{"id":2632230,"url":"https://alion.io/job/unifonic-senior-forward-deployed-engineer","title":"Senior Forward‑Deployed Engineer","company":{"id":48928,"name":"Unifonic","domain":"unifonic.com","url":"https://alion.io/company/unifonic","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":70,"open_postings":34,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":167000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1651},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"API Gateway","optional":false},{"name":"Fine-tuning","optional":false},{"name":"Freshdesk","optional":false},{"name":"JavaScript","optional":false},{"name":"Keycloak","optional":false},{"name":"Kibana","optional":false},{"name":"Kong","optional":false},{"name":"n8n","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"TypeScript","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-03-05T08:29:25Z","employer_posted_date":"2026-03-05","last_verified_at":"2026-10-17T11:18:18Z","board_verified":true,"closed_at":null,"days_open":226,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":225},"description":"Proudly recognized as a Great Place to Work®, we are a fast-growing SaaS startup transforming the way businesses communicate. Our vibrant team of 500 passionate Unifones is dedicated to delivering exceptional experiences for over 5,000 customer-focused companies.\nWe thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators-we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!\nMeet the team!\nThe Professional Services team accelerates adoption of Unifonic’s AI-driven CX platform by embedding AI across customer journeys, marketing, and contact centers to drive faster time-to-value, measurable outcomes, and long-term platform adoption.\nAs a Senior Forward-Deployed Engineer, you will be working directly with enterprise customers, translating business outcomes into running software, and shipping production-grade integrations and reusable workflows that embed Unifonic into core systems. You will lead the scope to build from hyper-care to stabilization to expansion, then ensure a clean handover to Support or Transition. You will favor connector-first delivery and thin services for reusable, cost-aware solutions.\nHelp us shape the future of communication by:\nLeading discovery with customers across KSA, whiteboarding architectures, validating constraints, and aligning stakeholders on outcomes\n\nDesigning and delivering end to end integrations across CRMs, ERPs, contact centers, and marketing stacks like Freshdesk & HubSpot.\n\nBuilding and maintaining reusable connectors and workflows using Zapier, Make, or n8n, and documenting templates for repeatability .\n\nDesigning conversations and data flows for AI powered experiences and fine tuning models when needed to meet quality bars\n\nEngineering for robustness and observability with OAuth2 or JWT, Keycloak SSO patterns, Kong API gateway practices, structured logging, Kibana dashboards, and Postman collections\n\nDriving delivery rigor - scope, acceptance criteria, risk and dependency management, hyper care to stable usage, then expansion\n\nOrchestrating customer experiences through Flow Studio and Agent Console with telemetry visible to stakeholders, including containment, AHT or ASA, escalations, and cost per resolved case\n\nContributing to the PS playbook with discovery checklists, integration patterns, and upgrade paths from bespoke middleware to reusable connectors\n\nProducing Business Optimization and Transformation blueprints for paid discovery when applicable\n\nExecuting clean handovers to Support or Transition with complete runbooks and clear ownership boundaries\n\nRequirements\nWhat you'll bring:\n3-5 years of experience delivering integrations or products in startup or high-velocity environments, with a bias for shipping quickly\n\nCustomer-facing delivery experience, comfortable turning ambiguity into running software\n\nHands-on with connector platforms like Zapier, Make, or n8n, including retries, idempotency, and error handling\n\nStrong with JavaScript or TypeScript and REST or webhooks, capable with Python or Java; Java is a strong plus\n\nAPI practitioner with Postman, schema design, OAuth2 or JWT, and API gateway patterns or rate limiting on Kong\n\nDebugging and observability mindset with ELK or Kibana, and clear root cause communication\n\nContinuous learner who shapes discovery into scope and adapts quickly\n\nAs a Unifone you’ll receive a range of benefits:\nCompetitive salary and bonus\n\nUnifonic share scheme (we are all owners!)\n\n30 holiday days after the first anniversary\n\nYour Birthday off!\n\nSpend up to 25 days per year working from anywhere in the world!\n\nPaid leave and assistance for new parents","description_format":"text","description_chars":3753,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-15T16:31:11Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.204,"p_room":0.28,"age_days":225,"expected_fill_days":37,"reasons":["conf:0","stale_co","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/unifonic-senior-forward-deployed-engineer","json_url":"https://alion.io/job/unifonic-senior-forward-deployed-engineer.json","meta":{"generated_at":"2026-10-17T12:58:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17341,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48928},"rest":"https://alion.io/mcp/rest/get_company?id=48928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funifonic-senior-forward-deployed-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funifonic-senior-forward-deployed-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funifonic-senior-forward-deployed-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unifonic-senior-forward-deployed-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funifonic-senior-forward-deployed-engineer"}]}