{"id":784316,"url":"https://alion.io/job/umistone-it-support-technician","title":"IT Support Technician","company":{"id":685676,"name":"UMI Stone","domain":"umistone.com","url":"https://alion.io/company/umistone","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Naples, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-07-27T12:17:42Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-02T20:25:28Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":97},"description":"POSITION OVERVIEW\n\nJob Summary\nThe IT Support Technician II serves as the primary on-site technical support resource for the Naples location, providing day-to-day support for end users, devices, and local technology infrastructure. Reporting to the IT Manager, this role is responsible for configuring, deploying, maintaining, and troubleshooting end-user hardware, software, and peripherals while ensuring a high level of customer service.\nThis position supports employee onboarding and offboarding, manages endpoint configurations, resolves Tier 1 and Tier 2 technical issues, and partners with the broader IT team to maintain secure, reliable technology operations. The ideal candidate enjoys solving technical problems, working directly with users, and taking ownership of local IT support needs.\nEssential Responsibilities\nServe as the primary IT support contact for the Naples office, providing timely and professional technical assistance to employees.\nConfigure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, monitors, and other end-user equipment.\nImage, reimage, and deploy systems using approved endpoint management tools, including Microsoft Intune and Windows Autopilot.\nInstall, configure, troubleshoot, and maintain Windows operating systems and business applications.\nCreate, modify, and deactivate user accounts within Active Directory, Azure Active Directory, and Microsoft 365.\nAssign software licenses, security groups, and user permissions while following company security standards.\nProvide Tier 1 and Tier 2 support for hardware, software, Microsoft 365 applications, network connectivity, VPN access, printers, and peripheral devices.\nDiagnose and resolve technical issues through the organization's ticketing system while meeting established service level expectations.\nEscalate complex technical issues to senior IT staff or external vendors when appropriate.\nSupport employee onboarding and offboarding by preparing equipment, provisioning accounts, and ensuring timely access to required systems.\nPerform quality assurance testing on configured devices prior to deployment.\nMaintain accurate documentation of support activities, asset inventory, configurations, and troubleshooting procedures.\nAssist with software deployments, upgrades, patches, and endpoint maintenance initiatives.\nCoordinate warranty repairs, equipment replacements, and vendor support requests as needed.\nMaintain IT asset inventory and assist with hardware lifecycle management.\nFollow IT security policies, change management procedures, and company technology standards.\nProvide occasional after-hours support for system upgrades, office moves, or critical business needs.\nRequired Qualifications\nAssociate's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.\n2-5 years of experience providing desktop support, helpdesk support, or IT technical support.\nStrong experience supporting Windows 10 and Windows 11 environments.\nHands-on experience with Microsoft 365, including Outlook, Teams, OneDrive, Exchange, and SharePoint.\nWorking knowledge of Active Directory and Azure Active Directory user administration.\nExperience deploying and supporting desktop and laptop hardware.\nFamiliarity with endpoint deployment and management solutions such as Microsoft Intune and Windows Autopilot.\nExperience working within an IT ticketing system.\nStrong troubleshooting, analytical, and problem-solving skills.\nExcellent customer service and communication skills.\nAbility to prioritize multiple requests while maintaining attention to detail.\nPreferred Qualifications\nBachelor's degree in Information Technology or related field.\nExperience supporting multi-site office environments.\nExperience with Microsoft Endpoint Manager.\nBasic networking knowledge including:\nTCP/IP\nDNS\nDHCP\nVPN\nWireless networking\nExperience with Dell, HP, or Lenovo enterprise hardware.\nCompTIA A+, Network+, Microsoft, or similar industry certifications.\nExperience supporting conference room technology and audio/video equipment.\nKnowledge, Skills & Abilities\nExcellent customer service mindset with the ability to communicate effectively with technical and non-technical users.\nStrong troubleshooting and diagnostic abilities.\nAbility to work independently while collaborating with remote IT team members.\nStrong organizational and documentation skills.\nAbility to manage competing priorities in a fast-paced environment.\nHigh attention to detail and commitment to IT security best practices.\nWillingness to continuously learn new technologies and processes.\nWorking Conditions\nPrimarily office-based in Naples, FL.\nOccasional lifting of IT equipment up to 40 pounds.\nMay require occasional travel to nearby office locations.\nOccasional evening or weekend support for maintenance activities or business-critical issues.\nBENEFITS\n Medical\nDental\nVision\nEmployer Paid Basic Employee Life and AD&D Insurance\nEmployer Paid Long Term Disability\nFlexible Spending Accounts\nVoluntary Short-Term Disability\nVoluntary Life and AD&D Insurance\nVoluntary Accident Insurance\nVoluntary Critical Illness Insurance\n\nEEO\nAt Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.\n\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nWhile performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\n\nPOSITION TYPE/EXPECTED HOURS OF WORK\nThis is a full-time position that requires overtime as business needs dictate.\n\nOTHER DUTIES\nPlease note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.\nPRIVACY NOTICE\n We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.\nThis data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.\nBy submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at .","description_format":"text","description_chars":7284,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Natural Stones"],"lifecycle":[{"event":"open","at":"2026-09-12T01:26:28Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.259,"p_room":0.28,"age_days":97,"expected_fill_days":28,"reasons":["conf:3","stale_co","win:tail","crowd:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/umistone-it-support-technician","json_url":"https://alion.io/job/umistone-it-support-technician.json","meta":{"generated_at":"2026-11-02T23:51:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33381,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685676},"rest":"https://alion.io/mcp/rest/get_company?id=685676"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fumistone-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fumistone-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fumistone-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/umistone-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fumistone-it-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":784316}},{"tool":"search_jobs","arguments":{"company":"umistone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":784316},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}