{"id":1346834,"url":"https://alion.io/job/union-pacific-year-round-intern-customer-care-support","title":"Year Round Intern - Customer Care & Support","company":{"id":1769189,"name":"Union Pacific","domain":"up.com","url":"https://alion.io/company/up-6","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":12,"ghost_share":0,"stale_share":0,"repost_share":0.083,"time_to_fill_p50_days":23,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T07:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-29T09:06:20Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Reference Number: 5165\nDepartment: Customer Care & Support\nClosing Date: Apply early as this position may close at any time.\nIf you wish to solicit an employee referral for this position, please ensure the employee submits the referral prior to submitting your application.\nDescription\nUnion Pacific is one of America's premier transportation and logistics companies, linking 23 states in the western two-thirds of the country and serving many of the fastest-growing U.S. cities. We're looking for high-energy, analytical problem solvers who value teamwork and want to make a difference in the transportation industry. At Union Pacific, we move fast, think smart, and innovate to solve real-world challenges and we invite you to be part of that momentum through a meaningful internship experience.\nThe Customer Care and Support (CC&S) intern will provide front line support for all CC&S technology projects. This includes providing helpful information, answering questions, and responding to complaints. In addition to front line support responsibilities, the interns will perform basic Salesforce administration functions, assist in quality assurance testing, and create knowledge management documents. The role requires a high degree of interaction with multiple levels within the organization. Candidates need to possess strong interpersonal and communications skills.\nAs an intern, you will build knowledge and experience in our core business groups and their vision, business objectives, processes, systems, and services. You will have extensive contact with peers and interaction with senior leaders. There will also be an opportunity to put leadership, technical skills, and business knowledge to immediate use through high value project assignments.\nThe position will be administered as a year-round internship at Union Pacific's headquarters in Omaha, Nebraska. The work schedule is flexible and can be designed to accommodate the course commitments of the successful candidate. A flexible work schedule includes an average of 15-20 hours per week during the academic year, with up to 40 hours per week available during the summer months.\nThe estimated wage for this position is between $21.00-$25.00 per hour. Final rate of pay will be based on several factors including year of study, qualifications, experience, and internal equity.\nAccountabilities\nLearn and perform core business processes and systems used in Customer Care & Support operations\nPerform basic Salesforce administrative functions and quality assurance testing\nSupport process improvement by creating and updating documentation\nProvide operational support to department business group members\nDevelop and execute project action plans and perform team assignments\nBuild and strengthen a network of professional contacts within departments and across the company\nPerform other duties as assigned\nQualifications - Required\nCollege credits equivalent to one year toward an undergraduate degree\nProficient verbal and written communication skills\nBasic organization, prioritization and time/project management skills\nQualifications - Preferred\nStrong analytical and problem-solving skills with a willingness to ask questions and learn\nAbility to think critically, evaluate various options and make decisions\nStrong written and verbal communication skills\nPhysical and Mental Job Requirements\nThis position requires extended periods of sitting and extended hours in front of computer screens\nMaintain concentration, focuses on tasks and can make timely decisions\nWork Conditions\n18 years of age or older\nAuthorized to work in the United States without company sponsorship \nStandard office work environment\nWhat we offer:\nA strengths-based, engagement-focused, and performance-oriented culture\nA flexible, casual and hybrid work environment that allows you to work on-site and from home (as the job allows)\nOngoing learning and development\nOn-site cafeteria (with employee discount), fitness center (free to employees), federal credit union, all in Union Pacific Center headquarters building in Omaha, Nebraska\nEmployee Assistance Programs\nCompetitive compensation\nEngaging activities with other interns and 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