{"id":2575079,"url":"https://alion.io/job/union-settlement-front-desk-receptionistadministrative-assistant","title":"Front Desk Receptionist/Administrative Assistant","company":{"id":2455124,"name":"Union Settlement","domain":"unionsettlement.org","url":"https://alion.io/company/unionsettlement","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-14T20:05:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-27T15:21:26Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Front Door Receptionist/Administrative Assistant\nJob Description\nOrganizational Summary\nUnion Settlement is an East Harlem based nonprofit organization founded in 1895. For over 130 years, Union Settlement has provided critical and innovative programming to children, youth, families, and older adults. As a pioneer of the settlement house movement, Union Settlement continues to meet the needs of the ever-changing East Harlem community through its core programs. Through these programs, New Yorkers gain opportunities, develop skills, and become empowered to pursue and achieve their dreams.\nToday, Union Settlement provides services through 33 program sites in approximately 28 locations. Union Settlement’s current programmatic portfolio includes the following service areas: Early Childhood Education, Youth Development and Opportunity, Family Services (including the Family Enrichment Center, the Family Childcare Network, and the East Harlem Community Partnership, NYC Benefits, Adult Education, Mental Health Services, Older Adult Centers, and Economic Development. Union Settlement serves more than 15,000 individuals and nearly 1,000 businesses every year.\nStrengthened by a dynamic, diverse, and collaborative workforce of more than 350 employees, Union Settlement also serves as a connector, convener, and advocate for East Harlem and its partners. To learn more about Union Settlement, visit www.unionsettlement, visit www.unionsettlement.org.\nPosition: Front Desk Receptionist and Administrative Assistant\nDepartment: Youth Development and Opportunity / Aging Health & Wellness Services\nReports to: Executive Director of YDO\nHours: 30 hours/week\nSalary: $18 per hour\nFLSA: Non-Exempt\nLocation: Washington House Community Center\nPosition Summary\nUnion Settlement is seeking a welcoming, organized, and service-oriented Front Door / Administrative Assistant to support daily operations at the Washington House Community Center (WHCC). The individual will serve as the first point of contact for youth, families, community residents, program participants, staff, visitors, and external partners.\nThis position is essential to maintaining a safe, professional, accessible, and welcoming environment for all individuals entering the Center. The Front Door / Administrative Assistant will manage reception and visitor check-in procedures, respond to general inquiries, support administrative functions, maintain accurate records, and assist with the coordination of daily Center activities. The successful candidate will demonstrate professionalism, strong communication skills, sound judgment, discretion, and a commitment to Union Settlement’s mission of strengthening individuals and families in East Harlem.\nEssential Duties and Responsibilities\n1. Front Desk and Visitor Management\nServe as the primary point of contact for individuals entering the Washington House Community Center.\nGreet visitors, parents, caregivers, youth, community residents, staff, and partner organizations in a courteous and professional manner.\nMonitor the front entrance and implement established visitor sign-in, identification verification, and check-in procedures.\nDirect visitors to the appropriate programs, departments, staff members, or meeting spaces.\nMaintain visitor logs and ensure all required sign-in and sign-out procedures are followed.\nCommunicate with program staff regarding scheduled appointments, expected visitors, deliveries, and participant arrivals.\nFollow established building access, emergency response, and visitor management protocols.\nMaintain a visible and attentive presence at the front desk during assigned hours.\n2. Administrative and Clerical Support\nAnswer and direct incoming telephone calls, respond to general inquiries, and take accurate messages.\nMonitor and distribute incoming mail, packages, deliveries, and other correspondences\nSupport the preparation of sign-in sheets, attendance logs, meeting materials, calendars, and program documents.\nMaintain accurate and organized administrative records in accordance with organizational procedures.\nAssist with scheduling appointments, reserving meeting spaces, and coordinating general office needs.\nProvide administrative support to the Site Director, program leadership, and other designated staff as needed.\n3. Community Engagement and Customer Service\nProvide courteous, respectful, and culturally responsive service to community members and visitors.\nRespond to general questions regarding Center operations, program schedules, activities, and available services.\nConnect community members with the appropriate Union Settlement department or staff member for additional information and support.\nAssist with distributing approved program information, flyers, announcements, and community resource materials.\nHelp maintain a positive first impression of Union Settlement and foster a welcoming environment for all community members.\nDemonstrate sensitivity and professionalism when interacting with individuals from diverse backgrounds and with varying needs.\n4. Youth and Aging Department Support\nSupport established procedures for arrivals, departures, and visitor access when youth programs are operating.\nDirect parents and caregivers to the appropriate program staff regarding enrollment, attendance, scheduling, and general program questions.\nFollow all applicable youth safety, supervision, authorized pick-up, and child protection procedures.\nImmediately communicate concerns involving youth safety, unauthorized access, emergencies, or other incidents to the appropriate supervisor.\nMaintain confidentiality regarding program[s], participant, and employee information.\n5. Center Operations and Safety\nHelp maintain an orderly, clean, and professional reception area and entrance.\nReport facility concerns, maintenance needs, safety hazards, and equipment issues to the appropriate staff.\nAssist with monitoring the general flow of visitors and communicating concerns that may affect Center operations.\nSupport emergency preparedness procedures, including directing visitors in accordance with established emergency plans.\nAssist with special events, community meetings, program orientations, and other Center activities as assigned.\nAdhere to Union Settlement policies, procedures, workplace expectations, and applicable safety requirements.\n6. Communication and Team Collaboration\nMaintain clear and timely communication with the Site Director, program teams, facilities personnel, and administrative staff.\nProvide accurate messages and relevant updates to staff regarding visitor inquiries, scheduling changes, and operational concerns.\nParticipate in staff meetings and required training sessions.\nComplete assigned administrative tasks and communicate outstanding issues before the end of each shift.\nPerform other related duties as assigned to support the effective operation of the Washington Community Center.\nQualifications and Requirements\nHigh school diploma or equivalent required; additional administrative training or college coursework preferred.\nOne to two years of experience in reception, customer service, administrative support, office operations, or a related position preferred.\nExperience working in a community-based organization, school, youth program, nonprofit agency, or public-facing service environment is an asset.\nStrong verbal and written communication skills.\nProficiency in Microsoft Office applications, including Outlook, Word, and Excel, and the ability to learn organizational databases and electronic recordkeeping systems.\nStrong organizational skills, attention to detail, and the ability to manage multiple responsibilities.\nDemonstrated professionalism, reliability, punctuality, and sound judgment.\nAbility to interact effectively with youth, families, community residents, colleagues, and external partners.\nAbility to maintain confidentiality and handle sensitive information appropriately.\nAbility to follow established safety procedures, visitor protocols, and organizational policies.\nCommitment to Union Settlement’s mission and to providing respectful, equitable, and responsive service to the East Harlem community.\nCore Competencies\nCustomer service and community engagement\nProfessional communication and interpersonal skills\nOrganization and attention to detail\nConfidentiality and discretion\nReliability and accountability\nProblem-solving and sound judgment\nTeamwork and collaboration\nCultural responsiveness\nSafety awareness and adherence to procedures\nUnion Settlement’sDiversity,Equity &InclusionCommitment\nUnion Settlement is an equal opportunity employer. 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