{"id":2876888,"url":"https://alion.io/job/underscore-marketing-vice-president-client-services","title":"Vice President, Client Services","company":{"id":685095,"name":"Underscore Marketing","domain":"underscoremarketing.com","url":"https://alion.io/company/underscoremarketing","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":140000,"max_usd":252000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1107},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-08T13:11:51Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T23:05:41Z","board_verified":true,"closed_at":null,"days_open":197,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":196},"description":"Department: Client Services \nRole: Vice President (12-15 years experience) \nRole Overview \nThe Vice President, Client Services, is responsible for leading the strategic direction, growth, and overall health of key client relationships. This role oversees a portfolio of high-value accounts, drives profitable growth, and ensures exceptional client experiences through proactive, consultative partnership. \nAs a senior leader, this individual builds and mentors high-performing teams, fosters cross-functional alignment, and positions the agency as a trusted strategic partner. Success in this role requires anticipating client needs, driving business impact beyond expectations, and consistently delivering value that strengthens long-term partnerships. \nKey Responsibilities \nClient Growth & Portfolio Leadership \nLead account strategy across a portfolio of key and/or complex accounts to drive profitable growth and retention \nIdentify and execute opportunities for organic growth, including upselling and cross-selling services \nOversee account planning, forecasting, and performance tracking to ensure financial health and resource optimization \nParticipate in high-level client negotiations and strategic discussions \nClient Partnership & Strategic Leadership \nBuild and maintain senior-level client relationships, serving as a trusted advisor \nAnticipate client needs and deliver proactive, insight-driven recommendations \nEnsure consistent delivery of high-quality work that drives measurable client outcomes and satisfaction \nCross-Functional Collaboration \nPartner with internal teams (e.g., media, strategy, operations) to ensure seamless execution and alignment \nDrive a customer-centric mindset across the organization \nIdentify opportunities to improve processes, efficiency, and overall client delivery \nTeam Leadership & Talent Development \nLead, mentor, and develop a high-performing Client Services team \nCreate and manage talent plans aligned to client needs and business goals \nEstablish clear performance expectations, provide ongoing coaching, and support career development \nRecruit and onboard top talent \nBusiness Development \nContribute to new business efforts including research, strategy development, and pitch support \nWhat Success Looks Like in This Role \nSustained profitable growth and retention across assigned accounts \nStrong, trusted relationships with senior client stakeholders \nDemonstrated expansion of services and increased account value \nHigh levels of client satisfaction and loyalty \nWell-developed, engaged, and high-performing teams \nSeamless cross-functional collaboration resulting in efficient, high-quality delivery \nMeaningful contribution to broader agency growth and new business success \nRequired Knowledge and Skill Set \nDeep expertise in client services, account management, and agency operations \nStrong business acumen with the ability to manage revenue, profitability, and forecasting \nStrategic thinking with the ability to translate client needs into actionable growth plans \nAdvanced relationship-building and client partnership skills \nProven ability to lead, coach, and scale high-performing teams \nExpertise in negotiation, upselling, and organic growth strategies \nExcellent communication and influencing skills across all levels \nStrong understanding of industry trends, market dynamics, and emerging technologies \nAbility to operate effectively in a fast-paced, complex environment \nQualifications \n12-15+ years of agency experience in client services, account management, or related roles \nDemonstrated success managing complex accounts and driving revenue growth \n8+ years of people leadership experience \nExperience in media and/or life sciences preferred \nProven track record of building strong client relationships and delivering business impact \nWillingness to travel as needed based on client requirements \nWhy Join Us?\nAt Underscore Marketing, we value our team and invest in their success. We offer competitive compensation and benefits, including health coverage, retirement plans, paid time off, and professional growth opportunities. Our goal is to ensure you feel supported both personally and professionally while contributing to meaningful work in a dynamic, collaborative environment.\nUnderscore Marketing is a woman-owned, independent agency specializing in life sciences. Since 2002, we've helped clients gain a competitive edge through bold, data-driven promotional strategies that deliver measurable results. \nOur team comprises media, strategy, and omnichannel analytics experts who thrive on collaboration, innovation, and results. When you join Underscore, you become part of a dynamic environment where your ideas matter, your growth is supported, and your work helps elevate brands in a competitive healthcare landscape. \nIf you're passionate about making a difference and want to be part of a team that values integrity, creativity, and results, if that sounds like you, we invite you to share. \nEqual Employment Opportunity Statement\nUnderscore is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. We believe that diversity drives innovation and success, and we welcome candidates from all backgrounds to apply.","description_format":"text","description_chars":5515,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Pharma Marketing & Medical Communications"],"lifecycle":[{"event":"open","at":"2026-10-19T21:45:29Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.263,"p_room":0.28,"age_days":196,"expected_fill_days":39,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/underscore-marketing-vice-president-client-services","json_url":"https://alion.io/job/underscore-marketing-vice-president-client-services.json","meta":{"generated_at":"2026-10-22T23:12:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8759,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685095},"rest":"https://alion.io/mcp/rest/get_company?id=685095"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funderscore-marketing-vice-president-client-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funderscore-marketing-vice-president-client-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funderscore-marketing-vice-president-client-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/underscore-marketing-vice-president-client-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funderscore-marketing-vice-president-client-services"}]}