{"id":2904684,"url":"https://alion.io/job/umc-service-advisor","title":"Service Advisor","company":{"id":4451254,"name":"United Motors Group","domain":"umc.com.sa","url":"https://alion.io/company/umc-com-sa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":38000,"period":"year","method":"role_country_seniority_unknown","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-30T19:42:29Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"High-level Job Purpose Statement\nActs as liaison between the customer and service technicians working in the service facility. Works with customers to determine problems with a vehicle and provide technicians with accurate problem descriptions. Keeps the customer appropriately informed through the service process.\nCustomer Service\nGreet customers courteously; accurately capture customer vehicle complaint and advise service team\nAttend to inquiries and complaints from customers and resolves problems to ensure all needs are met \nRefer unresolved complaints or queries to the Supervisor reception or appropriate designate for resolution \nCall customers who have had major repairs done in the last month to inquire about vehicle performance \nCall customers to pre-schedule maintenance visits in order to reduce excessive walk-in traffic, waiting time, and to maximize utilization of off-peak business time\nService Process\nRecord customer appointments, check service records and stamp service booklets \nComplete customer check list detailing all information provided by the customer in terms of defect or service required\nEnter data on system to obtain an estimate of the work to be performed and advise customer of the job cost estimates\nComplete and process all paperwork, obtain customer signature, estimate repair time and delivery date to the customer, and explain any payment policies\nCommunicate with the customer any cost overruns (before they are incurred) or completion delays\nMaintain daily/weekly record of promised delivery dates ensuring that customers are kept informed of the expected completion date\nReceive invoices and obtain payment at the time of vehicle delivery to the customer \nWarranty Claims\nReview warranty documentation where the customer requests work to be performed under the manufacturer’s warranty\nAdvise and provide explanations to customers where repairs cannot be covered by warranty\nCoordinate and follow up on warranty jobs sent to authorized dealers to ensure timely completion of requested work\nProvide all warranty documentation to Warranty function to support any claims with the franchisor \nService Promotion\nEnsure that all marketing material is properly exhibited in the reception areas\nMail service promotion material to targeted customers \nExplain to customers special plans and promotions related to maintenance and accessories\nRequirements\nMinimum Requirements for the Role\nQualifications: University Degree in Engineering or related field\nExperience: Minimum 1 year of experience in automotive maintenance\nKnowledge, Skills and Abilities: Excellent verbal and written communication skills, Excellent computer skills, Fluent in English and Arabic, and Excellent interpersonal skills","description_format":"text","description_chars":2732,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced 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