{"id":3308996,"url":"https://alion.io/job/uniserve-integration-support-analyst","title":"Integration Support Analyst","company":{"id":1428407,"name":"Uniserve","domain":"uniserve.ca","url":"https://alion.io/company/uniserve","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ITSM","optional":true},{"name":"Postman","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-27T00:29:04Z","employer_posted_date":null,"last_verified_at":"2026-10-27T00:29:04Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"The Vacancy\n\nWe're looking for an Integration Support Analyst to join our IT team and become the first point of contact for customer integration support queries. This role is responsible for managing and resolving integration-related issues across our warehouse and logistics platforms, ensuring customers receive clear, accurate, and timely updates.\n\nWorking closely with internal engineering teams and customers, you'll investigate failed integrations, identify root causes, perform system checks, and provide practical next steps. This is an excellent opportunity for someone with application support, service desk, or integration support experience who enjoys problem-solving, analysing data, and delivering excellent customer service. \n\nKey Responsibilities:\n\nManage and prioritise the integrations support queue throughout UK business hours.\nInvestigate failed messages, warehouse transactions, and integration errors to identify root causes.\nReview API responses, file transfers, and system error logs to determine appropriate actions.\nVerify whether shipment orders, advance shipping notices, item records, and other documents have been successfully processed within warehouse systems.\nCommunicate findings clearly to customers, providing concise explanations and recommended next steps.\nMaintain accurate ticket records, documenting investigations, checks performed, actions taken, and closure reasons.\nEscalate recurring incidents, defects, and integration issues to the engineering team with supporting evidence.\nLiaise with internal stakeholders to follow up on outstanding actions, corrected files, and missing data.\nEnsure support tickets are resolved efficiently while maintaining a high standard of customer service.\nIdentify trends and recurring issues that could improve overall integration stability and operational performance.\n\nWhat We're Looking For\n\nEssential:\n\nAt least 2 years experience in Application Support, Service Desk, Technical Support, or Integration Support roles.\nAbility to interpret system, API, and file processing errors and determine appropriate troubleshooting steps.\nExperience working with JSON files, spreadsheets, and ticket management systems.\nStrong written communication skills with the ability to produce clear, professional, customer-focused responses.\nExcellent analytical and problem-solving abilities.\nAbility to work independently, manage multiple priorities, and thrive in a live support environment.\nComfortable supporting stakeholders and customers during UK business hours from Chennai. \n\nDesirable:\n\nExperience within logistics, warehousing, supply chain, EDI, or transport environments.\nFamiliarity with ITSM platforms such as Halo.\nExperience using Postman or similar tools to perform API investigations and checks.\nBasic SQL knowledge for data validation and record checking.\nUnderstanding of system integrations, data mapping, and file-based data exchanges.\n\nWhat You'll Bring: \n\nA proactive and customer-focused approach.\nStrong attention to detail and accuracy.\nThe ability to remain organised while managing a busy support queue.\nA collaborative mindset and willingness to share knowledge with colleagues.\nProfessionalism, reliability, and a commitment to delivering excellent service.\n\nIf you're passionate about technology, enjoy solving complex problems, and want to play a key role in supporting business-critical integrations, we'd love to hear from you. Apply today and become part of a team that keeps our systems and customers connected.","description_format":"text","description_chars":3512,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Internet Service Providers","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-27T02:09:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/uniserve-integration-support-analyst","json_url":"https://alion.io/job/uniserve-integration-support-analyst.json","meta":{"generated_at":"2026-10-27T23:46:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15968,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1428407},"rest":"https://alion.io/mcp/rest/get_company?id=1428407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funiserve-integration-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funiserve-integration-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funiserve-integration-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uniserve-integration-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funiserve-integration-support-analyst"}]}