{"id":2503339,"url":"https://alion.io/job/under-canvas-2027-guest-experience-coordinator-supervisor-4","title":"2027 Guest Experience Coordinator Supervisor","company":{"id":1807281,"name":"Under Canvas","domain":"undercanvas.com","url":"https://alion.io/company/undercanvas","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":78,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T06:47:06Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T18:54:28Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Summary\n\nUnder Canvas is America's leading glamping company. We welcome go-getters of all types who are able to jump in head first and contribute to a fast-growing company. As a Guest Experience Coordinator Supervisor, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes the option of team member housing for the duration of employment. This position is ideal if you love working outdoors for long periods of time and requires cross-departmental collaboration in a number of functional areas.\nCompetencies\n\nEffective Communication\nAdaptability\nDecision Making\nInitiative\nKey Responsibilities\n\nAbility to exhibit leadership skills via team management, delegation, and prioritization, all while positively engaging with on-site guests and upcoming arrivals.\nEffectively coordinate and execute tasks cross-departmentally including but not limited to Guest Experience, Front Desk, Adventures, Food & Beverage & Groups.\nWelcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay.\nShare passion, knowledge, and recommendations for activities and attractions to experience in the local community.\nAnticipate workflow and appropriately delegate tasks to Guest Experience team.\nCoordinate off-site activities for guests and clients by maintaining and building relationships with third-party adventure vendors.\nMaintain weekly calls with corporate Adventures team to troubleshoot challenges and discuss future opportunities.\nExercise best judgement, tact, and resourcefulness when exercising company policies and addressing concerns with the appropriate department(s) as needed.\nFind ways to streamline processes to maximize efficiency and resource use.\nCultivate and share resources and leads with headquarter teams for departmental growth.\nConduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events, and holiday themed activities.\nEnsure all events, adventures, and company programs are well attended and received.\nStrive for excellence in guest experience across all departmental priorities.\nDemonstrate accountability & diligence with all associated priorities.\nExercise leadership abilities to develop team strengths and opportunities.\nControl costs (on-site activities) and maintain monthly budget.\nParticipate in weekly and daily meetings.\nEnsure all upcoming events and VIP arrivals have a point person.\nOversee all Retail operations including ordering, inventory, product, and financial management.\nWeekly/bi-weekly/monthly action plan to help drive NPS and value for price paid.\nOther duties as assigned.\nPreferred Qualifications\n\nHigh School Diploma/GED\nPrior Under Canvas or supervisory experience a plus\nMinimum two years of experience with guest interaction in resorts, hotels, or hospitality\nService-minded with passion for guest service experience\nGenuine, outgoing, friendly, and dynamic\nPassion for the Great Outdoors and America's National Parks\nTeamwork and adaptability\nAdditional Information\n\nPPE may be required.\nMust be able to lift 45 lbs independently.\nExtensive walking, standing, bending, twisting, lifting, and maneuvering in outdoor environments.\nAbility to work in extreme weather conditions.\nTip Certification Required.\nBackground check and/or motor vehicle records check may be required.\nCompensation and Benefits\n\nHealth Insurance\n401(k) eligibility as required by law\nDiscounted stays and partner discounts\nEmployee housing available (restrictions apply)\nEmployee Assistance Program\nUnder Canvas is an Equal Employment Opportunity Employer.","description_format":"text","description_chars":3704,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Adventure Tourism","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-14T06:47:06Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":4,"expected_fill_days":64,"reasons":["conf:2","wave","win:early","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/under-canvas-2027-guest-experience-coordinator-supervisor-4","json_url":"https://alion.io/job/under-canvas-2027-guest-experience-coordinator-supervisor-4.json","meta":{"generated_at":"2026-10-19T20:19:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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