{"id":1760428,"url":"https://alion.io/job/unified-payments-e-channels-support-specialist","title":"E-Channels Support Specialist","company":{"id":177516,"name":"Unified Payments","domain":"up-ng.com","url":"https://alion.io/company/unified-payments","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SeamlessHiring","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lagos, Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":11000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-24T18:32:12Z","employer_posted_date":null,"last_verified_at":"2026-09-24T18:32:12Z","board_verified":false,"closed_at":null,"days_open":33,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":33},"description":"Job Objectives\n To design, develop and deploy bespoke Point of Sale POS solutions tailored to business requirements, ensure seamless transaction processing and monitoring, and provide second-level support for POS-related issues.\n The role also aims to enhance terminal configuration management system efficiency and customer satisfaction through proactive transaction analysis and issue resolution.\n Duties & Responsibilities\n POS Solution design and implementation.\n POS application certification with schemes/PTSA.\n Provide technical and functional support for POS configuration platforms.\n Monitor channel performance and ensure high availability and uptime of transaction processing platform.\n Manage and resolve channel-related incidents, service requests, and escalations within SLA.\n Payment Platform management and transaction switching\n Merchant/Agent registrations\n Supper Agents/Banks Host to Host implementations\n Payattitude implementation on 3rd party devices\n 2nd level merchants/Agents support\n Participate in UAT User Acceptance Testing and deployment of new POS.\n Liaise with third-party service providers and aggregators for channel service resolution and optimization.\n Document issues, resolutions, and maintain a knowledge base for recurring issues and training.\n Ensure compliance with security standards, operational procedures, and regulatory requirements.\n Key Performance Indicators\n Channel uptime and service availability\n Response and resolution time to incidents and support tickets\n Effective project management and delivery.\n Number of escalations closed within SLA\n Quality of documentation and reporting\n End-user satisfaction rating.\n Job Requirements\n Education:\n OND in Computer Science, Information Technology, Engineering, or a related field.\n Experience:\n 0-2 years’ experience in an IT support or digital banking operations role.\n Key Competency Requirements\n Knowledge:\n Good understanding of digital channel platforms, APIs, and transaction processing.\n Familiarity with payment processing, transaction monitoring, and dispute handling.\n Skill/Competencies:\n Basic SQL knowledge and ability to analyze system logs and reports.\n Knowledge of ITIL framework or helpdesk ticketing systems is an advantage.\n Strong problem-solving and communication 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