{"id":1107353,"url":"https://alion.io/job/unilever-sr-logistics-executive","title":"Sr. Logistics Executive","company":{"id":4977,"name":"Unilever","domain":"unilever.com","url":"https://alion.io/company/unilever","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":83,"ghost_share":0.024,"stale_share":0.012,"repost_share":0.277,"time_to_fill_p50_days":13,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-22T06:53:40Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T16:46:04Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":53},"description":"Business Title: Logistics Executive\nLocation: Delhi DC, Bhaproda\nRole Purpose\nTo ensure seamless customer order fulfilment and service delivery from the DLGH DC by coordinating with Customer Development, Planning, Inventory, Transporters and Warehouse Operations teams. The role will drive high service levels, appointment adherence, issue resolution, order execution and customer satisfaction while supporting efficient and compliant warehouse operations.\nKey Responsibilities:\nOrder Management & Customer Service\nExecute customer orders in line with agreed service levels and business priorities.\nMonitor order processing, allocation, dispatch planning and delivery execution.\nCoordinate with Customer Development, Planning and Logistics teams to ensure timely fulfilment.\nManage customer queries related to orders, shortages, damages, PODs, invoices and deliveries.\nEnsure proactive communication on service risks and recovery plans. Dispatch & Service Excellence\nTrack dispatches against committed timelines and customer appointments.\nMonitor OLA, OSA, Fill Rate, OTIF and Delivery Service Levels.\nCoordinate with transporters for on-time vehicle placement and dispatch execution.\nEnsure adherence to Modern Trade and Key Account delivery requirements.\nDrive timely closure of customer complaints and claims. POD & Claims Management\nFollow up on POD collection and reconciliation.\nCoordinate closure of POD-related disputes, customer deductions, shortages and damages.\nSupport CNCC/PNCC collection and claims documentation, where applicable.\nEnsure accurate documentation and timely closure of service tickets. Inventory & Warehouse Coordination\nWork closely with inventory and operations teams to ensure stock availability and order readiness.\nTrack ageing, blocked stock, short shelf-life inventory and customer allocations.\nSupport inventory accuracy initiatives through regular reconciliation and issue escalation.\nCoordinate execution of priority orders and urgent customer requirements. Mechanised DC Operations Support\nCoordinate with warehouse teams for efficient MHE-based picking and loading operations.\nEnsure adherence to dispatch schedules and dock planning.\nSupport productivity and throughput improvement initiatives.\nMonitor operational bottlenecks affecting customer service and drive corrective actions. Reporting & Analytics\nPublish daily and weekly service dashboards.\nAnalyse service failures, detention, order fulfilment gaps and customer complaints.\nGenerate actionable insights for continuous improvement.\nMaintain accurate records, trackers and service MIS. Stakeholder Management\nAct as the primary coordination point between Customer Development, Planning, Warehouse Operations, Finance and Transport partners.\nBuild strong working relationships with customers and internal stakeholders.\nLead service review discussions and support customer audits when required. Key Performance Indicators (KPIs) KPI Area Measures Customer ServiceOTIF; Fill Rate; Appointment Adherence; Customer Complaint Closure TAT; Claim Resolution TAT Operational Excellence Dispatch Adherence; POD Closure %; Documentation Accuracy; Service Failure Reduction; Order Processing Accuracy Warehouse Support Vehicle Turnaround Time (TAT); Loading Adherence; Order Readiness Compliance; Inventory Accuracy Support Qualifications & Experience\nGraduate in Supply Chain, Commerce, Business Administration, Logistics or a related discipline; MBA/PGDM in Supply Chain preferred.\n2-5 years of experience in Customer Service, Logistics Operations, Warehouse Operations or Supply Chain.\nExperience in FMCG, Modern Trade, Distribution or Warehouse Operations preferred.\nExposure to mechanised warehouse operations and ERP systems will be an added advantage. Key Skills & Competencies Functional Skills\nOrder Management\nCustomer Service Operations\nLogistics & Distribution\nPOD Reconciliation\nInventory Management\nSupply Chain Analytics\nERP/SAP Knowledge\nAdvanced Excel & MIS Reporting Behavioural Competencies\nCustomer Centricity\nStakeholder Management\nProblem Solving\nExecution Excellence\nAttention to Detail\nOwnership & Accountability\nCross-functional Collaboration\nContinuous Improvement Mindset\nOur commitment to Equality, Diversity & Inclusion”\nUnilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.\nNote: \"All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent-please verify before proceeding.\"","description_format":"text","description_chars":4784,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Cosmetics & Makeup","Cleaning & Household Products","Hair Care Products"],"lifecycle":[{"event":"open","at":"2026-09-22T06:53:40Z"},{"event":"close","at":"2026-10-31T18:46:06Z"},{"event":"reopen","at":"2026-11-14T16:46:04Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.479,"p_room":0.28,"age_days":53,"expected_fill_days":13,"reasons":["conf:5","win:tail","crowd:brand"],"computed_at":"2026-11-14T22:22:29Z"},"pay":null,"html_url":"https://alion.io/job/unilever-sr-logistics-executive","json_url":"https://alion.io/job/unilever-sr-logistics-executive.json","meta":{"generated_at":"2026-11-14T22:22:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29237,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4977},"rest":"https://alion.io/mcp/rest/get_company?id=4977"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funilever-sr-logistics-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funilever-sr-logistics-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funilever-sr-logistics-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unilever-sr-logistics-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funilever-sr-logistics-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1107353}},{"tool":"search_jobs","arguments":{"company":"unilever.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1107353},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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