{"id":2722391,"url":"https://alion.io/job/unifi-customer-service-supervisor-2","title":"Customer Service Supervisor","company":{"id":1816700,"name":"Unifi","domain":"unifiservice.com","url":"https://alion.io/company/unifiservice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":10,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charleston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T15:16:11Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T21:30:35Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.\nWe are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.\nJob Summary:\nResponsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.\nBenefits:\n Flight Privileges: Offered after 30 days for employees and eligible family members!\nWeekly pay for hourly employees (CA Employees are paid bi-weekly)\nFull time starts at 30 hours per week!\nPaid time off (for full-time employees).\nComprehensive Medical, Dental and Vision Insurance (for full-time employees).\n401k for all employees.\nExclusive discounts and additional wellness programs.\nJob Duties:\nLeading a team of agents in customer service duties.\nAssist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance. \nHandle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. \nDirect passengers through Customs, Immigration, and Quarantine. \nAssist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. \nPush wheelchairs with passengers through all areas of the airport. \nMonitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.\nPromotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.\nPerform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.\nComplete work in a safe and secure manner, following company safety and operational standards\nImmediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy. \nQualifications:\nHigh School diploma, GED or equivalent education.\nMust be at least 18 years of age.\nMust be able to obtain credentials required as per airport or state or customs requirements.\nPreferred Qualifications:\nOne year of relevant work experience in the aviation or ground handling services industry.\nPhysical requirements:\nMust be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.\nWorking conditions:\nMust be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.\nMust be able and open to work in outside weather conditions which may include severe seasonal elements.\n\" Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.\"","description_format":"text","description_chars":3522,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Aviation","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-16T15:16:11Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.773,"p_room":0.9,"age_days":4,"expected_fill_days":10,"reasons":["conf:3","win:mid","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/unifi-customer-service-supervisor-2","json_url":"https://alion.io/job/unifi-customer-service-supervisor-2.json","meta":{"generated_at":"2026-10-22T00:26:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1816700},"rest":"https://alion.io/mcp/rest/get_company?id=1816700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funifi-customer-service-supervisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funifi-customer-service-supervisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funifi-customer-service-supervisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unifi-customer-service-supervisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funifi-customer-service-supervisor-2"}]}