{"id":1012548,"url":"https://alion.io/job/underdog-vip-host","title":"VIP Host","company":{"id":275639,"name":"Underdog","domain":"underdog.sg","url":"https://alion.io/company/underdog-2","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":77000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"LLM","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-09-17T15:34:22Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-23T22:10:09Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Underdog, we make sports more fun.\nOur thesis is simple: build the best product for sports fans and we will win the space. Founded in 2020, we're one of the fastest-growing sports companies ever, and there’s still so much left to do. We've built and scaled products across fantasy sports, sports betting, and prediction markets, all united in one app that’s seamless, intuitive, and actually fun to use.\nUnderdog isn’t for everyone. One of our core values is give a sh*t. The people who win here are the ones who care, push, and perform. We’re remote-first by design, but highly collaborative with regular in-person gatherings that help teams build, iterate, and move fast together.\nGot that dog in you? Join us.\nAfter all, winning as an Underdog is more fun.\nWhat you'll do:\nUnderdog's VIP program is built on relationships, not scripts. As VIP Host, you're the steady, high-touch presence behind every great VIP experience, making sure each customer feels seen and taken care of, even as the program keeps growing. Working closely with the VIP Senior Manager, you'll help drive onboarding, communications, retention and promo execution, gifting, and RG diligence. This is a hands-on operational role, the engine that keeps white-glove service running smoothly as the client base scales.\nSupport onboarding of new VIP clients, ensuring a smooth, high-touch first experience\nExecute VIP communications, including personalized outreach and campaign follow-through\nAssist with retention and promo strategy execution for the VIPs\nCoordinate gifting and VIP client entertainment logistics\nSupport responsible gaming (RG) monitoring and outreach for VIPs\nPartner closely with the VIP Senior Manager on day-to-day VIP operations, flagging issues early and keeping response times fast\nWho you are:\n1+ years in a client-facing, hospitality, concierge, VIP services, or account management role, ideally in gaming, sports, or a related high-touch industry\nA natural relationship-builder who reads people well and knows how to make someone feel genuinely taken care of\nDetail-obsessed and organized, you don't let a gift, a follow-up, or a deadline slip through the cracks\nA sharp, personal communicator, comfortable writing and speaking directly with high-value clients\nComfortable operating with discretion and sound judgment, including around sensitive client and responsible gaming information\nAble to juggle multiple clients and workstreams at once without losing the personal touch\nFlexible availability, this role occasionally follows the client's schedule, including some evenings, weekends, or event travel\nBonus points if you have:\nBackground in event planning or client entertainment logistics (dinners, live events, travel coordination)\nFamiliarity with CRM or VIP management platforms\nExisting knowledge of sports, fantasy sports, or sports betting audiences\nA track record of turning one great interaction into a long-term relationship\nOur target starting base salary range for this position is between $77,000 and $85,000, plus target equity. Final compensation will be determined based on a variety of factors including relevant experience, skills and expertise, interview performance, and other market considerations.\nWhat we can offer you:\nUnlimited PTO for full-time employees (we're extremely flexible with the exception of the first few weeks before and into the NFL season)\n16 weeks of fully paid parental leave\nHome office stipend\nA virtual-first culture, but we come together a few times per year in person for offsites, trainings, hackathons, and more\nSlack reactions for every occasion\n401k with up to 5% employer match\nCompany paid health, dental, vision plan options for employees and dependents, FSA, and more\nOpportunity to celebrate your favorite sports teams through local meetups and company-sponsored events\nClaude and ChatGPT enterprise accounts\nUnderdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.\nCalifornia Applicants: Review our CPRA Privacy Notice here.\n[redacted]","description_format":"text","description_chars":4129,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Home office","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Animal Nutrition","Pet Care"],"lifecycle":[{"event":"open","at":"2026-09-17T20:59:43Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":23,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/underdog-vip-host","json_url":"https://alion.io/job/underdog-vip-host.json","meta":{"generated_at":"2026-09-24T00:04:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}