creator permissions, usage rights, asset delivery, attribution and commission setup and internal handoffs.\nOversee social media initiatives with the social team: content calendars, production and approval workflows, asset delivery and posting cadence. Make sure social plans line up with launches, creator content and paid campaigns.\nReport on program and initiative performance with the relevant leads, and turn what works into repeatable processes.\nExternal partners and vendors\nManage operational relationships with external creative partners, agencies, vendors and platforms, and lead key partner calls. Keep deliverables, responsibilities, timelines and escalation routes clear.\nMonitor partners and vendors for operational gaps, keep partner documentation current and follow through on open commitments, service issues and agreed improvements.\nCreative rewards and commission administration\nOwn the administration and documentation of creative rewards programs.\nMaintain eligibility rules, performance trackers, milestone records and calculation procedures. Validate the monthly close with the relevant performance and finance owners before rewards are approved for payment.\nResolve questions on naming, attribution, iterations and eligibility consistently. Escalate exceptions and proposed rule changes to leadership.\nHiring, onboarding and offboarding coordination\nPartner with the Head of People and functional leads to identify hiring needs based on capacity, workload and performance.\nKeep visibility into open roles, expected start dates, onboardings, exits and resource gaps, and share a regular hiring operations recap.\nCoordinate skills-test logistics for creative candidates with the reviewing leads.\nPrepare new joiners operationally: workspace access, onboarding checklists and ClickUp templates, pod and channel assignments, welcome messages and training resources.\nOversee the marketing side of offboarding so access is removed across every tool and shared account, and responsibilities and files are handed over properly.\nPeople owns recruitment and formal HR processes. You own the operational readiness and integration of marketing hires.\nAdmin team management\nLead the marketing operations admins. Set weekly priorities, clarify ownership and review the accuracy and completeness of assignment, delivery, reporting and access-management work.\nKeep dependable daily coverage so recurring work continues through absences and staffing changes. Own escalations and fix the process when the same issue comes back.\nLeadership support and continuous improvement\nGive the CEO a clear view of operational health, risks, capacity and decisions required.\nSupport planning for new products, brands, teams, partners and growth initiatives. Assess operational requirements, resource implications and execution risks before rollout.\nKeep visibility into vendor costs, rewards liabilities and resource allocation, and provide accurate operational inputs for budget and profitability decisions.\nProactively spot broken or missing processes, and take approved improvements from diagnosis through implementation, documentation and team adoption.\nWhat success looks like\nMarketing priorities have clear owners and realistic deadlines. Teams know what to work on, approved ass...","description_format":"text","description_chars":14945,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Italy","iso":"IT","kind":"country"},{"name":"Romania","iso":"RO","kind":"country"},{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Marketing","FMCG & Consumer Brand Groups"],"lifecycle":[{"event":"open","at":"2026-11-06T14:08:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":33,"reasons":["conf:5","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/umaez-marketing-operations-manager","json_url":"https://alion.io/job/umaez-marketing-operations-manager.json","meta":{"generated_at":"2026-11-11T01:30:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":809,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4428113},"rest":"https://alion.io/mcp/rest/get_company?id=4428113"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fumaez-marketing-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fumaez-marketing-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fumaez-marketing-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/umaez-marketing-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fumaez-marketing-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3870281}},{"tool":"search_jobs","arguments":{"company":"umaez.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3870281},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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