{"id":3562418,"url":"https://alion.io/job/unique-it-telecom-support-engineer","title":"IT & telecom support engineer","company":{"id":1912680,"name":"Unique","domain":"unique.be","url":"https://alion.io/company/unique-be","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Roeselare, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-29T15:15:46Z","employer_posted_date":null,"last_verified_at":"2026-10-29T15:15:46Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Unique Menen is op zoek naar een IT & telecom support engineer voor de regio Roeselare. \n\nWat zal je moeten doen?\n\nAls IT & Telecom Support Engineer neem je complexere vragen en problemen over die niet binnen de eerstelijnsondersteuning kunnen worden opgelost. Je onderzoekt de oorzaak, werkt een oplossing uit en zorgt voor een professionele opvolging.\n\n Je behandelt complexere technische vragen via telefoon, e-mail en tickets.\n\n Je analyseert storingen en zoekt gericht naar de onderliggende oorzaak.\n\n Je documenteert je bevindingen, uitgevoerde acties en oplossing zorgvuldig.\n\n Je ondersteunt collega’s uit het contactcenter en legt oplossingen helder uit.\n\n Je behandelt technische escalaties professioneel en houdt klanten op de hoogte.\n\n Je bereidt installaties en technische interventies voor.\n\n Je voert, wanneer nodig, complexere installaties of interventies uit bij klanten.\n\n Je signaleert terugkerende problemen en helpt de interne kennis verder uit te bouwen.\n\n Je herkent bijkomende klantbehoeften en stemt commerciële kansen af met sales.\n\nWie zoeken wij?\n\n VoIP-platformen, bijvoorbeeld Telepo of 3CX.\n\n IP-adressering en subnetten.\n\n DHCP, DNS, VLAN en VPN.\n\n Port forwarding, NAT en dubbele NAT.\n\n Latency en algemene connectiviteitsproblemen.\n\n Firewalls, switches en access points.\n\n Microsoft 365 en aanverwante IT-platformen.","description_format":"text","description_chars":1351,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-31T05:12:05Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.538,"p_room":1,"age_days":7,"expected_fill_days":25,"reasons":["seen:7","agency","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/unique-it-telecom-support-engineer","json_url":"https://alion.io/job/unique-it-telecom-support-engineer.json","meta":{"generated_at":"2026-11-06T06:06:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10690,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1912680},"rest":"https://alion.io/mcp/rest/get_company?id=1912680"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funique-it-telecom-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funique-it-telecom-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funique-it-telecom-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unique-it-telecom-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funique-it-telecom-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3562418}},{"tool":"search_jobs","arguments":{"company":"unique.be","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3562418},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}