{"id":1173526,"url":"https://alion.io/job/uni-systems-senior-genesys-cloud-conversational-ai-engineer","title":"Senior Genesys Cloud & Conversational AI Engineer","company":{"id":55545,"name":"Uni Systems","domain":"unisystems.com","url":"https://alion.io/company/uni-systems","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1499},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-09-24T09:33:31Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-21T16:24:28Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Senior Genesys Cloud & Conversational AI Engineer to join our Customer Interactive Management team, part of our part of our Professional Services Department.\nOur UniQue people come from a variety of different backgrounds and industries, with different skillsets and approaches, but they have one thing in common: passion for technology and innovation!\nFor the Senior Genesys Cloud & Conversational AI Engineer role we expect you to:\nParticipate to the design, implementation and support of enterprise-grade Genesys Cloud CX solutions.\nDesign and deliver customer engagement solutions across voice and digital channels (chat, email, messaging, social media).\nDesign, develop and deploy Conversational AI, Voicebots and Chatbots in production environments.\nIntegrate Genesys Cloud with CRM systems, enterprise applications and external AI platforms through APIs and cloud services.\nParticipate in customer workshops, requirements analysis, architecture design and technical leadership activities.\nProvide troubleshooting and support for complex production environments.\nRequirements\nWhat do you need to succeed in this position?\nYour experience, skillset and qualifications are going to help you succeed in this position, moving forward.\nUniversity/College Degree in Computer Science, Information Technology or related discipline.\nMinimum 3 years of professional experience in Contact Center, Customer Experience or Conversational AI technologies.\nProven hands-on experience delivering similarprojects.\nStrong knowledge of REST APIs, JSON, web services and enterprise integrations.\nProgramming experience in Java, Python or JavaScript.\nStrong analytical, troubleshooting and problem-solving skills.\nEffective communication skills and ability to interact with both technical and business stakeholders.\nExcellent knowledge of English language (written and verbal).\nBenefits\nWhat are we offering to our UniQue IT People?\n People-first approach and open environment to express your ideas\n Work-life balance and a hybrid work model\n Continuous training and development\n Opportunities to join innovation initiatives\n Ticket restaurant - meal vouchers\n Corporate laptop and equipment\n Corporate mobile phone subscription\n Health and insurance plan for you and your family members\n Employee consulting and guidance support by Ergonomia\n Discounts on the services and products of our Group’s companies\n Gift vouchers for major life milestones\n Special work schedule on summer Fridays and birthdays\n Our UniQue IT people are the most valuable part of Uni Systems; their knowledge and experience have made us the leading and reliable systems integrator of today and have contributed to our steady financial growth. We have created and are maintaining a stable working environment for our employees, with countless opportunities to innovate and thrive. Our work culture recognizes our UniQue IT people and supports the free sharing of ideas and the flow of information via open communication while appreciating and effectively utilizing the talents, skills, and perspectives of each employee.\nAt Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.","description_format":"text","description_chars":3564,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-24T09:33:31Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.811,"p_room":0.75,"age_days":26,"expected_fill_days":31,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/uni-systems-senior-genesys-cloud-conversational-ai-engineer","json_url":"https://alion.io/job/uni-systems-senior-genesys-cloud-conversational-ai-engineer.json","meta":{"generated_at":"2026-10-21T17:02:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24026,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55545},"rest":"https://alion.io/mcp/rest/get_company?id=55545"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funi-systems-senior-genesys-cloud-conversational-ai-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funi-systems-senior-genesys-cloud-conversational-ai-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funi-systems-senior-genesys-cloud-conversational-ai-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uni-systems-senior-genesys-cloud-conversational-ai-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funi-systems-senior-genesys-cloud-conversational-ai-engineer"}]}