{"id":1595191,"url":"https://alion.io/job/underscore-marketing-account-manager","title":"Account Manager","company":{"id":685095,"name":"Underscore Marketing","domain":"underscoremarketing.com","url":"https://alion.io/company/underscoremarketing","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":268},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T15:15:19Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-24T17:49:10Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Department: Client Services\nRole: Account Manager\nLocation: United States-Remote\n Department Overview \nClient Services serves as the business leader for the account. The team understands the client's priorities, aligns work to business objectives, identifies growth opportunities, manages executive relationships, and ensures the agency is viewed as a trusted strategic partner. CS leads client conversations, drives decisions, manages escalations, and owns overall account health and revenue growth. \nRole Overview \nThe Account Manager (AM) is an essential member of the Client Services team, responsible for supporting the smooth daily management of client business and ensuring high-quality execution of agency deliverables. In this role, the AM works closely with the Account Lead/Director to maintain strategic alignment, uphold account health, and deliver an exceptional client experience. \nOperating in tight partnership with Project Management (who oversee operational delivery, timelines, and workflow) the AM helps translate client priorities into clear direction for internal teams and ensures work moves through the agency accurately and efficiently. \nAs an agency implementer, the AM connects the dots between client needs and internal execution. They manage day-to-day account administration, maintain ongoing communication, support the development and delivery of media and marketing materials, and ensure financial and operational details remain on track from start to finish. \nKey Responsibilities \nDay-to-Day Client Support & Communication \nServe as a primary point of contact for routine client needs and questions. \nSupport preparation of materials for client-facing meetings \nPartner with PM to communicate client-facing status updates and follow-ups, using PM-owned timelines, project plans, and delivery inputs. \nEnsure client requests and priorities are documented clearly and routed to the right internal partners. \nMaintain consistent follow-up and clear communication to reinforce reliability and transparency \nInternal Project Coordination (in Partnership with PM) \nCollaborate with Project Management to maintain accurate scopes, timelines, and deliverables. \nPartner with PM to understand project status, client priorities, and delivery risks, ensuring client communications and follow-ups are accurate and timely. \nFlag risks early and support the Account Lead/Director in issue-resolution. \nCampaign Execution Support \nSupport the planning and execution of media and marketing deliverables. \nReview materials (presentations, briefs, reports) for accuracy and client alignment. \nCoordinate cross-functional input (Strategy, Media Activation, Ad Ops & Data Technology (AdOps), into cohesive deliverables. \nRelationship Building \nDevelop a strong understanding of client businesses, categories, competitive landscape, and key marketing KPIs. \nBuild rapport with day-to-day client contacts through responsiveness and reliability. \nSupport the Account Lead/Director in preparing materials for more senior-level discussions. \nHelp maintain strong agency-client communication by ensuring transparency and consistent updates. \nQuality Assurance & Operational Excellence \nEnsure deliverables reflect the client’s objectives, prior feedback, and brand standards. \nPartner with PM to maintain internal workflow discipline and team alignment. \nUphold agency processes (SOPs, documentation, versioning, meeting notes, recaps). \nFinancial Tracking & Administrative Support \nSupport client-facing financial administration, including estimate/fee request coordination, scope context, and forecasting inputs, in partnership with PM and Finance. \nCoordinate with PM and Media to monitor pacing, resourcing, and billing checkpoints. \nSupport the Account Lead/Director in compiling materials for QBRs or financial reviews. \nInsights & Growth Awareness \nMonitor client business trends, competitive activity, and campaign performance. \nSurface observations or potential opportunities to the Account Lead/Director. \nSupport drafting POVs or light strategic input when appropriate \nWhat Success Looks Like in This Role \nClients feel supported and confident in day-to-day account management. \nClient priorities are clearly translated to internal teams with minimal confusion. \nFinancials and scopes are well tracked, with risks surfaced early. \nWork flows smoothly between Client Services and Project Management. \nThe AM is seen as dependable, proactive, and steadily growing in strategic contribution. \nEducation & Qualifications \nBachelor's degree from a four-year college or university, degree or concentration in marketing, communications, business, or advertising preferred; or equivalent combination of education and experience. \n2-3 years of experience in a digital advertising, media, or marketing environment. \nExperience managing day-to-day client communications and project workflows. \nStrong organizational and coordination skills; comfortable juggling multiple workstreams. \nFoundational understanding of scopes, budgets, and financial tracking. \nClear, professional communicator (written and verbal). \nCollaborative mindset with the ability to work effectively across disciplines. \nInterested?\nApply by submitting your resume and a brief note outlining your healthcare or media experience.\nUnderscore Marketing is a woman-owned, independent agency specializing in life sciences. Since 2002,we'vehelped clients gain a competitive edge through bold, data-driven promotional strategies that deliver measurable results.\nOur team comprisesmedia, strategy, and omnichannel analytics experts who thrive on collaboration, innovation, and results. When you join Underscore, you become part of a dynamic environment where your ideas matter, your growth is supported, and your work helps elevate brands in a competitive healthcare landscape. \nIf you'repassionate about making a difference and want to be part of a team that values integrity, creativity, and results, if that sounds like you, we invite you to share. \nEqual Employment Opportunity Statement \nUnderscore is committed to creating a diverse and inclusive workplace. We provideequal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. We believe that diversity drives innovation and success, and we welcome candidates from all backgrounds to apply.","description_format":"text","description_chars":6552,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Pharma Marketing & Medical Communications"],"lifecycle":[{"event":"open","at":"2026-10-01T17:33:13Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.765,"p_room":0.75,"age_days":22,"expected_fill_days":31,"reasons":["conf:0","win:late","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/underscore-marketing-account-manager","json_url":"https://alion.io/job/underscore-marketing-account-manager.json","meta":{"generated_at":"2026-10-24T20:48:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30368,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685095},"rest":"https://alion.io/mcp/rest/get_company?id=685095"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funderscore-marketing-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funderscore-marketing-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funderscore-marketing-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/underscore-marketing-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funderscore-marketing-account-manager"}]}