{"id":3992572,"url":"https://alion.io/job/unifi-prospect-customer-care-representative-dtw","title":"Prospect Customer Care Representative - DTW","company":{"id":1816700,"name":"Unifi","domain":"unifiservice.com","url":"https://alion.io/company/unifiservice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":92,"open_postings":9,"ghost_share":0.111,"stale_share":0,"repost_share":0.444,"time_to_fill_p50_days":15,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Detroit, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T23:59:46Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-14T00:40:49Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"With decades of experience and operations at more than 30 major airports-including Chicago, Dallas, Newark, and more-Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do-providing reliable, high-quality service to our airline partners and the traveling public every day.\nWe are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.\nNo experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.\nJob Summary:\nResponsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.\nBenefits:\nCompetitive pay with daily access to earned wages.\nComprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.\nVoluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.\nExclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.\nPaid Time Off (PTO) - Location specific leave policy.\nExclusive Travel Discounts:\nID90 Discount Program - Industry-exclusive deals on hotels, car rentals, cruises, and more!\nConcur - Discounted cars and hotels\nTuition Discount with Purdue Global.\nJob Duties:\nAssist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance. \nHandle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. \nDirect passengers through Customs, Immigration, and Quarantine. \nAssist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. \nPush wheelchairs with passengers through all areas of the airport. \nAdhere to all safety procedures and policies.\nPerform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.\nComplete work in a safe and secure manner, following company safety and operational standards\nImmediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.\nQualifications:\nHigh School diploma or GED.\nMust be at least 18 years of age.\nMust be able to obtain credentials required as per airport or state or customs requirements.\nPhysical requirements:Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.\nWorking conditions:\nMust be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.\nMust be able and open to work in outside weather conditions which may include severe seasonal elements. \n\"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.\"","description_format":"text","description_chars":3790,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Aviation","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-09T23:59:46Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/unifi-prospect-customer-care-representative-dtw","json_url":"https://alion.io/job/unifi-prospect-customer-care-representative-dtw.json","meta":{"generated_at":"2026-11-14T01:43:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1658,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1816700},"rest":"https://alion.io/mcp/rest/get_company?id=1816700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funifi-prospect-customer-care-representative-dtw"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funifi-prospect-customer-care-representative-dtw"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funifi-prospect-customer-care-representative-dtw"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unifi-prospect-customer-care-representative-dtw\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funifi-prospect-customer-care-representative-dtw"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3992572}},{"tool":"search_jobs","arguments":{"company":"unifiservice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3992572},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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