{"id":3437281,"url":"https://alion.io/job/unevenlabs-customer-support-specialist-apac","title":"Customer Support Specialist (APAC)","company":{"id":4476545,"name":"Uneven Labs","domain":"unevenlabs.com","url":"https://alion.io/company/unevenlabs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Kula","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC+0 – UTC+9:30","utc_offset_min":0,"utc_offset_max":9.5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["CN","IN","JP","AU","ID","MY","NZ","PK","PH","KR","TW","TH","VN","AS","BD","BT","BN","KH","CK","TL","FJ","PF","GU","KI","LA","MV","MH","FM","MN","NR","NP","NC","NU","NF","MP","PW","PG","PN","WS","SB"],"hiring_countries_total":49,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":110000,"period":"year","method":"global_role_seniority_cell","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-28T03:39:20Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T15:29:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About us\nRelay is a cross-chain payments protocol that provides instant, low-cost cross-chain bridging, swaps, and transactions. We're the fastest and cheapest way to bridge and transact across chains, serving over 5 million users who have completed 59+ million transactions with $6+ billion in volume across 85+ chains.\nOur company mission is to make transacting across chains as fast, cheap, and reliable as online payments. We are building the core infrastructure to abstract chains from end user payments, enabling the next billion users to experience the benefits of blockchain without the UX burdens.\nAbout the role\nRelay's integrator base has roughly doubled in the last six months, and we're looking for Customer Support Specialists to help triage tickets, investigate issues, answer questions, and turn everyday support work into better systems for our customers and our team.\nWhat you'll do\nOwn front-line support in specific time zone hours\nProvide reliable overlap with our existing support team for incoming customer issues during your time zone working hours. Right now we focusing on specialists who are in UTC 5 through UTC+9:30 timezones in APAC (Asia Pacific, including East Asia, South Asia, Southeast Asia, and Oceania). (If you do not live within these time zones you are welcome to apply, but please note that you must be willing and able to work full-time in either of these.) This role includesweekend coverage and will be aSaturday to Wednesday schedule.\n\nTriage and debug customer issues\nRespond to customer tickets with clarity and care, handling the ones you can resolve directly\n\nInvestigate issues using Relay's backend logs, transaction records, and block explorers\n\nBuild fluency with on-chain transaction flows for end users and integrators\n\nEscalate the right issues to engineering with enough context for them to move quickly\n\nTake on an increasing share of ticket volume and ownership so the team's capacity keeps pace with integrator growth\n\nTranslate support work into better systems\nTurn recurring customer issues into process improvements, internal documentation, and feedback for product and engineering\n\nCommunicate technical context at the right level for customers and internal stakeholders\n\nContribute to long-term project work such as automation, documentation, and self-serve tooling in the developer portal\n\nBuild depth over time on Relay's protocol, integrations, and customer base\n\nAbout you\nYou're a clear, calm communicator with customers and internal stakeholders\n\nYou have high agency: you take ownership, drive issues to resolution, and don't wait to be told what to do\n\nYou're already using LLMs as part of your daily workflow and are quick to pick up new tools and technology\n\nYou can scale complex explanations to different audiences\n\nYou treat support work as a system: every ticket is a signal, not just something to close\n\nYou're excited about blockchain and excited to go deep on the crypto side (block explorers, logs, on-chain flows)\n\nYou work well in a fast-moving startup environment and have contributed to shaping structure and processes\n\nYou have a keen eye for detail and notice the little things\n\nSkills and abilities\nMust-have\n3+ years of customer or technical support experience in the tech industry\n\nExcellent written and verbal communication skills\n\nStrong computer and software tooling fluency, including everyday use of AI tools\n\nExperience triaging competing priorities in real time\n\nA track record of turning recurring support issues into systems or process improvements\n\nNice to have\nFamiliarity with crypto or blockchain concepts, block explorers, logs, or on-chain transaction flows\n\nExperience supporting developers or API integrators\n\nPrior support experience at an early-stage or fast-growing startup\n\nExposure to developer tooling, self-serve product work, or internal automation\n\nWhat we offer\nCompetitive base salary\n\nEquity package\n\nComprehensive health benefits\n\nFlexible PTO policy with encouraged minimum\n\nRemote-first culture with emphasis on collaboration, communication, and 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