People Operations Team Lead - Foods (Fixed-Term Contract)
Job Title: People Operations Team Lead - Foods (Fixed-Term Contract)
Location: Bonifacio Corporate Center, Taguig (Hybrid)
JOB PURPOSE
The People Operations Team Lead is an experienced People Operations professional who leads a hub implementation team delivering on all People Operations activity. Building on deep Workday and Hire-to-Retire expertise, this role plans and resources the hub's work, sets the standard for data accuracy and control, acts as the day-to-day interface with the Virtual Resource (VR) team, and is the quality gate that signs off validated data. The Team Lead owns the hub's end-to-end perimeter: validation of defined employees, documentation, exits, and the internal and external appointments to ensure it is delivered accurately and on time.
You'll be part of a team that believes in doing work that matters - for people and the planet. Because here, we don't just hire for jobs. We invite you to be part of something bigger.
KEY RESPONSIBILITIES
Team Leadership & Delivery:
Line-manage a team of People Operations Specialists, allocating resource across validation, documentation, exits, internal appointments and external hires in line with the concentrated project volumes.
Own the hub work plan and tracker; balance capacity against perimeter volumes (transfer/promotes, Reduction in Force, appointments) and flag when variation exceeds tolerance.
Review casework, coach the team, set the standard for accuracy, and provide consistent feedback and development.
Protect the employee experience and SLA adherence throughout the concentrated set-up window.
Data Validation Governance:
Act as the primary point of contact for the Virtual Resource (VR) team - sequencing transfers, agreeing handshakes, and managing the validation queue.
Own the validation control: assure that every VR-executed transfer/promote is validated to standard, sign off reconciliations, and maintain the audit trail and exception log.
Triage defects with VR, drive corrections through to closure, and escalate systemic issues to the Implementation Lead.
Oversee EIB mass-change activity and ensure Workday remains accurate and complete across the hub perimeter.
Workday Employee Data Management:
Oversee onboarding of internal appointments and external hires- Workday profile set-up, contracts and business letters, joiner checklists.
Oversee processing of moves, promotions and exits in Workday, ensuring data accuracy across elements (i.e. cost center).
Ensure EIB uploads for mass data changes are prepared, validated and loaded with disciplined error-checking.
Step in to process high-priority or complex transactions where needed.
Documentation, Exits & Recruitment:
Ensure transfer letters and required documents are generated, signed, tracked and uploaded to Workday before Target day (audit-ready handoff package).
Oversee execution of exits, including Reduction in Force, compliantly and with in-market partners and Legal.
Oversee processing of internal (movers) and external (hires) appointments, ensuring manager alignment and compensation are confirmed before processing.
Pay, Benefits & Exit Oversight:
Ensure accurate compensation data flows into payroll systems and that benefits enrolment/derolment is coordinated for OTIF processing.
Oversee severance administration and any local legal payments (LFR) in collaboration with in-market partners.
Governance, Reporting & Control
Maintain the governance piece for the hub - including SOP updates and change management to the team.
Report hub progress, SLA achievement, risks and exceptions into the Implementation Lead's governance rhythm.
Verify salary-impacting/pay letters, maintain the error record, and drive course-correction across the team.
Serve as a point of contact for projects and lead continuous-improvement initiatives within the hub.
REQUIRED QUALIFICATIONS
Bachelor's degree in Human Resources, Business Administration, or a related field (preferred).
Proven experience in People Operations, shared service centers, HR advisory or HR partnering, including team leadership or senior specialist responsibility.
Familiarity with HR processes and policies, ideally in multi-country or regional operations.
Strong proficiency in Workday and ServiceNow (or similar systems like SAP).
Experience of a data migration, mergers & acquisitions, separation or mass-change programme strongly preferred.
SKILLS
Required proficiency in English
Understanding of Agile ways of working.
Strong written and verbal communication skills, capable of delivering clear and concise real-time information and structured escalation.
Strong stakeholder management.
Advanced Excel proficiency and ability to turn data into action.
Excellent problem-solving skills and customer-centric mindset.
Excellent prioritisation and capacity-planning skills in fast-paced environments.
Commitment to quality, accuracy and adherence to SLAs.
Effective team collaboration and leadership across global hubs/locations.
Effective Project Management skills, understanding of Gantt Charts and similar project management tools.
Adaptability to new technologies and systems.
TECHNICAL SKILLS
Able to define and assure the validation approach for VR-transferred data - what "good" looks like, what evidence is required, and how sign-off works.
Advanced Excel and reconciliation techniques (lookups, pivot tables, large-file comparison) to QA large data sets and interpret Workday reporting for control.
Solid understanding of Workday EIB loads, security/assignment groups and business-process configuration, sufficient to guide the team and interface credibly with VR.
Strong grasp of data-privacy, segregation-of-duties, evidence and audit requirements in a shared-tenant separation.
Fluent with Gantt charts, RAID/tracker management and Agile ways of working to run a milestone-driven plan.
BEHAVIORS
You are energized by delivering with excellence, taking personal ownership through building resilience and taking care of your own wellbeing.
You are relentless on prioritization and focusing on what counts, making maximum performance impact in areas you touch.
You are constantly staying three steps ahead on ways to do things differently, interpreting data, spotting issues and opportunities; whilst caring deeply about what Consumer and Customers need.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.