{"id":1463295,"url":"https://alion.io/job/unisys-corporation-knowledge-manager","title":"Knowledge Manager","company":{"id":6839,"name":"Unisys","domain":"unisys.com","url":"https://alion.io/company/unisys","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":73,"ghost_share":0,"stale_share":0.863,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-15T05:46:00Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-29T13:22:34Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-15T02:39:58Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"What success looks like in this role:\nThe Knowledge Manager establishes, governs, and continuously improves knowledge management practices so that information is accurate, accessible, and actionable. Working across service delivery, technology, and business teams, this role turns operational insight and subject matter expertise into reusable knowledge that supports service quality, self-service, workforce productivity, and customer experience.\nKey Responsibilities\nStrategy and Governance\nDevelop and maintain knowledge management strategy, governance, standards, and operational procedures.\nOwn lifecycle controls for content creation, review, approval, publication, maintenance, archival, and retirement.\nEstablish quality, consistency, security, and compliance expectations for knowledge assets.\nPromote knowledge sharing and adoption across operational and business teams.\nContent and Curation\nManage enterprise knowledge repositories and maintain content that is current, searchable, and relevant.\nIdentify and prioritize knowledge gaps using incidents, service requests, article usage, search results, and stakeholder feedback.\nCoordinate the creation, enhancement, validation, and publication of knowledge articles, procedures, work instructions, and self-service content.\nPartner with subject matter experts to convert technical and business knowledge into clear, reusable assets.\nAnalytics and Continuous Improvement\nMonitor knowledge quality, usage, search effectiveness, and operational trends to identify improvement opportunities.\nPerform gap and quality assessments, prioritize remediation, and develop improvement roadmaps.\nDefine and report knowledge management measures that demonstrate adoption, effectiveness, and business value.\nStakeholder Engagement and Enablement\nAlign knowledge initiatives with service, customer, and organizational priorities through collaboration with leaders, service managers, operational teams, and technical specialists.\nFacilitate workshops, reviews, and governance forums, and coach authors, contributors, and reviewers.\nSupport the effective use and improvement of knowledge platforms, collaboration tools, analytics, automation, and AI-enabled curation capabilities.\nYou will be successful in this role if you have:\nBachelor's degree in Information Management, Business Administration, Information Technology, Knowledge Management, or a related field, or equivalent practical experience.\nSubstantial experience in Knowledge Management, Service Management, IT Operations, Digital Workplace Services, or a related enterprise environment.\nExperience designing or operating knowledge governance frameworks, lifecycle processes, and enterprise knowledge repositories.\nStrong analytical, organizational, written communication, facilitation, and stakeholder management skills.\nAbility to simplify complex information and work effectively in global, matrixed, and customer-focused environments.\nPreferred Qualifications\nExperience with IT Service Management and knowledge-centered service practices.\nKnowledge of ServiceNow Knowledge Management or a comparable enterprise platform.\nFamiliarity with AI-assisted curation, content analytics, and workflow automation.\nITIL certification and experience leading continuous improvement initiatives.\nWhat do we offer?\nHybrid working is supported\nMonthly gross 44.200 HUF cafeteria - regardless of your weekly working hours\nHome office allowance\nPrivate Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure\nLast and foremost, a great team, also a lot of l earning and training opportunities\nUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.\nThis commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at  or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.","description_format":"text","description_chars":4664,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Cafeteria","Health insurance","Home office","Hybrid work"],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-29T13:22:34Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.478,"p_room":0.9,"age_days":15,"expected_fill_days":26,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/unisys-corporation-knowledge-manager","json_url":"https://alion.io/job/unisys-corporation-knowledge-manager.json","meta":{"generated_at":"2026-10-15T11:31:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17754,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6839},"rest":"https://alion.io/mcp/rest/get_company?id=6839"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funisys-corporation-knowledge-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funisys-corporation-knowledge-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funisys-corporation-knowledge-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unisys-corporation-knowledge-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funisys-corporation-knowledge-manager"}]}