{"id":2632226,"url":"https://alion.io/job/unifonic-product-operations-lead","title":"Product Operations Lead","company":{"id":48928,"name":"Unifonic","domain":"unifonic.com","url":"https://alion.io/company/unifonic","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":88,"open_postings":32,"ghost_share":0,"stale_share":0.469,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":["JO"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":187000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1427},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-09T07:20:10Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-10-22T06:54:14Z","board_verified":true,"closed_at":null,"days_open":135,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":134},"description":"Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.\nWe pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!\nMeet the team!\nOur Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.\nAs a Product Operations Lead, you will partner closely with Product Leadership to translate product strategy into scalable operational practices that drive alignment, efficiency, and measurable business outcomes. You will establish and continuously improve product operating models, governance frameworks, and cross-functional processes that enable Product, Engineering, Commercial, Marketing, and Customer-facing teams to work effectively toward shared goals. Acting as a trusted partner to stakeholders across the organization, you will drive collaboration, facilitate informed decision-making through data and insights, and ensure clear communication of product priorities, roadmaps, and outcomes. You will lead product enablement initiatives, support successful product launches and adoption, develop performance metrics and reporting frameworks, and identify opportunities to streamline workflows through process optimization and automation. By championing operational excellence, customer-centricity, and continuous improvement, you will help create an environment where product teams can scale efficiently, deliver value consistently, and maximize the impact of the product portfolio.\nHelp us shape the future of communication by:\nLeading and continuously improving product operations frameworks, governance, and ways of working across Product teams.\n\nOwning and optimizing product planning processes, roadmap reviews, prioritization workflows, and operational cadences.\n\nEstablishing scalable operational practices that improve alignment, transparency, delivery predictability, and execution quality.\n\nDriving standardization of product reporting, KPIs, operational dashboards, and decision-support insights.\n\nIdentifying operational inefficiencies and implementing process improvements to increase team effectiveness and focus.\n\nPromoting adoption of AI tools, automation, and operational best practices to improve workflows, reporting, documentation, and knowledge sharing.\n\nPartnering closely with Product, Engineering, Design, Commercial, Customer Success, Support, Presales, and Marketing teams to ensure strong operational alignment.\n\nActing as a central point of coordination between business and product organizations.\n\nFacilitating communication of product priorities, roadmap updates, launches, and operational initiatives across stakeholders.\n\nSupporting leadership teams with operational insights, strategic reporting, and executive-ready communications.\n\nLeading Product Enablement initiatives that help internal teams effectively position, support, and adopt product capabilities.\n\nSupporting product launches, feature rollouts, demos, and internal readiness activities.\n\nTranslating complex product functionality into clear messaging, use cases, enablement materials, and customer value narratives.\n\nPartnering with Commercial and Marketing teams to improve product awareness, adoption, and customer engagement.\n\nHelping identify and remove adoption barriers impacting internal teams or customers.\n\nSynthesizing customer feedback, product analytics, sales insights, and market trends into actionable recommendations.\n\nIdentifying product usage patterns, operational gaps, and growth opportunities that can influence product strategy and commercial outcomes.\n\nSupporting Product leadership in defining and tracking success metrics tied to product and operational performance.\n\nContributing to strategic initiatives focused on scaling Product Operations maturity and organizational effectiveness.\n\nRequirements\nWhat you’ll bring:\n5+ years of experience in Product Operations, Product Management, Product Enablement, Product Marketing, Presales, Solution Consulting, or related roles.\n\nProven experience leading or scaling operational processes within Product or SaaS organizations.\n\nStrong understanding of product lifecycle management, product delivery processes, and cross-functional collaboration.\n\nExperience working closely with Product, Engineering, and Commercial teams in fast-paced environments.\n\nStrong analytical and problem-solving capabilities with the ability to translate insights into actionable outcomes.\n\nExcellent communication, facilitation, and stakeholder management skills.\n\nDemonstrated ability to drive initiatives independently and influence cross-functional teams.\n\nBachelor’s degree or equivalent practical experience.\n\nExperience in SaaS or CPaaS environments is a strong advantage.\n\nCraft and Toolkit:\nProduct Operations & Process Optimization\n\nStrategic Planning & Execution\n\nCross-Functional Leadership\n\nProduct Enablement & Adoption\n\nOperational Excellence & Governance\n\nData Analysis & Insight Generation\n\nCommunication & Executive Storytelling\n\nStakeholder Management & Influence\n\nSolutioning & Product Demonstrations\n\nAI Tools & Workflow Automation\n\nCustomer-Centric Mindset\n\nProactive, ownership-driven approach\n\nCharacter Traits:\nAnalytical thinking and problem-solving - approach problems clearly, use data, and find solutions.\n\nOwnership and accountability - take responsibility and follow projects through to completion.\n\nCommunication - explain ideas clearly and listen to others across teams.\n\nCollaboration - work well with others and support team goals.\n\nAdaptability and learning - adjust to change and keep learning new skills or tools.\n\nMentorship and knowledge sharing - help others grow and share what you know.\n\nResilience - stay calm under pressure and handle setbacks constructively.\n\nQuality and attention to detail - do work carefully and strive for improvement.\n\nAdvocacy and innovation - encourage best practices, efficiency, and new ideas\n\nAs a Unifone you’ll receive a range of benefits:\nCompetitive salary and bonus\n\nUnifonic share scheme (we are all owners!)\n\n30 holiday days after the first anniversary\n\nYour Birthday off!\n\nSpend up to 25 days per year working from anywhere in the world!\n\nPaid leave for new parents","description_format":"text","description_chars":6930,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Jordan","iso":"JO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-15T16:31:11Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.501,"p_room":0.28,"age_days":134,"expected_fill_days":34,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/unifonic-product-operations-lead","json_url":"https://alion.io/job/unifonic-product-operations-lead.json","meta":{"generated_at":"2026-10-22T08:37:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4892,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48928},"rest":"https://alion.io/mcp/rest/get_company?id=48928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funifonic-product-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funifonic-product-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funifonic-product-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unifonic-product-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funifonic-product-operations-lead"}]}