{"id":3656487,"url":"https://alion.io/job/unisem-quality-reliability-assurance-engineer","title":"Quality Reliability & Assurance Engineer","company":{"id":49648,"name":"Unisem","domain":"unisemgroup.com","url":"https://alion.io/company/unisem","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ipoh, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":3189,"currency":"MYR","period":"month","gross":true,"usd_annual":9408},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"FMEA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:40:14Z","employer_posted_date":null,"last_verified_at":"2026-11-03T00:40:14Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Act as the primary liaison for customer quality-related matters, including customer feedback, complaints, requests, quality reports and technical inquiries.\n\nInvestigate and analyse customer complaints, identify root causes and coordinate corrective and preventive actions with relevant internal departments.\n\nPrepare, review and submit 8D reports to customers, ensuring timely responses and effective follow-up until all corrective actions are implemented and closed.\n\nCoordinate and facilitate customer audits, including audit preparation, documentation, internal coordination, audit arrangements and follow-up on audit findings.\n\nVerify and monitor customer qualification lots to ensure compliance with customer specifications, quality requirements and established acceptance criteria.\n\nWork closely with Production, Process Engineering, Quality Assurance and other relevant departments to investigate internal production line quality issues.\n\nIdentify process improvement opportunities and drive continuous improvement initiatives to enhance product quality, process stability and manufacturing performance.\n\nMonitor customer quality performance, analyse quality trends and prepare reports on customer complaints, defect rates and corrective action status.\n\nEnsure timely communication and follow-up with customers regarding quality issues, investigation progress, corrective actions and improvement results.\n\nReview and maintain customer-specific quality requirements, quality documentation and relevant records to ensure compliance with applicable standards and procedures.\n\nSupport internal quality audits, process audits and customer-specific quality improvement activities.\n\nMonitor the effectiveness of implemented corrective and preventive actions to prevent recurrence of quality issues.\n\nCollaborate with cross-functional teams to ensure customer quality requirements are understood and effectively implemented throughout the manufacturing process.\n\nPerform other quality-related duties and assignments as required by management.\n\nRequirements\n\nBachelor's Degree in Electrical, Electronics, Mechatronics, Mechanical, Chemical, Materials Engineering or any other related Engineering discipline.\n\nCandidates with more than 2 years of working experience in the semiconductor industry, particularly in Customer Quality, Quality Engineering or Supplier/Process Quality, will have an added advantage.\n\nFresh graduates with relevant academic backgrounds and a strong interest in quality engineering are encouraged to apply.\n\nKnowledge of quality management systems, customer complaint handling, root cause analysis and corrective and preventive action (CAPA) is preferred.\n\nFamiliarity with 8D problem-solving methodology, FMEA, SPC, process control and quality improvement tools will be an added advantage.\n\nGood analytical and problem-solving skills, with the ability to investigate quality issues and identify effective solutions.\n\nStrong communication, interpersonal and report-writing skills, with the ability to communicate effectively with customers and internal stakeholders.\n\nGood command of written and spoken English and Bahasa Malaysia.\n\nProficiency in Mandarin, including speaking and writing, will be an added advantage when dealing with respective customers.\n\nProficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.\n\nIndependent, self-motivated and proactive, with the ability to manage multiple tasks and meet deadlines.\n\nAble to work effectively with cross-functional teams in a fast-paced semiconductor manufacturing environment.\n\nSkills\nChemical Engineering, Laboratory Testing","description_format":"text","description_chars":3632,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronics Manufacturing","Semiconductor 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