{"id":3026450,"url":"https://alion.io/job/unidays-customer-support-specialist","title":"Customer Support Specialist","company":{"id":1755798,"name":"UNiDAYS","domain":"myunidays.com","url":"https://alion.io/company/myunidays-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T15:09:24Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-01T02:27:31Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"The Customer Support Specialist at UNiDAYS has our members' experience at the heart of all they do. Your role is central in providing up-to-date and meaningful communication to our global partners and members. Utilising teamwork within the business to effectively and efficiently resolve obstacles, providing important insights about our members.As a supporting role within Customer Support, your role is to ensure every contact with UNiDAYS is fantastic across multiple touchpoints. With the ability to work as an individual or part of the team on specific projects improving member journeys and helping ensure that all key deliverables are met within fixed time frames.\nUNiDAYS mission is to give students the power to make every experience more valuable and rewarding and the Customer Support team is the front line of member and partner experiences, handling queries in a prompt and respectable manner with a personal and empathetic approach across our various platforms. In this role you will have the ability to build rich rapport with Customers both internal and external, using your expertise to identify key areas of the member's journey that could be improved, then resolve them.\nResponsibilities\nShowing good communication, influencing and leadership skills, you will be supporting the delivery of great partner and member experiences whilst interacting with our brand. Able to work independently and as part of the team, as well as understand and identify areas where member experience hasn’t been great and could be improved. The role of Customer Support Specialist is multi-faceted; as such, your responsibilities will involve some/all of the following.MVQ (Manual Verification Queue)\nCapturing data for new institutions\nEnhance existing institutional data to support member verification experiences\nEnsure all institution data is up to date with the correct details\nResponsible for building and maintaining the data around our MVQ’s to help strengthen and support an effective member journey.\nSupport the delivery of member acquisition and loyalty, and collaborate effectively with multiple teams across the business to communicate with our members efficiently to deliver consistently high levels of service. \nSupport the CSE (Customer Support Lead) in understanding and identifying areas where member experience hasn’t been a priority\nSupport with member enquiries and escalations in a bid to improve the overall experience\nCollaborate with various teams across the business in identifying and giving resolutions to support tickets raised.\nTicketsSupport the delivery of member acquisition and loyalty, and collaborate effectively with multiple teams across the business to communicate with our members efficiently to deliver consistently high levels of service. \nUnderstand and identify areas where member experience hasn’t been a priority\nSupport with member enquiries and escalations in a bid to improve the overall experience\nCommunicate effectively with outsourced teams, sharing required information to provide exceptional customer service\nWork independently and as part of the Customer Support team handling multiple projects simultaneously from start to finish \nCollaborate with various teams across the business in identifying and providing resolutions to support tickets raised.\nRequirements\nAbility to put yourself in the shoes of the member and see the whole journey\nShows the ability to liaise across a wide range of people and roles, including management, partners and members\nWhen encouraged, can think ‘outside of the box’ and have the courage to challenge the ‘norm’\nStrong attention to detail\nStrong written and verbal communication skills\nShows ability to work under pressure\nGood track record in a fast-paced environment\nAdapts to change and is prepared to learn from others \nFlexible and adaptable with a \"can do\" attitude\nAn interest in Gen Z trends \nBenefits\nThis is your opportunity to Join the world’s largest student verification network and help shape the future of how brands connect with the next generation. We engage a community of 23M+ verified students and graduates across 115 markets, making us a truly global platform. Our brand is a powerhouse in the UK, and we’re rapidly accelerating our presence worldwide-especially in the US, Germany, India, France, Canada, and Australia.We partner with 850+ of the world’s biggest brands, bringing their products and services to the hearts and minds of tomorrow’s professionals-driving engagement, building affinity, and delivering real results.\nWe offer a fast-paced, fun, and social working environment where you can truly make an impact. We believe work should enhance and complement your life, which is why we provide a hybrid working model. You will work together in person a minimum of 2 days per week and work from home for up to 3 days a week. \nWe work hard at UNiDAYS, and we believe in fair compensation for that hard work. That’s why we’re proud to offer all employees full access to our comprehensive benefits package.\nOur perks include:\n25 days holiday per year increasing with length of service, plus bank holidays\nCompetitive salaries\n4pm finishes every Friday\nCompany pension scheme\nPrivate health insurance (BUPA)\nDental Insurance (BUPA)\nIncome protection policy\nLife assurance policy\nEmployee Assistance Program\nEnhanced parental leave pay\nRegular team building activities\n£150 pounds towards your home office set up\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.","description_format":"text","description_chars":5666,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Home office","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T19:12:50Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.823,"p_room":1,"age_days":9,"expected_fill_days":28,"reasons":["conf:1","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/unidays-customer-support-specialist","json_url":"https://alion.io/job/unidays-customer-support-specialist.json","meta":{"generated_at":"2026-11-01T03:34:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5552,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755798},"rest":"https://alion.io/mcp/rest/get_company?id=1755798"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funidays-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funidays-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funidays-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unidays-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funidays-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3026450}},{"tool":"search_jobs","arguments":{"company":"myunidays.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3026450},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}