{"id":1481153,"url":"https://alion.io/job/un-studio-senior-it-engineer-shanghai","title":"Senior IT Engineer - Shanghai","company":{"id":1868961,"name":"UN Studio","domain":"unstudio.com","url":"https://alion.io/company/unstudio-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"C","score":64,"open_postings":10,"ghost_share":0.6,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"MS SQL","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-05-14T08:56:54Z","employer_posted_date":"2026-05-14","last_verified_at":"2026-10-22T05:13:30Z","board_verified":true,"closed_at":null,"days_open":160,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":160},"description":"As an international architectural firm, UNS is active in the broadest fields of architecture. Our project portfolio covers every aspect of architecture, ranging from small to large scale projects, research and theory. The atmosphere within each of our offices is international, multidisciplinary, design-oriented and ambitious, but also open, non-hierarchical, team-based and friendly, with attention to personal well-being, knowledge development, and career planning.\nJob Brief\nUNS is looking for a versatile Senior IT Engineer, someone who is willing to do both front-end user support (helpdesk, onboarding, daily troubleshooting) and back-end infrastructure (networks, servers, security, system monitoring).\nThis role is ideal for an IT professional who enjoys a variety of tasks, working independently, and helping people.\nKey Responsibilities\nUser Support & Helpdesk\nProvide end-user technical support via phone, email, or in person\n\nSupport Microsoft Windows, Office 365, Outlook, Teams, and collaboration tools\n\nEnd-user device issue addressing and resolution, plus peripheral configuration and maintenance\n\nProficient and appropriate utilization of the ticketing system with full follow-through until issue resolution\n\nOnboarding Employee IT equipment configuration and training\n\nProvide helpdesk, including but not limited to user support and troubleshooting, computers and user accounts, installation of software packages, daily maintenance of client systems, problem solving and answering of user questions and demands, support all communication systems (emails, phones, online communication tools, etc.)\n\nRespond and take prompt actions to all incoming IT support emails and enquiries, escalate requests to the appropriate party, as needed\n\nInfrastructure & Network\nMaintain highly effective and available IT infrastructure, monitor infrastructure performance for potential bottlenecks to identify possible solutions to implement fixes\n\nTroubleshooting and maintenance of infrastructure and work with HQ team to implement fixes\n\nStrong working familiarity with hands-on experience configuring routers, switches and firewalls\n\nTake care of the server room and ensure its efficient and safe operation\n\nKnowledge of system monitoring and management tools\n\nDevelop centralized monitoring of all systems and possible threats to network and data, analyze network activities and network problems to discover and prevent systematic errors, troubleshoot, diagnose and resolve network problems, ensure an effective cyber security position is maintained\n\nBasic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN); advanced hands-on experience required for infrastructure tasks\n\nParticipate in IT infrastructure projects in non-working hours not limited to server, network, core device replacing etc. when it is necessary\n\nIT Operations & Maintenance\nWindows OS and software deployment\n\nIT operations monitoring and daily troubleshooting of hardware, software, WIFI, and network connectivity issues\n\nPerform physical IT installation and maintenance work, including mounting hardware, managing cables and wiring, and liaising with external vendors\n\nManage all the company's IT equipment according to corporate and regional guidelines and standards, including but not limited to printers, telephone conversation devices, hard drive, projector, etc.\n\nIT compliance monitoring/maintenance including Windows OS update, software update, software licensing, user rights assignment etc.\n\nIT asset lifecycle and fee management, including local vendor coordination for hardware/software serving (Category opt, Lifecycle tracking, Fee renewal etc.)\n\nContact point with the building management, contractor in coordination with power supply, capacity, cut-off issues, etc.\n\nTeam Collaboration & Project Coordination\nWork closely with both local and global IT teams across areas such as escalating technical issues, sharing knowledge, coordinating tasks (including hands-on support and testing), and aligning on IT projects\n\nDevelop IT project delivery strategies, ensure services are delivered efficiently\n\nDocumentation, Policy & Strategy\nTimely preparation of IT-related documentation (monthly/annual plans & reports, inventory logs, etc.)\n\nBe responsible for IT related documentation completely and timely, including but not limited to: troubleshooting KB, installation manual, SOP of OSapplications, monthly and annual planning and reports, inventory log, etc.\n\nCompile IT documentation (troubleshooting knowledge bases, installation guides, OS/application SOPs, etc.)\n\nCollaborate with management to develop, finalize and enforce IT policies and compliance\n\nWork in accordance to all IT protocols, manuals, rules & regulations; Propose, draft and finalize the IT policies with Management together and guard the policies compliance and implementation\n\nAdvise the management on strategic direction and technology implementation\n\nTake part in ICT budget making and part of ICT procurement\n\nGeneral & Administrative\nMaintain confidentiality at all times when encountering sensitive information during the course of carrying out duties\n\nMake record of the work log and maintain the update\n\nPerform any other IT related tasks and duties as assigned by Management\n\nRequirements\nRequirements\nMust-Have (Both Support & Infrastructure)\nPolytechnic or university degree in a relevant field\n\nMinimum 7+ years of provable work experience in a similar hybrid IT role\n\nStrong knowledge of Windows 11 and Microsoft Office 365 suite\n\nHands-on experience with desktop/laptop hardware, peripherals, and mobile devices\n\nFamiliarity with Active Directory and ticketing tools (ServiceNow, ManageEngine, or equivalent)\n\nSolid knowledge of networking concepts: TCP/IP, DNS, DHCP, VPN\n\nExperience with routers, switches, and firewalls (hands-on configuration)\n\nProactive attitude, strong problem-solving and communication skills\n\nCustomer focus and accountability\n\nAble to work independently or in a team\n\nWillingness to work flexible hours or provide on-call support when required\n\nFluent in written and spoken English and Mandarin\n\nAbility to advise management on strategic direction and technology implementation\n\nResilient to cope with conflicting demands; able to prioritize under pressure\n\nNice-to-Have\nExperience with Microsoft Windows Server, Microsoft Exchange, Microsoft SQL\n\nCertifications such as Microsoft MCSA/MD-100/MD-101\n\nKnowledge of Autodesk software, Adobe Creative Suite, or Rhinoceros (to better support design teams)\n\nPrevious experience in an international office, preferably in architecture, construction, or building industry\n\nExperience with system monitoring and management tools","description_format":"text","description_chars":6680,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Architecture"],"lifecycle":[{"event":"open","at":"2026-09-29T21:11:53Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.262,"p_room":0.28,"age_days":160,"expected_fill_days":35,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/un-studio-senior-it-engineer-shanghai","json_url":"https://alion.io/job/un-studio-senior-it-engineer-shanghai.json","meta":{"generated_at":"2026-10-22T07:48:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3663,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1868961},"rest":"https://alion.io/mcp/rest/get_company?id=1868961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fun-studio-senior-it-engineer-shanghai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fun-studio-senior-it-engineer-shanghai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fun-studio-senior-it-engineer-shanghai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/un-studio-senior-it-engineer-shanghai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fun-studio-senior-it-engineer-shanghai"}]}