{"id":3601102,"url":"https://alion.io/job/uni-systems-business-application-support-consultant","title":"Business Application Support Consultant","company":{"id":55545,"name":"Uni Systems","domain":"unisystems.com","url":"https://alion.io/company/uni-systems","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-02T09:09:03Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T03:34:27Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing, and we are looking for a Business Application Support Consultant to join our UniQue team.\nWhat will you be bringing to the team?\nBecome Contact point for users with business applications support requests/issues\nProvide timely technical assistance to end-users via collaboration and ITSM tools (like MS Teams, ticketing systems)\nUtilize ITIL best practices for service request fulfilment, incident and problem management resolution.\nRecord all relevant incident and service requests details and allocating categorization and prioritization\nProvide 1st level investigation and diagnosis\nResolve incidents and service requests by applying 2nd level Business Support\nEscalate incidents and service requests to 3rd level support teams \nRequirements\nWhat do you need to succeed in this position?\nBachelor degree in Computer Science, Finance or Business Administration\nMinimum of 3 years of professional experience in IT support or a related role\nMinimum of 3 years of experience in client support for software solutions\nProficiency in end-user support and information systems assistance\nStrong knowledge of ITIL principles and practices proven by relevant certification\nProficiency in using wiki platforms, collaborative sites, and social networks for documentation and knowledge sharing\nExcellent communication and writing skills, with the ability to convey technical information clearly and concisely \nExceptional customer service skills with a focus on delivering a positive user experience\nExcellent knowledge of office automation tools, particularly MS Office suite\nExcellent knowledge of English language proven by C1/C2 certification\nFamiliarity with ITSM tools (like Jira, ServiceNow)\nAbility to work in a multicultural environment and collaborate effectively in a team\nBenefits\nWhat are we offering to our UniQue IT people?\nPeople-first approach and open environment to express your ideas\nTicket restaurant - meal vouchers\nCorporate laptop and equipment\nCorporate mobile phone subscription\nWork-life balance and a hybrid work model\nHealth and insurance plan for you and your family members\nEmployee consulting and guidance support by Ergonomia\nContinuous training and certifications\nDiscounts on the services and products of our Group’s companies\nGift vouchers for major life milestones\nSpecial work schedule on summer Fridays and your birthday\nOur UniQue IT people are the most valuable part of Uni Systems; their knowledge and experience have made us the leading and reliable systems integrator of today and have contributed to our steady financial growth. We have created and are maintaining a stable working environment for our employees, with countless opportunities to innovate and thrive. Our work culture recognizes our UniQue IT people, and supports the free sharing of ideas and the flow of information via open communication while appreciating and effectively utilizing the talents, skills, and perspectives of each employee.\nAt Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation, or any other characteristics. 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