{"id":1039001,"url":"https://alion.io/job/unifize-senior-implementation-lead","title":"Senior Implementation Lead","company":{"id":689989,"name":"Unifize","domain":"unifize.com","url":"https://alion.io/company/unifize","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-05-01T00:00:00Z","employer_posted_date":"2026-05-01","last_verified_at":"2026-11-05T07:39:56Z","board_verified":true,"closed_at":null,"days_open":188,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":188},"description":"About Unifize\nAt Unifize, we're building the AI-native product suite for regulated manufacturing companies. Our platform is designed to unify Quality, Operations, and R&D in a single collaborative system.\nToday, life sciences and other regulated manufacturers rely on a patchwork of disconnected tools - QMS, DMS, PLM, MES, spreadsheets, and email - to manage their processes. This fragmentation slows down innovation, increases compliance risks, and forces teams to waste time manually connecting the dots.\nUniize changes that by bringing process, documentation, and communication together in one place. Whether it's managing CAPAs, resolving deviations, launching new products, or preparing for audits, Unifize enables teams to work faster with full traceability and audit readiness built in.\nWhat makes Unifize different:\nNo-code configuration for rapid deployment and adaptation\nCollaboration embedded in every record, not siloed in email or chat\nContext-aware AI that suggests actions, detects risks, and enhances productivity\nFlexible architecture that supports expansion across QMS, DMS, MES, PLM, CMMS, and more\nWe're already working with leading companies in the life sciences and manufacturing sectors. Our customers start with one use case and consistently expand - with 100% net expansion to date.\nCheck out our website, case studies, and videos to learn more.\nRole Summary\nAs a Senior Implementation Lead, you will own complex customer implementations end-to-end - from kickoff through go-live and structured post-go-live support. This is not a coordination role. You will personally design workflows, manage multi-stakeholder delivery, make hard calls under ambiguity, and be the single point of accountability for customer outcomes across your accounts.\nYou will also shape how implementations are run at Unifize. You'll mentor Junior Implementation Leads, build the playbooks and templates the team actually uses, and drive the kind of delivery quality that makes customers want to expand.\nThe growth path here is explicit: Senior ILs who perform well are the first in line to lead the implementation function - not replaced by external hires.\nCore Objective\nOwn complex customer implementations end-to-end at the account level - delivering predictable, high-quality outcomes through strong workflow design, execution discipline, scalable implementation practices, and structured mentorship of junior implementation leads.\nWhat You'll Own\n1. Account-Level Implementation Ownership\nOwn the full implementation lifecycle for assigned accounts: kickoff, milestone tracking, risk management, go-live, and structured post-go-live support\nBe the single point of accountability for customer outcomes across your accounts - not a coordinator, not an escalation path\nManage multi-stakeholder delivery without escalating to founders on routine decisions\nHandle scope changes, pushback, and at-risk implementations calmly and decisively\n2. Workflow and Solution Design\nTranslate complex customer requirements into scalable Unifize configurations across multiple modules\nLead discovery - ask the right questions before touching a configuration\nAnticipate edge cases, validate requirements, and design for scalability, not just functional delivery\nPush back on customer requests when the proposed approach will not scale - and document the decision\n3. Execution Quality and Documentation\nDrive documentation hygiene and validation readiness across all assigned accounts\nReview and maintain quality standards for work produced by Junior ILs and Implementation Executives\nProduce account-level handoff summaries that CS can pick up without follow-up\nBuild playbooks, templates, and checklists the team actively uses - not shelf documents\n4. Customer Delivery and Stakeholder Management\nRun steering meetings, align senior stakeholders, and manage expectations without Leadership involvement\nCommunicate progress, risks, and decisions clearly - surface problems early, not after deadlines have passed\nMaintain customer relationships through complexity and pressure\n5. Junior Implementation Lead Mentorship\nProvide structured coaching to Junior ILs: documented goals, regular check-ins, and measurable development\nDevelop Junior ILs from module-level ownership toward account-level readiness\nReview Junior IL deliverables and give actionable feedback - not just approval or rejection\n6. Implementation Function Scalability\nImprove how implementations are run: identify patterns, standardise approaches, and build reusable assets\nDefine and maintain implementation standards the team can execute against consistently\nCoordinate with engineering to close platform issues and defects on time\nWho You Are\nYou are the best implementation person on your current team. You have personally designed and delivered complex B2B SaaS implementations from end to end - not just modules, not just coordination - whole accounts. You can run a steering meeting with a VP and configure a workflow in the same afternoon. You develop the people around you because you know that's how the function scales.\nYou are:\nA hands-on operator who owns outcomes, not just status updates\nSomeone who designs before configuring - you ask the right questions first\nComfortable managing scope creep and pushing back on customers when it matters\nCalm under pressure - you surface risks before they become crises\nA structured developer of people - you know how to coach, not just direct\nClear and confident in writing - your documentation is a team asset, not a box-ticking exercise\nComfortable with US-based enterprise customers and late-hour working patterns (India timezone, US customer hours)\nRequirements\nMust-have:\n4+ years in B2B SaaS implementation or solutions, ideally with enterprise or mid-market accounts\nHas independently owned and delivered complex B2B SaaS implementations end-to-end at the account level - not just individual modules\nExperience implementing software of comparable complexity - ideally in manufacturing, quality management, or similar process-heavy or regulated environments (either industry-specific or software-specific experience required)\nCan design workflows, manage multi-stakeholder delivery, and handle escalations without senior hand-holding\nComfortable using low-code / no-code tools\nProduces clean written output - account summaries, handoff documentation, and implementation plans\nComfortable with US-based enterprise customers and late-hour working patterns\nGood to have:\nExperience mentoring or formally coaching junior implementation team members\nHas built and shipped reusable playbooks, templates, or checklists that a team actually adopted\nExposure to regulated industries: manufacturing, life sciences, QMS, aerospace, automotive\nExperience running structured post-go-live or hypercare programmes\nHas pushed back on founders, senior stakeholders, or customers with evidence and maintained the relationship","description_format":"text","description_chars":6921,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Security Compliance","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-18T17:52:22Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.256,"p_room":0.28,"age_days":188,"expected_fill_days":30,"reasons":["conf:6","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/unifize-senior-implementation-lead","json_url":"https://alion.io/job/unifize-senior-implementation-lead.json","meta":{"generated_at":"2026-11-05T10:50:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13874,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689989},"rest":"https://alion.io/mcp/rest/get_company?id=689989"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funifize-senior-implementation-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funifize-senior-implementation-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funifize-senior-implementation-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unifize-senior-implementation-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funifize-senior-implementation-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1039001}},{"tool":"search_jobs","arguments":{"company":"unifize.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1039001},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}