{"id":2632159,"url":"https://alion.io/job/unifonic-customer-solutions-consultant","title":"Customer Solutions Consultant","company":{"id":48928,"name":"Unifonic","domain":"unifonic.com","url":"https://alion.io/company/unifonic","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":89,"open_postings":30,"ghost_share":0,"stale_share":0.433,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riyadh, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":82000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":587},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-12T11:19:33Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-27T01:48:32Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":13},"description":"Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.\nWe pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!\nMeet the team!\nThe main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team.\nAs a Customer Solutions Consultant, you will be responsible for helping customers realize digital transformation through cloud communication by leading collaboration with a virtual team of sales, engineers, and support resources. In this role, you will be accountable for building and maintaining strong customer relationships, influencing long-term strategic direction, serving as a trusted advisor, and driving executive-level engagement with CXOs and technology decision-makers. You will help customers evaluate their cloud communication strategy, recommend solutions that align with their business and technical requirements, remove deployment roadblocks, and ensure successful adoption while driving customer satisfaction.\nHelp us shape the future of communication by:\nActing as a technical liaison between Sales and Product teams during the sales process - supporting solution design, quotes, proposals, RFP responses, and related documentation.\n\nBuilding working knowledge of Unifonic's conversational AI and omnichannel communications platform.\n\nJoining Sales team meetings to understand customer pain points, requirements, and business goals, and helping shape the most relevant solution.\n\nSupporting problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products more effectively.\n\nBuilding and delivering product demos and pilots that showcase Unifonic's value to prospects and clients.\n\nRelaying timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.\n\nHanding off won deals cleanly to the Customer Success team, with clear context on customer goals and configuration.\n\nSupporting Sales and Account Management on upsell and cross-sell opportunities with technical input.\n\nCoordinating with cross-functional teams (Product, Support, Engineering) as needed to close deals.\n\nRequirements\nWhat you’ll bring:\n+2 years of hands-on experience in selling technology solutions, technical/solutions consulting, or customer-facing delivery in a related industry (SaaS, CPaaS, Telecommunications, etc.).\n\nBachelor's degree in Engineering, Computer Science, or another IT-related field.\n\nAbility to create a positive customer experience by matching the right product/service offerings to their needs.\n\nAbility to understand and troubleshoot customer needs and translate them into workable solutions.\n\nStrong interpersonal skills, comfortable engaging multiple stakeholders and collaborating with virtual/cross-functional teams.\n\nFluency in Arabic and English, with strong writing/editing and verbal communication skills.\n\nCraft and Toolkit:\nCloud communications platforms (SMS, Voice, WhatsApp, Email).\n\nREST APIs, JSON, and webhooks.\n\nSaaS and CPaaS fundamentals.\n\nSolution architecture and technical discovery.\n\nConversational AI and chatbot platforms.\n\nProduct demonstrations and proof-of-concept delivery.\n\nCRM and API integrations.\n\nTechnical troubleshooting and deployment support.\n\nCharacter Traits:\nAnalytical thinking and problem-solving - approach problems clearly, use data, and find solutions.\n\nOwnership and accountability - take responsibility and follow projects through to completion.\n\nCommunication - explain ideas clearly and listen to others across teams.\n\nCollaboration - work well with others and support team goals.\n\nAdaptability and learning - adjust to change and keep learning new skills or tools.\n\nMentorship and knowledge sharing - help others grow and share what you know.\n\nResilience - stay calm under pressure and handle setbacks constructively.\n\nQuality and attention to detail - do work carefully and strive for improvement.\n\nAdvocacy and innovation - encourage best practices, efficiency, and new ideas\n\nAs a Unifone you’ll receive a range of benefits:\nCompetitive salary and bonus\n\nUnifonic share scheme (we are all owners!)\n\n30 holiday days after the first anniversary\n\nYour Birthday off!\n\nSpend up to 25 days per year working from anywhere in the world!\n\nPaid leave for new parents","description_format":"text","description_chars":5105,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-15T16:31:11Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.861,"p_room":0.9,"age_days":13,"expected_fill_days":28,"reasons":["conf:3","velocity","win:mid","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/unifonic-customer-solutions-consultant","json_url":"https://alion.io/job/unifonic-customer-solutions-consultant.json","meta":{"generated_at":"2026-10-27T04:53:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48928},"rest":"https://alion.io/mcp/rest/get_company?id=48928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funifonic-customer-solutions-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funifonic-customer-solutions-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funifonic-customer-solutions-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unifonic-customer-solutions-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funifonic-customer-solutions-consultant"}]}