{"id":1893678,"url":"https://alion.io/job/unhcr-psp-associate-donor-development","title":"PSP Associate (Donor Development)","company":{"id":8510,"name":"UNHCR","domain":"unhcr.org","url":"https://alion.io/company/unhcr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-05T06:52:34Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T18:41:55Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Deadline for Applications\nOctober 18, 2026Hardship Level (not applicable for home-based)\nA (least hardship)Family Type (not applicable for home-based)\nFamilyStaff Member / Affiliate Type\nUNOPS LICA6Target Start Date\n2026-11-01Terms of Reference\n1. General BackgroundThe United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern (POC).\nPrivate Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR has developed a Private Sector Fundraising Strategy focusing on both Individual Giving and Private Sector Partnerships, identifying priority fundraising markets and regions.\nIndividual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.\nThe purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 (depending on local market conditions, as well as scope of responsibility) per year to UNHCR.\nFunctionally guided by the Associate PSP IG Officer in the Donor Care and Development Team, this position will focus on developing relevant, engaging and personalized communications to key groups of UNHCR donors to increase loyalty and grow income.\nAll UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.\n2. Purpose and Scope of Assignment\n1.Individual-Giving Donors\nThe Individual-Giving Donor (IG) segment is one important pillar for the income and donor development channel in PSP. This role is crucial in cultivating a personalized journey and experience for individual giving donor who contribute a dedicated amount to the organization annually. The successful candidate is responsible to identify, engage and build stewardship with the IG segment. This will help to enhance the donor’s lifetime value and support PSP’s efforts towards a long-term income growth.\nKey responsibilities:\nWork closely with the PSP Officer and Associate PSP IG Officer in the creation of annual plans for the IG program, to increase revenue and donor’s lifetime value.\nIdentify the IG segment within the individual-giving donors and plan on their migration through a proper pipeline program to systematically further upgrade those with potential to the Middle-Value Donor programme.\nCollaborate with IG and Middle Donor colleagues to ensure movement of donors between IG and Middle Donor programmes is strategic in maximising total donor income and executed effectively.\nCultivate the IG segment through building and maintaining a strong relationship with personalized communications through online and offline channels (including but not limited to direct mailers and events, and emails, telemarketing and Whatsapp).\nWork closely with cross-functional teams to plan for programs tailored to the IG segment. Act as the focal point of communication for this segment.\nMonitor and analyze IG giving trends, with regular reporting and recommendations to the management team. This includes working closely with the Database and CRM focal point.\nEnsure accurate and timely recording of donor information in the database, adhering to data integrity standards.\nTrack key performing indicators and key metrics of the IG segment, ensuring income from IG segment is delivered according to the annual plan target.\nPerform other duties as required.\n2. Telemarketing\nKey responsibilities:\nAs the focal point of communication for the IG segment, the role will be required to carry out mobile communications (Telemarketing, WhatsApp) with the selected segment when necessary.\nCarry out daily coordination and communication with suppliers that support the donor development program via telemarketing channel.\nProvide relevant scripts and deliver required training to telemarketing suppliers so that campaign ROIs are achieved.\nMonitor and evaluate supplier’s performance to improve on future campaigns.\nWork closely with the supplier on campaign reporting and analysis of donor development activities under this channel.\nPerform other duties are required.\n3. Monitoring and Progress Controls\n(Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring)\nTimely execution of donor projects, ensuring that communications planned reach selected segments on time and as defined in the annual plan.\nKey performing indicators and metrics defined for the donor segment campaigns are measured, analyzed and reported timely and accurately to PSP Malaysia stakeholders.\nWork closely with the PSP Officer and Associate PSP IG Officer (Donor Care & Development) towards achieving annual plan target income.\n4. Qualifications and Experience\n(List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)\na. Education (Level and area of required and/or preferred education)\nCompletion of secondary education, preferably with a bachelor’s degree, in Marketing, Communications, Journalism, Social Science or other related fields.\nb. Work Experience\n(List number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)\nMinimum 3 years working experience with high school diploma, or 2 years working experience with Bachelor’s degree, or Graduate/Master’s Degree as a marketing/customer/fundraising specialist.\nMinimum 3 years of professional experience in fundraising, customer development or telemarketing.\nProven experience in fundraising is an added advantage.\nc. Key Competencies\n(Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)\nTechnical knowledge of how to carry out private sector fundraising or business to consumer, donor/customer retention and development.\nStrong copywriting, editing and copy evaluation skills to help draft donor retention communication materials.\nCompetent in translating online and offline communication materials.\nAbility to conduct research and identify relevant content for donor/customer engagement communication materials.\nStrong communication and interpersonal skills.\nProficient in written and spoken English and Bahasa Malaysia. Other additional languages will be an added advantage.\nCustomer service oriented and strong problem-solving skills.\nAnalytical competencies.\nAttention to details, high accuracy and result oriented.\nAble to work independently and collaboratively in a fast-paced environment.\nProficiency in MS Office.\nExperience working with direct marketing, telemarketing and email channels in fundraising, customer retention or direct marketing industry (desirable).\nExperience in training fundraising or sales representative in telemarketing agencies (desirable).\n• Experience in coordinating day-to-day work of suppliers (desirable).\nStandard Job Description\nRequired Languages\n,\n,\nDesired Languages\n,\n,\nAdditional Qualifications\nSkills\nEducation\nCertifications\nWork Experience\nOther information\nThis position doesn't require a functional clearance Remote\nNo","description_format":"text","description_chars":8276,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Government"],"lifecycle":[{"event":"open","at":"2026-10-05T06:52:34Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.736,"p_room":0.945,"age_days":7,"expected_fill_days":13,"reasons":["conf:5","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/unhcr-psp-associate-donor-development","json_url":"https://alion.io/job/unhcr-psp-associate-donor-development.json","meta":{"generated_at":"2026-10-14T03:57:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6089,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8510},"rest":"https://alion.io/mcp/rest/get_company?id=8510"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funhcr-psp-associate-donor-development"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funhcr-psp-associate-donor-development"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funhcr-psp-associate-donor-development"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unhcr-psp-associate-donor-development\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funhcr-psp-associate-donor-development"}]}