{"id":2207868,"url":"https://alion.io/job/unipesa-technical-support-engineer","title":"Technical Support Engineer","company":{"id":3905691,"name":"Unipesa","domain":"unipesa.com","url":"https://alion.io/company/unipesa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":{"label":"MSK","utc_offset_min":3,"utc_offset_max":3},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Telegram","optional":false},{"name":"Confluence","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Postman","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-10T00:28:40Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-12T17:52:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Technical Support Engineer\nWe are looking for a Technical Support Engineer with strong problem-solving skills, attention to detail, and excellent communication abilities. In this role, you will provide technical and informational support to clients, monitor transactions, and work closely with internal teams to resolve issues related to payment processing.\nAbout Unipesa\nUnipesa is a Dubai-based development company specializing in B2B2C solutions for payment services across the Middle East and Africa (MEA) region. We integrate with local and global payment methods, connect payment agents to service providers, and build communication solutions that enable customer engagement across SMS, messaging apps, and more.\nRole Purpose\nThe primary focus of this role is to ensure smooth operation of client payments, resolve technical issues, and provide first-class support for Unipesa’s clients and partners.\nKey Responsibilities\nHandle non-standard situations related to payment system operations and integrations.\n\nMonitor client transaction flows, identify and resolve technical errors in payment processing.\n\nWork with Jira to manage internal tasks and collaborate with other departments.\n\nProvide technical and informational support to clients via chat, email, and messengers (e.g., Telegram).\n\nPrepare reports and perform payment reconciliations when necessary.\n\nWhat We Expect from You\nPreferred experience working in a bank, payment system, or fintech company.\n\nSolid technical skills and understanding of APIs, e-commerce, and fintech concepts.\n\nBasic SQL knowledge (e.g., performing table joins).\n\nFamiliarity with Jira, Confluence, Postman; confident user of MS Office.\n\nExcellent communication skills, client-oriented mindset, and proactivity.\n\nFluent written and spoken English (Upper-Intermediate or higher).\n\nWhat’s in it for you?\nOpportunity to work in a growing fintech company with ambitious goals.\n\nHands-on experience in payment technologies and client-facing support.\n\nCollaborative environment with cross-functional teams.\n\nFlexible working schedule (during probation and onboarding: 10:00-19:00 MSK).\n\nEmployment Type: Full-time, permanent.","description_format":"text","description_chars":2161,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":true}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-10T00:28:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:1","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/unipesa-technical-support-engineer","json_url":"https://alion.io/job/unipesa-technical-support-engineer.json","meta":{"generated_at":"2026-10-12T20:06:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32512,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3905691},"rest":"https://alion.io/mcp/rest/get_company?id=3905691"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funipesa-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funipesa-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funipesa-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unipesa-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funipesa-technical-support-engineer"}]}