{"id":1358145,"url":"https://alion.io/job/umgc-admissions-advisor","title":"Admissions Advisor","company":{"id":1781628,"name":"University of Maryland Global Campus","domain":"umgc.edu","url":"https://alion.io/company/umgc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":57,"ghost_share":0,"stale_share":0.018,"repost_share":0,"time_to_fill_p50_days":198,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-03T22:33:35Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Admissions Advisor\nStrategic Enrollment Management\nFull-Time, Contingent II, Exempt, Pay Grade 1.2\nLocation: Remote\nUniversity of Maryland Global Campus (UMGC) seeks an Admissions Advisor in the Department of Strategic Enrollment Management. The Admissions Advisor will use strong critical thinking skills to help a diverse population of adult learners overcome a myriad of obstacles to fulfill their educational objectives. A successful Admissions Advisor performs at a high level, has extraordinary customer service skills, is able to clearly articulate the value proposition of UMGC based on each prospective student’s individual needs, effectively addresses and overcomes concerns, builds urgency for prospective students to complete the admissions process and embraces change. A successful candidate should be confident, enthusiastic and provide exceptional service to every student and team member during every interaction.\nKEY ACCOUNTABILITIES INCLUDE:\nGuide prospective students through their decision-making process by engaging in a consultative dialogue to explore and uncover student needs and concerns, presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of the university to achieve desired conversion and meet/exceed enrollment growth targets\nAccurately document, maintain, and track all student interactions, information, and progression through the CRM system\nDrive new student recruitment and first term success through problem solving in a way that leaves the new student feeling as if they have a strong advocate for their success\nMeet speed to response goals and demonstrate high quality customer service throughout all student and staff interactions\nMaintain departmental Service Level Agreements in line with management expectation\nPossess thorough understanding of UMGC product knowledge, policies, procedures, systems to effectively and accurately guide prospective students from inquiry through enrollment in their first term.\nRESPONSIBILITIES INCLUDE:\nBe highly visible and dynamic through a high volume of interactions with prospective students via phone, video conferencing, text, and email, adhering to the contact strategy\nMaintain and provide accurate information on admissions process, program requirements, first term student success/retention initiatives, policies, procedures and dates/deadlines\nContribute to individual, team, and unit goals on a daily, weekly, monthly basis to ensure new student growth targets are met\nDevelop referral leads from prospective students, UMGC alumni and /or personal networks\nProactively engage with prospective students and help them overcome potential barriers within the student enrollment process\nAct as a liaison for prospective students by assisting with all processes to include registration, degree planning and act as a liaison between students and other University departments\nProvide comprehensive responses to student questions regarding transfer credit, transcripts, document tracking and other records being sent to the university\nPossess thorough understanding of UMGC product knowledge, policies, procedures, systems to guide prospective students effectively and accurately\nCorrespond clearly and effectively with all students and Admissions team members\nBe knowledgeable of UMGC services to include hybrid classes and testing services at military and civilian sites where relevant\nMaintain a mastery of content knowledge for all university, corporate alliance programs and community college agreements\nParticipate and provide leadership in recruitment activities and new student success initiatives including attending virtual open house events, information sessions, webinars, classroom walk through presentations and other events as requested to offer guidance to new students\nProvide general information to students regarding all payment options, the full range of active duty and veteran educational benefits, process, and requirements via phone, text and email conversations\nEvening, weekend hours and possibly holidays may be required at times based on business need\nPerform other duties as assigned\nAdmission Advisor-Partnership additional duties:\nIndependently represent the University virtually and at locations throughout the state at recruitment events, transfer fairs, webinars and on community college campuses to generate inquiries. \nConduct classroom presentations virtually and/or onsite to increase awareness of the Maryland Completion Scholarship, UMGC’s online classroom, program articulations and transfer process\nSome evenings, weekends and extensive in-state travel is required. Candidates must have a good driving record along with reliable transportation and auto insurance.\nDUTY STATEMENTS:\nEmployees that live within 50 miles of UMGC are required to work university commencement\nREQUIRED EDUCATION AND EXPERIENCE:\nAn earned Associate's Degree \nAt least 1 year serving in an Admissions, Advising, Coaching or Consultative Sales role\nExperience working in a goal-driven, measured performance and team environment is required\nCandidates must possess excellent customer service and time management skills, high learning agility, creative problem solving, interpersonal, oral and written communications, with strong attention to detail and accuracy\nExcellent interpersonal communication skills for both one-on-one interactions and group presentations with diverse populations of students\nUpbeat and outgoing personality with a desire to encourage students to succeed and ability to address and overcome student concerns\nExcellent computer and keyboarding skills (Microsoft Office, inclusive of Word, Excel, PowerPoint\nPREFERRED EDUCATION AND EXPERIENCE:\nAn earned Bachelor’s degree\n2+ years previous experience in any of the following areas: online higher education admissions, advising, enrollment management, recruiting, educational or training-industry sales, consultative inside sales of a service offering\n1+ years working in a call center or high-volume, customer service/ consultative sales environment\nREQUIREMENTS TO BE ELIGIBLE FOR REMOTE ROLE:\nHome worksite furniture and equipment shall be provided by the Candidate\nUMGC will provide necessary office supplies, a laptop, monitor and headset\nNetwork communication to non-public UMGC online information technology services and data shall be made only through the use of the UMGC Virtual Private Network (VPN) to ensure data is transmitted through encrypted channels and proper authentication\nAll computing equipment that is used, whether purchased by UMGC or the individual, must be connected to broadband internet through an Ethernet connection\nAll computing equipment that is used must be connected to broadband internet with upload and download speeds of at least 25MBPS. You must also hardwire your laptop to the router through an Ethernet connection\nAll submissions should include a cover letter and resume.\nThe University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.\nWorkplace Accommodations:\nThe University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidatescan contact Employee Accommodations via email .\nBenefits Package Highlights:\nGenerous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years).Time off rates will be prorated based on the number of hours worked.\n\nComprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan.\n\nInsurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: C2 Part-time employees working less than 0.5 FTE are not eligible for LTD.\n\nRetirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).\n\nSupplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.\n\nTuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service . NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.\n\nSS Contingent II_2020.pdf (umgc.edu)\nHiring Rate:\n$51,000.00","description_format":"text","description_chars":9915,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-27T22:57:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 12","filings_12m":12,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":true,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.896,"p_room":0.8,"age_days":39,"expected_fill_days":198,"reasons":["conf:6","velocity","win:early","crowd:junior,brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/umgc-admissions-advisor","json_url":"https://alion.io/job/umgc-admissions-advisor.json","meta":{"generated_at":"2026-10-04T00:28:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":523,"day_limit":5000,"remaining_today":4477,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}