{"id":942115,"url":"https://alion.io/job/underscoremarketing-senior-account-manager","title":"Senior Account Manager","company":{"id":685095,"name":"Underscore Marketing","domain":"underscoremarketing.com","url":"https://alion.io/company/underscoremarketing","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":180000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1177},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T17:42:24Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-25T08:24:27Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"Department: Client Services\nRole: Senior Account Manager\nLocation: United States-Remote\nDepartment Overview\nClient Services serves as the business leader for the account. The team understands the \nclient's priorities, aligns work to business objectives, identifies growth opportunities, \nmanages executive relationships, and ensures the agency is viewed as a trusted strategic \npartner. CS leads client conversations, drives decisions, manages escalations, and owns \noverall account health and revenue growth.\nRole Overview\nThe Senior Account Manager plays a critical role in managing and growing client accounts, \nserving as a trusted partner in collaboration with Account Directors. This role is responsible \nfor overseeing day-to-day account operations, leading cross-functional workflows, and \ncontributing to strategic planning that drives client success.\nWith a strong understanding of the client’s business and industry, the Senior Account \nManager proactively identifies opportunities, delivers actionable insights, and ensures the \nagency’s work drives meaningful business outcomes, client satisfaction, and profitable \ngrowth.\nKey Responsibilities\nAccount Management & Execution\nOversee day-to-day client account management, ensuring client priorities, business \ncontext, feedback, and success measures are clearly understood across the team, \nwhile partnering with PM to ensure delivery plans, timelines, and workflows support \nthose priorities.\nSupport account planning and continuously refine strategies to meet evolving client \nneeds\nEnsure all deliverables align with client objectives and agency standards\nGrowth & Financial Management\nSupport scope alignment, pricing context, account health, and commercial inputs in \npartnership with leadership, Finance, and PM.\nContribute to account forecasting and performance visibility by providing client \ncontext, growth opportunities, and risk inputs, in partnership with PM and Finance.\nIdentify and support opportunities for organic growth and improved account health\nClient Partnership\nBuild and maintain strong client relationships at appropriate levels\nActively listen to client needs and challenges, providing thoughtful \nrecommendations and solutions\nCollaborate effectively with client stakeholders and external partners\nStrategic Contribution\nContribute to analysis of client business, competition, and market landscape\nTranslate insights into actionable strategies and recommendations\nPartner with cross-functional teams to develop solutions that address client \nchallenges and opportunities\nCross-Functional Collaboration\nEnsure seamless coordination across internal teams (media, creative, analytics, \noperations)\nMaintain clear scopes of work and support effective workflow processes\nSupport onboarding of new clients to ensure strong integration and early success\nTeam Leadership & Development\nManage and develop junior team members, setting clear goals and expectations\nProvide ongoing coaching, feedback, and growth opportunities\nContribute to talent planning and team development\nBusiness Development\nSupport new business efforts through research, strategy, and pitch development as \nneeded\nWhat Success Looks Like in This Role\nStrong execution and effective management of day-to-day account operations\nConsistent delivery of high-quality work aligned to client goals\nPositive, growing client relationships and high levels of satisfaction\nContribution to account growth and improved financial performance\nProactive identification of opportunities and solutions that add client value\nWell-coordinated cross-functional teams delivering efficiently\nEngaged, developing junior team members\nRequired Knowledge and Skill Set\nStrong account management and organizational skills\nAbility to manage multiple projects and priorities in a fast-paced environment\nUnderstanding of client business, industry dynamics, and marketing fundamentals\nExperience with account financials, including scoping and forecasting\nStrong problem-solving and critical thinking abilities\nEffective communication and relationship-building skills\nAbility to collaborate across cross-functional teams\nDemonstrated ability to identify growth opportunities and contribute to strategic \nthinking\nAdaptability and ability to navigate changing client needs and priorities\nQualifications\n5-8 years of experience in account management or a client-facing marketing, \nadvertising, or media role (agency experience preferred)\nDemonstrated ability to manage accounts and contribute to client growth\n1+ years of people management or mentorship experience\nCross-functional experience working with media, creative, analytics, or operations \nteams preferred\nExperience in media and/or research is a plus\nWillingness to travel as needed based on client requirement\nInterested?\nApply by submitting your resume and a brief note outlining your healthcare or media experience.\nUnderscore Marketing is a woman-owned, independent agency specializing in life sciences. Since 2002,we'vehelped clients gain a competitive edge through bold, data-driven promotional strategies that deliver measurable results.\nOur team comprisesmedia, strategy, and omnichannel analytics experts who thrive on collaboration, innovation, and results. When you join Underscore, you become part of a dynamic environment where your ideas matter, your growth is supported, and your work helps elevate brands in a competitive healthcare landscape. \nIf you'repassionate about making a difference and want to be part of a team that values integrity, creativity, and results, if that sounds like you, we invite you to share. \nEqual Employment Opportunity Statement \nUnderscore is committed to creating a diverse and inclusive workplace. We provideequal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. We believe that diversity drives innovation and success, and we welcome candidates from all backgrounds to apply.","description_format":"text","description_chars":6139,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Pharma Marketing & Medical Communications"],"lifecycle":[{"event":"open","at":"2026-09-15T18:55:03Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.813,"p_room":0.55,"age_days":39,"expected_fill_days":35,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/underscoremarketing-senior-account-manager","json_url":"https://alion.io/job/underscoremarketing-senior-account-manager.json","meta":{"generated_at":"2026-10-25T11:48:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16974,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685095},"rest":"https://alion.io/mcp/rest/get_company?id=685095"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funderscoremarketing-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funderscoremarketing-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funderscoremarketing-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/underscoremarketing-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funderscoremarketing-senior-account-manager"}]}