{"id":1358127,"url":"https://alion.io/job/umgc-associate-director-voice-feedback","title":"Associate Director, Voice & Feedback","company":{"id":1781628,"name":"University of Maryland Global Campus","domain":"umgc.edu","url":"https://alion.io/company/umgc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":56,"ghost_share":0,"stale_share":0.018,"repost_share":0,"time_to_fill_p50_days":121,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Adelphi, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-12T23:33:33Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Associate Director, Voice & Feedback\nCenter for Institutional Effectiveness (CIE)\nExempt Regular 4.1\nLocation: Adelphi, MD\nSummary:\nThe Associate Director, Voice & Feedback leads the University's stakeholder voice and feedback strategy, helping institutional leaders better understand the experiences and perspectives of students, faculty, and other key stakeholders. This role oversees enterprise feedback initiatives, including Voice of Student, Voice of Faculty, course evaluations, and other listening programs. The Associate Director translates stakeholder feedback into actionable insights that support decision making, continuous improvement, and institutional effectiveness. Working collaboratively across the University, this position advances a culture of stakeholder-informed planning and evidence-based action.\nDuties and Responsibilities:\nVoice & Feedback Strategy\nLead the University's Voice of Student, Voice of Faculty, course evaluation, and other stakeholder feedback initiatives.\n\nDevelop and advance an enterprise voice and feedback strategy that provides a coordinated understanding of stakeholder experiences across the University.\n\nDesign and implement qualitative and quantitative approaches to gather stakeholder perspectives and inform institutional priorities.\n\nPartner with University leaders to integrate stakeholder voice into planning, decision making, and continuous improvement efforts.\n\nInsights & Decision Support\nSynthesize stakeholder feedback into actionable insights, recommendations, and executive-level communications.\n\nIdentify trends, themes, and opportunities that improve stakeholder experiences and institutional effectiveness.\n\nDevelop reports, dashboards, journey maps, and other tools that support evidence informed decision making.\n\nTranslate stakeholder perspectives into meaningful actions that support organizational learning and improvement.\n\nProgram Development & Governance\nAdvance institutional voice and feedback capabilities through the adoption of best practices, methodologies, and technologies.\n\nEstablish governance, standards, and processes that promote consistency, quality, and effective use of stakeholder feedback.\n\nCollaborate with technology, analytics, and institutional partners to enhance feedback systems and reporting capabilities.\n\nCollaboration & Leadership\nBuild strong partnerships across academic, operational, and administrative functions to strengthen the use of stakeholder feedback.\n\nRepresent the Center for Institutional Effectiveness on cross-functional initiatives and institutional projects.\n\nFoster a collaborative and inclusive culture that values stakeholder perspectives and continuous improvement.\n\nCompetencies:\nStrategic Thinking\n\nStakeholder Engagement & Influence\n\nAnalytical Thinking & Insight Generation\n\nCollaboration & Relationship Building\n\nCommunication & Executive Presence\n\nContinuous Improvement\n\nSkills:\nQualitative and quantitative research methods\n\nSurvey design and stakeholder feedback programs\n\nData analysis, reporting, and dashboard development\n\nExecutive presentations and storytelling with data\n\nStakeholder consultation and facilitation\n\nExperience management and feedback technologies\n\nEducation & Experience Requirements:\nEducation:\nMaster's degree in Higher Education, Organizational Psychology, Social Sciences, Business, Public Administration, or a related field.\n\nExperience:\nSeven (7) years of progressively responsible experience in stakeholder voice, survey research, assessment, customer or employee experience, institutional research, or a related field.\n\nDemonstrated experience designing and leading enterprise stakeholder voice and feedback initiatives.\n\nExperience applying qualitative and quantitative research methodologies to inform organizational decision making.\n\nProven ability to synthesize complex information into executive-level recommendations and presentations.\n\nExperience developing dashboards, reports, and visualizations that communicate actionable insights.\n\nKnowledge of survey methodology, stakeholder engagement practices, and experience measurement approaches.\n\nPreferred Experience Requirements:\nEducation:\nDoctoral degree in Higher Education, Organizational Psychology, Social Sciences, Business, Public Administration, or a related discipline.\n\nExperience:\nExperience in higher education, particularly within adult learning or online education.\n\nExperience leading Voice of Student, Voice of Faculty, or enterprise stakeholder feedback programs.\n\nFamiliarity with experience management and stakeholder feedback technologies.\n\nKnowledge of emerging technologies and innovative approaches related to stakeholder voice, organizational listening, and institutional improvement.\n\nAll submissions should include a cover letter and resume.\nThe University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.\nWorkplace Accommodations:\nThe University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidatescan contact Employee Accommodations via email .\nBenefits Package Highlights:\nGenerous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.\n\nComprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.\n\nInsurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.\n\nFlexible Spending Accounts: Available for medical and dependent care expenses.\n\nRetirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).\n\nSupplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.\n\nTuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.\n\nHiring Range:\n$125,000.00 - $140,000.00","description_format":"text","description_chars":7342,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-27T22:57:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 12","filings_12m":12,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":true,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":0.8,"age_days":42,"expected_fill_days":121,"reasons":["conf:3","velocity","win:early","crowd:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/umgc-associate-director-voice-feedback","json_url":"https://alion.io/job/umgc-associate-director-voice-feedback.json","meta":{"generated_at":"2026-10-13T00:34:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":926,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1781628},"rest":"https://alion.io/mcp/rest/get_company?id=1781628"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fumgc-associate-director-voice-feedback"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fumgc-associate-director-voice-feedback"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fumgc-associate-director-voice-feedback"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/umgc-associate-director-voice-feedback\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fumgc-associate-director-voice-feedback"}]}